• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD EMR Software has an intuitive interface enabling me to complete tasks quickly. Also, the customer support has been very helpful.

Cons: Nothing. So far all smooth.

Verdict: Implementing AdvancedMD EMR Software has unlocked practice productivity.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The mobile app of the AdvancedMD EHR platform provides the ability to practice on the go. I can easily view patient charts on my smartphone from anywhere.

Cons: Customer support can be slow to respond.

Verdict: Advanced EMR software has a set of powerful features that have helped to automate daily tasks.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The EHR Software is easy to use and I like the fact that it can be easily customized to meet practice needs.

Cons: Technical glitches occur at times which slows the software.

Verdict: Had a good experience with the AdvancedMD EMR system as it has helped to streamline daily workflows.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD EHR software is intuitive in design and offers the right features to automate clinical, administrative, and financial tasks.

Cons: There is limited ability for Mac.

Verdict: It is a good software solution.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD is a user friendly system and easy to use

Cons: The product is solid. In the beginning the trainers did not make it clear that we had the controls and that they did not and would not do a complete set up. It was up to us. In a small practice this is not always the most practical way to go through the process.

Verdict: Be clear as to what your practice wants the software to do.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like the templates feature of the EMR software. It has allowed us to take everything on hard copy and convert it to electronic files while being able to duplicate all forms and new forms.

Cons: There is a cost for the add-ons.

Verdict: Satisfied with AdvancedMD software. It is advised to ask for the cost of all the add-ons.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Super user friendly EHR software, weve had no trouble training our staff and the customer support is also very helpful.

Cons: Sometimes wish that we could do things in one window rather than having a bunch of extra windows come up.

Verdict: Cant go wrong with it, offers great value for your money as well.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: All our employees are able to access and reference the same notes and info which greatly benefits our office workflow. Its very easy to use and is very practical.

Cons: It can be buggy with certain browsers. Additionally some features and settings may seem difficult and hard to understand.

Verdict: Its a very well rounded EMR software, which provides very useful tools in regards to documentation.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: There is nothing that I like about this vendor. It is difficult to use and costs way to much.

Cons: It is way to expensive. It is also more difficult to use than other programs.

Verdict: keep looking as there are other software programs that offer more for your money.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Support is really helpful

Cons: reports and help files sometimes create a mess in my mind

Verdict: Use the help files and ask questions. The AMD staff know the app very well and will always help you.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We are able to save the patient's credit card information into the system since we have them on auto pay which is good. The appointment schedule is easy to use and to create blocks.

Cons: It is difficult to get some reports for specific time frames. We can't seem to get all we need.

Verdict: Make sure you look at all aspects of the product. We found it worked well for us.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I would recommend it to anyone who has their operation fully in house. It has the ability to run reports, submit claims and eligibility quickly, track authorizations and not have many hold ups in between entering notes and actual claim submission.

Cons: nothing

Verdict: recommended

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: There is more functionality built into the reporting side than we will ever use.

Cons: not quite happy with the support and the billing service

Verdict: I can't speak to experienced practices, but if you're a new practice looking for a comprehensive package (PM/EHR/BILLING), shop around.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: going through the claims is much easier

Cons: Other Practice Management software includes few features which AMD wants to charge additionally each month. My biggest Issue is employee tracking

Verdict: try other softwares

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Customizable. The software can be modified to create template for your providers workflow.

Cons: bad support

Verdict: Overpriced under performing

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: EASY TO USE CONTINUOUS CUSTOMER SERVICE SUPPORT THE TRANSITION WAS SEAMLESS

Cons: AR REPORTS REQUEST SHOULD BE EASIER TO OBTAIN AFTER AN EASY LOG IN

Verdict: EXCELLENT SOFTWARE VERY HAPPY SINCE WE STARTED USING IT

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The customer service is accessible, the training was helpful and prepared us to use the product.

Cons: The system is not always intuitive - sometimes you must click and other times hit return to move forward with the function.

Verdict: take the demonstrations and online tutorials.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I did like the insurance billing capabilities.

Cons: It cannot automatically update the DMEPOS Medicare Fee Schedule. Its is difficult to track the cancelled appointments.

Verdict: Don't use this software for DMEPOS.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I cant take away how good the support is, theyre clearly very caring and know what their talking about.

Cons: It just has me click way too many times, it just feels really overly complicated.

Verdict: It feels real clunky.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: this product is easy to use after getting the training

Cons: The product has continued to evolve to the point that it has actively addressed any issues.

Verdict: I would make certain that you have someone on staff who is astute in working with practice management software.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: easy to learn and use.

Cons: freezes and crashes pretty often

Verdict: Remember that every system will have its kinks.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: easy to use and user friendly

Cons: nothing

Verdict: Decide if this fits your type of practice.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: its very easy to use, with scheduling and viewing patients info.

Cons: Trying to create a template is pretty difficult

Verdict: Its a very useful tool for medical records

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The training is great, its been really easy to train new employees.

Cons: The software needs updates because it feels very limited right now.

Verdict: My experience is very positive overall.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: the practice management is very easy to use.

Cons: I think there are standard features which are missing and some things feel a like they take too many steps.

Verdict: Ive been using it for a while now and itt gets the job done.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: At my 1 year anniversary, I am very much satisfied with my decision of AdvancedMD PM and EMR

Cons: Not a question

Verdict: I am glad I made AdvancedMD as my choice

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Good customer and technical support and it has good integration with the billing software.

Cons: Advanced MD is not fully compatible with the apple products.

Verdict: demo it but do not blindly trust the sales rep.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: easy to use and have Lots of capabilities.

Cons: A lot of options and images used don't always make sense and can be difficult to distinguish.

Verdict: Make sure to get as much training as possible during implementation.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is so user friendly and easy to use. Offers more feature than you can imagine. Love the fact that everything is electronic.

Cons: None, there is nothing that I and my staff dislike about the AdvancedMD EMR Software. It is absolutely amazing.

Verdict: Best Customer Support

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of use, All notes and templates include information for meaningful use and they have great customer support

Cons: nothing.

Verdict: It's a great, great record system. You will love it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to use especially scheduling, payments/charges are quick to complete.

Cons: Not being able to track patients who do not show up for appointments. It would be nice if they had a 'no show' option, along with the 'check in, check out' for this purpose.

Verdict: Great software for fast paced medical offices!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Customizable and easy to use.

Cons: Kind of difficult to navigate

Verdict: Just stay with it

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It can be easy to customize if you know how to code.

Cons: The support could never properly give me what I wanted, they clearly dont know anything about dermatology. I asked for the most simple things and they would complicate it.

Verdict: I really hate it, would not recommend.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Advanced MD is a great software for billing and scheduling.

Cons: nothing

Verdict: I would definitely recommend it to other practices

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Reporting features, if you pay for them, are better than any other billing software we've experienced.

Cons: Their A/R module is confusing to use and has its fair share of problems

Verdict: If you're business minded and analytical, there's no better reporting suite than AdvMD.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very easy to use

Cons: There is no way to track canceled appointments.

Verdict: yes it is a good program

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Offers a nice level of customizability.

Cons: I dont like the wait times with customer support, it once even took 2 or 3 weeks for a response.

Verdict: If Im being completely honest I think its terrible, we were convinced by the sales pitch, but overall I feel scammed.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to use EMR Software and the support never seems to keep me waiting.

Cons: It has a fairly long learning curve

Verdict: The support team is honestly great and I would very much recommend AdvancedMD EMR software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I am extremely thankful to care staff at AdvancedMD EMR Software however one specifically, Beth Linker. I cant tell you how supportive she has been to our organization. She remained us on the telephone on many occasions until we saw all the progressions and prerequisites for MACRA and MIPS (which is an errand in itself) and that its accessibility

Cons: We couldnt care less for the new Legacy scheduler, we used to like the old way however we will adjust to the new one

Verdict: Much obliged to you BETH!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We are an ophthalmologist office and have been working with AdvancedMD for more than 10 years, which justifies itself with real evidence. Extraordinary client support and we have found after utilizing AdvancedMD EMR Software has made the work process proficient.

Cons: It takes you to the old framework when you try to alter the patient socioeconomics, I realized that it has a better design, however, we need to become acclimated to the changes.

Verdict: An effective EMR software that is compatible with our needs.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD has done a good job with its Practice Management software. Our billing and reports have improved.

Cons: Not all providers like the EHR or clinical side of the software because it lacks certain specialty items.

Verdict: AdvancedMD EMR Software a good billing system and works well for in-house billing.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We have been seeing clients for more than ten years. The Practice Management part of the program is instinctive and easy to understand.

Cons: The client service is superior to most no complaints so far

Verdict: From what I have encountered, the others offer nothing besides the guarantees given by the sales rep.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD EMR Software provides interfaces that make life such a great amount simpler for us! the software tunes in to clients when building up the product, they are visionary with future programming needs so as to meet prerequisites.

Cons: The tickler framework for follow up visits is dependent upon client mistakes and needs a consistent survey.

Verdict: Excellent EMR system and improving constantly

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Counting Billing, Collections, and Messaging. We used AdvancedMD EMR Software for all our therapeutic charging, we have tackled our announcing issues with their report capacities.

Cons: Now and again the client assistance has been missing and even now and again been awful. each fix causes different highlights

Verdict: Good Product.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD EMR System was engineered with great attention to detail, it is easy to use and serves all the functions as intended.

Cons: The customer service reps are hard to get a hold of.

Verdict: A Great System But CS Support is Average.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like AdvancedMD EMR Software accessibility it provides and the ease it gives to the doctors, nurse practitioners, PA's and MA's

Cons: I don't really have any cons on the software of AdvancedMD EMR Software, I really liked this program overall and so does everyone else.

Verdict: AdvancedMD is Smooth !

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD EMR Software customer support is very good, super surprised there. Helped me out and saved me money on MACRA and MIPS. Great service.

Cons: The software is a bit costly. Using one of the approved billing softwares is also not cheap.

Verdict: Great Customer Support Service

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD EMR Software is very user friendly, easy to use, and navigate. Customer service is always responsive.

Cons: The software is a bit over priced than i can afford, but work wise it is incredible

Verdict: Super user-friendly but a bit expensive

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It has some very great features and very user friendly. The reminder section for the patients is also very helpful.

Cons: The software misses some very handy features.

Verdict: Good software but needs variety in features.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Simple and straightforward to use.

Cons: The customer service is just okay and it needs improvement.

Verdict: The system wasn't designed by a physician for physicians.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It has a great record system for my clients.

Cons: The product is very expensive. It feels like that the webinars are organised for the convenience of trainers not the customers.

Verdict: Should be made a little less expensive.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software offers a great billing platform. We manage 3 different locations with a single system. The software pretty much has everything to offer that you look for in a EHR system.

Cons: It is not very user friendly to new users. You can not track your missing notes easily and the standard report are not that helpful as they provide limited ways to customize and filter.

Verdict: Great for billing but expensive

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software is very user friendly, and the reminder section for calling patients is very helpful.

Cons: A lot helpful features are missing in the product.

Verdict: Overall a good product.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The color contrast and coding eases the check in process for the patient. Easy screen layout is also helpful.

Cons: The software lags sometimes. The customization and update process is a bit confusing and difficult.

Verdict: For small scale practices and family based PCPs

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Might be possible using EHR system along with the PM. The software is extremely user friendly.

Cons: A bit expensive.

Verdict: Experience greatly improved after recent updates.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The customer service is great. The training is easy, fast and simple.

Cons: The product is a bit over expensive.

Verdict: Great, but needs updates.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It has the ability to self customize the note template to the specifications of our clinic. The tutorials are very helpful too.

Cons: A little expensive because each feature adds considerable amount every month.

Verdict: Proud happy user

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The patient scheduler is easily readable. User friendly and claim scrubbing is very efficient.

Cons: The software lags sometimes and the portal needs improvement.

Verdict: Easy to use

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It has great features and the software is very user friendly.

Cons: Nothing, i just love it.

Verdict: LOVE IT!!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software is very easy to use and the customer care is very efficient.

Cons: It is just a little expensive for a company like mine.

Verdict: Amazingly user friendly

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Have used multiple EMR's in the past and this has by far been the easiest to nagivate and use, love that I can customize it to fit my practice needs to help with smooth work flow during a busy day.

Cons: I wasn't impressed with the functionality of their immunization module which is essential for me as a pediatrician , definitely needs more room for improvement

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The scheduling part of Advanced MD is so intuitive. To move an appointment, just click, select "move", and click on the date and time you want instead. I like how you can customize the time intervals, color code appointment types, and assign each a default length of time. Adding a patient is easy. Making billing notes, sending messages/tasks, entering patient info, are all quick and simple. There are nice features in the EHR, such as being able to pull in medication history from a national database, look up pharmacies, customize acronyms and use pull-down menus to drop in often-used phrases.

Cons: Far too many clicks just to print out a note, in my opinion. I have not found a simple way to print out all of a patient's notes, so I end up repeating this process many times when an entire medical record is requested -- VERY time consuming. Advanced MD offers all sorts of conferences and training, but they all cost outrageous amounts of money, and most are in a location where you would have to travel to get there. I wish training was more accessible and not so costly. I wish creating templates were more intuitive and more easily done by a regular run-of-the-mill user.

Verdict: Overall, I am very happy with the PM and "2-3 out of 5" happy with the EHR. Once you become familiar with the difficult quirks, it just becomes second nature. However, what is "second nature" for me now would be appalling to someone who is familiar with the most customizable, more user-friendly EHR.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: PM System is decent and easy to work with. I like the cloud system and ease of sign in.

Cons: You have to wait hours on hold for the support staff. Scanning is dysfunctional.

Verdict: Support team needs to be properly trained

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Facility and professional billing with the option of telehealth. The claims are submitted to clear. It seems to be functional.

Cons: Nothing to dislike

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This is an Extensive program. e-prescription is really easy, ifax feature is available for sending and receiving faxes, Lab orders are comprehensive. Trainers for the software are knowledgeable and helpful. Customer service is exceptional, you always get a representative that will try to resolve the issue while on the phone. Verifies insurances 2 days ahead of the appointment automatically. PM and EMR communicates and easy to use both sides. Billing service is fast and reimbursement are quick. Patient portal is available. RCM team is amazing.

Cons: Too many clicking between pages. Inability to check "Reviewed" box on a summary page at once, rather have to go through different tabs to check boxes. Scanner only "Twain" compatible. Have to go back and forth between tabs to review PMH, Too many "OK" to click with e-prescription. Preventative medicine, vitals and care team

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We have an urgent care-type facility, and we had some changes in staffing and we decided to outsource instead of doing the in-house billing. It was a really easy experience switching over to AdvancedMD.

Cons: its hard to reach customer service representatives sometimes.

Verdict: Overall 9/10

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The support is excellent and iCloud based system allows us to use iPads to schedule and document.

Cons: The vender is very pushy.

Verdict: Give it 90 days and take advantage fully of the product support. Don't allow the pushiest of the sales men to influence your decision.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We're waiting for our account rep person to give us a call back in regards to our fax. The way the fax is set up from the system here, it faxes too many forms on the EH side. This is in regards to converting it into a PDF in faxing. So we're just trying to find out how can we fax the PDF form from the computer instead of having to print it out and fax it manually.

Cons: just this fax issue.

Verdict: Its good overall

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: A lot can be done through this system, still learning in steps.

Cons: Nothing

Verdict: Learned a lot from the staff.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Since the staff trained us again and re did our implementation set up, I am finding it easy to navigate through.

Cons: nothing at all

Verdict: great!!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I have been using a lot of Practice Management software and AdvancedMD has been best so far. It's good to start up.

Cons: No cons yet

Verdict: Overall it would be worthy to say that it is very good and up to the mark.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The staff did everything and the purchasing experience was good.

Cons: cant think of any

Verdict: A good experience

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I work in Family Medicine and the sales staff at AdvancedMD was really very helpful and cooperative.

Cons: No Cons

Verdict: Over all it is good, I like it and would love to recommend it to colleagues.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Since the staff trained us again and re did our implementation set up, I am finding it easy to navigate through.

Cons: nothing at all

Verdict: great!!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The best thing I liked about the EMR solution was the training they provided us. The staff is very very cooperative

Cons: As far now, no cons

Verdict: Finest

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We've been using it since March. Another doctor uses Amazing Charts and we all use AdvancedMD. We have a bridge that connects the two so that he can see everything.

Cons: No cons found so far

Verdict: Quite efficient

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD's staff is good when we call with any problems and they know the answer right away. But we had one instance where we were looking for a certain report. We called and they couldn't figure it out. They said they would call back and they never did.

Cons: Customer support staff is not efficient

Verdict: Overall the software is very good.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: every time we've called the Help Desk, they've helped us right then. Like for Patty, we call her sometimes for things that are not done and she's quick about getting back to us.

Cons: No cons

Verdict: Overall it is Best. Specially the Staff

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: A co-worker that used AdvancedMD for pain management told me about it. We purchased the full service and weu2019re still learning about it. But right now, itu2019s giving us a little run for our money. When we had an issue, we called the 800 Helpline and they were very helpful regarding figuring out the issue.

Cons: No cons

Verdict: Staff is the most appreciate able thing.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We liked the whole one-on-one module to get us used to the new program and how to submit everything over to them. That process was pretty straightforward and the customer service option is really easy for anything that we have that we can't figure out.

Cons: Nothing so far, the software has been great.

Verdict: Overall this is a very easy to use software.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I'm satisfied for the most part if everything works out on a day-to-day but it's just those little things that I wish that they can change for us. I used to work with EHR system and they were able to accommodate the customer of what we needed. But unfortunately, I'm stuck with AdvancedMD's system. So, I wish that they could be more flexible. But, it has been wonderful and overall, it's way better than the old practice management that we have so we will go with AdvancedMD.

Cons: Nothing

Verdict: Better than most

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It's a great product all the way around. I would definitely recommend AdvancedMD to anybody who is searching for a new PM or EHR setup. In fact, I have and know a few practices that I've talked into converting.

Cons: The product, the training they provided, execution each and everything is awesome there is nothing I dislike.

Verdict: The Best

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Our medical billing software prior to AdvancedMD EHR was Kareo. We were changing it because we were adding a new provider. We wanted to make sure that we could get a report out of the system so that we can see how much he was providing money-wise. We got the PM and it was integrated very quickly.

Cons: No cons

Verdict: Quite interesting service

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Our medical director, who's our neurologist, told me about AdvancedMD. We have heard good things about them and about some of their competitors

Cons: Nothing so far.

Verdict: very time saving for small practices

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Once you learn the software it is pretty easy to navigate.

Cons: There have been several billing errors in the last three months. None of which have been resolved. We are going on two months now. If I didn't pay for two months I guarantee my services would be stopped, but apparently refunding errors on the software side are not as important to this company. I have spoken to several people regarding this issue and not one person has resolved the issue or returned calls as stated.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Our medical billing software prior to AdvancedMD EHR was Kareo. We were changing it because we were adding a new provider. We wanted to make sure that we could get a report out of the system so that we can see how much he was providing money-wise. We got the PM and it was integrated very quickly.

Cons: No cons

Verdict: Quite interesting service

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It's a great product all the way around. I would definitely recommend AdvancedMD to anybody who is searching for a new PM or EHR setup. In fact, I have and know a few practices that I've talked into converting.

Cons: The product, the training they provided, execution each and everything is awesome there is nothing I dislike.

Verdict: The Best

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Theres a couple of the support staff that wasn't so great. Maybe they haven't been dealing with the software as long as the other two or three representatives that I've come in contact with. Otherwise its good

Cons: Only the support staff

Verdict: I definitely have my go-to people and it's a pretty good experience, overall.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: we use Macs in our office and AdvancedMD's software were the only ones that were fully compatible with Mac's

Cons: No cons

Verdict: Very satisified.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The cloud feature is the most awesome thing. It has made my life easier than ever. Now I can access the EMR from anywhere.

Cons: The vendor is quite assertive

Verdict: Highly Recomendable

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The system worked fairly well when we were a small practice. As our practice grows - the slower the system gets. After months of arguing that our system is running too slow, they identified the issue as a "bug" in their system and will at some point place it on a list to eventually be looked at. There are reports that we can not run and areas of the system we can not use due to "a long running script".

Cons: Way to expensive for what you receive. System issues not being resolved is the biggest complaint. A system "bug" is not important to the support staff of AdvancedMD, even though it greatly affects our ability to be productive.

Verdict: Overall okay

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: When we watched the demonstration of AdvancedMD, we liked it. We've had AdvancedMD's practice management since April 1st and we're still learning the process. But it's pretty straightforward and easy to learn.

Cons: Customer Support Staff

Verdict: Very good overall

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The sales staff was helpful. When we need help we would either email the one whou2019s doing our training or call the help desk support. Itu2019s a good experience overall.

Cons: No cons

Verdict: Its an awesome software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: So many to mention. One of the best experiences I have ever had.

Cons: Nothing

Verdict: Excellent

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We've used TotalMD prior to AdvancedMD and it has been a struggle with the old system, like the function. We practice management and the EHR. We're also involved in trainings. I would call customer service when I bump into a problem, especially in posting payments. There's too many options for us. It would be nice if it's just one task. Also, something would always come up and I'll be stuck in one task. But if I call customer service, they would provide me with process on how to complete my task. They said it's simple, but it's not. They even struggle too. But they're easy to get in touch with and I get a good response quickly. I don't have a problem with them that's why I prefer calling customer service instead of trying to figure it out myself.

Cons: Just this issue already mentioned.

Verdict: Overall it is giving us a good help.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: whenever we've called in to speak with anyone, everyone is very pleasant and very willing to help us.

Cons: No Cons so far

Verdict: Best experience ever

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We got their EHR and PM system since our behavioral house clinic is just starting and eventually, we would like to have more features.

Cons: Just the customer support staff

Verdict: Its very good solution

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: great software and truly paperless

Cons: Haven't found one yet, but I'll keep looking!

Verdict: it's been very easy and intuitive!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We had a very positive experience, which is why we went with them.

Cons: nopes

Verdict: Recommendable

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The training exercise and implementation of Advanced MD to our practice was picture perfect due to the brilliant care of our trainer.

Cons: Nothing so far

Verdict: Flawless

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The sales rep answered all of our questions and their purchasing process was quick and very easy.

Cons: After sales staff needs to be cooperative

Verdict: Worthy of 5 stars

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I've been very happy with a lot of it. But they tried to teach it all to me over the telephone and it just doesnt work. I needed a class or a seminar setting where I'd go and they'd tell me how bad it's going to be. But a lot of it has nothing to do with AdvancedMD EHR but with the healthcare system that we have and the insurance companies that are causing all the problems.

Cons: Nothing

Verdict: Pleased to use it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We've had AdvancedMD since February and we really like AdvancedMD's patient portal and that they have a 95 percent pay rate for billing and they were willing to put it in writing.

Cons: Nothing so far

Verdict: Overall experience is pleasent

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Software itself has tremendous capabilities, advanced patient is nice, checking patient in thru ipad

Cons: Slow response time, lack of accountability. I have a 2 physician practice and AMD took over our billing 2 months ago. We have racked up 90 unsubmitted claims. The issue? They couldn't find the correct address to submit the claims. We "opened a case" 5 weeks ago and had no response for 5 weeks. Response? "We had trouble finding the right phone number." I have tried to escalate this issue several times with no phone call back. Today finally someone responded and admitted that they had not allocated resources to our account, so someone was only checking our account once a week (which I find hard to believe it was even that often. The trend seems to be...they make promises, talk a big game, don't follow thru. Don't anticipate any problems. Didn't get agreements set up for our DME either. They have caused a huge cash flow problem with our practice, and have not shown any indication that they are going to dedicate resources to fix. Implementation was a nightmare as well. They have "trainers" that can't tell you how to send orders or faxes thru the emr. I paid for templates to be built. In the end templates have wrong CPT codes built in, and "sorry we need more money to fix problems." I regret this nightmare of a company.

Verdict: Stay Away!!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The system worked fairly well when we were a small practice. As our practice grows - the slower the system gets. After months of arguing that our system is running too slow, they identified the issue as a "bug" in their system and will at some point place it on a list to eventually be looked at. There are reports that we can not run and areas of the system we can not use due to "a long running script".

Cons: Way to expensive for what you receive. System issues not being resolved is the biggest complaint. A system "bug" is not important to the support staff of AdvancedMD, even though it greatly affects our ability to be productive.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I knew nothing about Medical billing systems. When I go in to see a doctor, they assign a CPT code and a diagnosis list to my visit for my surgery. I knew how to do that. But as far as the gathering and entry of insurance information, manipulating software to enter and manipulate that data, and most of all, what comes after that in terms of the ERAs and EFTs and all the complicated connection points that I have to make within the system in order to eventually get paid, I knew nothing about. So I've had to go from scratch. Some of that is in their preview of services and they help me with it, but some things, Iu2019m totally on my own. I've had to learn what they were going to do for me, what they were going to help me with and what I was going to be on my own and it's been very difficult.

Cons: The customer support staff is the only con

Verdict: Overall AdvancedMD EHR/ EMR is the best among the market.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The EHR software offers the functionality to format our template. This helps to record and capture what is needed in our specific medication-assisted-treatment program.

Cons: Having to 'Save' so often in the EMR record can be frustrating to physicians.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We are using the billing module and it rocks

Cons: Nothing so far

Verdict: its a very good software and highly recommendable

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: They have a well-established collaboration with mine. So I thought it was a great way to go with something that was already being together.

Cons: The customer support staff

Verdict: highly recommendable

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The ability to format our own template so that the record can capture what is needed in our specific medication-assisted-treatment program.

Cons: Having to 'Save' so often in the EHR record so that information isn't lost is very frustrating to the physicians

Verdict: The program has multiple options to work with. If the cost was marginally lower would be even better!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Basically I wanted the software for my practice management but after having the training session I was convinced to get shifted to Advanced MD for the billing module too.

Cons: The customer support needs improvement

Verdict: Overall its worth it

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We used to have a full-service RCM in the office but it's too much overhead. I had AdvancedMD for the front desk for the management. Then I did the EMR with Advanced, which was simpler and easier.

Cons: No Cons

Verdict: superlative

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We've recommended this product to other doctors because it is a doctor-based product. It is easy to use, simple and straightforward. It's a lot easier than our Kareo system that we use now. There are a lot more reports so I can do a lot more tracking and collections with the product which is nice.

Cons: No cons so far

Verdict: I would tell my colleagues to try it if they need something similar

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I tried to maintain with AdvancedMD and the doctors didnu2019t like it. It didnu2019t have enough vocabulary and codes that we were supposed to choose from, only the nice digital software. I was in relief that I got AdvancedMD. It was much better for the EMR and I was happy in the management and we like it

Cons: No cons at all

Verdict: excellent

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Everything is great other than billing

Cons: The only thing that I wish would be easier was the billing. Every morning, we have to go to our lock box and send some information to the billing company. I was willing to give AdvancedMD the key, so they can go to the business account and see everything they need to see. They would know what to post and all the EOBs that they can pull from there. But it's not 100% sourcing out. They're always going to need something from the staff to do.

Verdict: Overall very nice

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We are using AdvancedMD's scheduling and full service RCM. Weu2019re an orthopedic clinic and we're a new private practice so we looked online to find some type of EHR PM System that we could implement. Initially, we found a company called Modernizing Medicine who had an EMR system in place. We reached out to them and they suggested that we use AdvancedMD for our practice management software. AdvancedMD was always very quick to respond to any emails we had in the initial stages. One of them requested to have a demo. It was also very easy getting contracts signed and getting EMR training started. So it was overall a very easy and open process.

Cons: Nothing

Verdict: They were accommodating.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like the integration of diagnosis, coding and billing.

Cons: to make a note on a patients chart there are way too many steps

Verdict: Highly recommended for ambulatory clinics.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software interface was good. A friend of me recommended me to use advancedMD. That was the only reason I switched to it.

Cons: All they need to do is start taking care of all these extra fees and get us rolling. I'm not totally disgusted with them because I know they have the potential but I'm upset about things being slow and inefficient. When I call, I expect a callback. I donu2019t expect to keep on calling them but I feel like they're ignoring me by not answering my calls. So now, I got in contact with the CEOu2019s office. Thatu2019s how bad it had to go through.

Verdict: I'm not satisfied with their services right now.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It's a doctoru2019s nightmare to hear that the billing company is saying you didnu2019t submit the claim in time and then you lose the money. Itu2019s horrible because we have a lot of Medicaid. Unfortunately, we barely get paid from them. Somebody should look at our account every day and see what they need in order for us to get paid. A doctor relies on the employers to pay him. So if the billeru2019s not billing correctly and there is no one to do collection, appeal, and reconsideration, we donu2019t get paid. But we're obligated to pay all the employees.

Cons: Nopes

Verdict: The training part is the best

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We just started, so I'm going to give AdvancedMD more time. We used to bill ourselves from Advanced, we know how to go to the claim center and to check what's up. But they donu2019t go there every day and the exclusions have some numbers that weren't worked out. It will be nice and refreshing if a billing company will give us attention and look at the accounts every day and work on the agent report. It's very important because we get burned by the wrong employees in the department. But if you're a patient and you're coming to the front desk and we put your intake, the schedule and reappointment, AdvancedMD management is perfect. Iu2019ve been working with this department for two years now, no problem, 100%.

Cons: nothing

Verdict: highly recommended

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The billing part is good. I saw it working at my colleagues practice.

Cons: We called them in January and signed the contract in March. They started billing us for May and June. Now, we're going into Julyu2019s billing but we're still not live with them. I'm trying to speak to the higher managerial positions so they can see what they can do for us. I was just about to call one of them. Itu2019s gone to the point that I'm about to say, u201cYou know what? Forget it. Let's rip up the contract. Let's just go with another company, and we'll start all over.u201d

Verdict: Too much delay in the services.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I had Medisoft which has terrible technical support. Their software is working for chiropractors, not for orthopedic surgeons. I switched it to AdvancedMD and it's been wonderful.

Cons: Nothing so far

Verdict: The best EHR so far

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Itu2019s a good software. Which I heard from my colleague

Cons: We only have the EHR because I have my own PM. We were told that this was going to be E/M coding-friendly. We were aware that, if we were going to have a special template made, there was going to be an extra charge. But we did not know there was going to be an extra fee for the patient portal. We were not aware of any third-partied link, which is X-Link. They also said that the interface was going to be a smooth transition. Which I am unable to find so far.

Verdict: Not a good experience

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It has so many other features that are there, and it's cloud-based. When it comes to the EMR of Advanced, it's cloud-based too. So anywhere you go, you can log in and see what you need to see in regards to the patient. Overall, AdvancedMD is user-friendly on all counts.

Cons: Nothing

Verdict: Overall The software is very user friendly and easy to use

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I am an office manager at a general surgeonsu2019 office. I've worked with AdvancedMD in the past with other offices that I've worked for and have used their PM services, the practice manager. We were looking for EMR. I was a little bit aware of their EMR but it has not been a great transition and Iu2019m not happy with the whole setup of things. The sales pitch and demo were great and the doctor was well-informed.

Cons: Customer Support Staff is the only con so far

Verdict: It could be better

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: As for the billing, it's a different division for AdvancedMD to improve for the peace of mind of the doctor. I will recommend them to anyone that has the software that I worked with before.

Cons: Nothing

Verdict: Over all It is an excellent EMR

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We do billing for pediatric infectious disease. AdvancedMD offered support and their program looked very complete.

Cons: It took too long to implement completely

Verdict: Simply the Best

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I'm a gynecologic surgeon and I have a solo practice. I signed up with Practice Fusion as my EMR. They gave me the choices of who to work with for billing, and I chose AdvancedMD because I was impressed with the thorough presentation made by their sales rep. I signed up for the standard package and I've been using it since late January. They also have an EMR, which I didnu2019t even know about until later on, but I've just signed up for the straight billing part that would match up with my electronic medical record. I needed something that worked with my existing EMR.

Cons: Customer support staff needs to improve.

Verdict: Itu2019s the best

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We started using it in April. Our trainer was very good.

Cons: The only thing that should have been more in-depth is the front office staff and helping them do the insurance, how to get the payments into the correct system and how to do the payments so that they would not interfere with the backend of the job.

Verdict: we had a representative that helped us navigate through the system. If we have any other issues, we navigate to the help desk and get that all straightened out.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: So far, it's been great. They had us do some video training and then do the EMR training calls. It all worked out very well

Cons: No

Verdict: Overall we are happy from the vendor

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We usually wait on the phone for a response or if we have a general question, we can do an online chat with them. It's easy and they usually get it done quickly. So far, it's been good, other than the integration process of getting the EDI agreements done so that we could close down our old system and utilize our new one and the slowness of it because it's web-based and it's all in the cloud. But they're working on that with their people.

Cons: Nopes

Verdict: Very helping staff

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: for the most part, it was all very smooth. The support has been excellent as well.

Cons: Nothing so far

Verdict: The EMR training sessions are the best part

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: But their help desk reps were good. And I only had to wait on the phone for two to five minutes which is quick, but during peak times, it's longer. So far, after the initial learning period, it's been great but there are some bumps on the road and they need to provide a bit more training unless they consider calling the help desk part of training.

Cons: Just the customer support staff

Verdict: Overall, we're happy with the system right now.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: for the most part, it was all very smooth. The support has been excellent as well.

Cons: Nothing so far

Verdict: The EMR training sessions are the best part

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We previously had a different medical billing system and we were not happy with it so we shifted. And through references, we went with AdvancedMD EHR and got their PM package. Their sales team was really great in answering questions and we've been really happy with them. But I'm not sure if the training was nice as it could have been. They have videos and an implementation specialist who worked with us to teach us how to use the system but there's no way to really figure out what the problems are initially.

Cons: When an insurance company makes a payment, the amount that they are not paying, that's not allowed is adjusted off. But the software was not automatically doing that adjustment off. I discussed it with my implementation specialist and she told me how to change the master file so it would be adjusted off. But that didn't work. And so, I ended up calling the help desk and they have been fantastic. She told me one-half of what I had to, but she didn't tell me the second half of what I have to do in order for adjustment to really work.

Verdict: Overall, we're happy with the Solution.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: for the most part, it was all very smooth. The support has been excellent as well.

Cons: Nothing so far

Verdict: The EMR training sessions are the best part

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: One of their PR people called me two hours ago and we spent about 20 minutes on the phone. They were going to fix some things I asked them to work on. They kept asking, u201cWas this a problem with your implementation? Was this a problem from lack of training?u201d I said, u201cListen. We covered a million things in our training. These may have been things that we covered but there are some things wrong with your software. You got to fix these things.u201d They agreed and said they would have it fixed by the sundown today. I gave them something else to advise me about, which was an explanation I needed about how to work on a certain part of their software. There are a lot of other things that are problems, but I took the things that were most concerning to me at this time.

Cons: I put all these into an email a couple of days ago because this is getting to a point of serious difficulty. I've been working for five months. I've put through $100,000 of charges and I've gotten paid $2,000. They can't run a business that way. Some of it is my fault because I didnu2019t understand certain things. So, I take responsibility for that, but it has not been an easy experience with AdvancedMD EHR

Verdict: I put all these into an email a couple of days ago because this is getting to a point of serious difficulty. I've been working for five months. I've put through $100,000 of charges and I've gotten paid $2,000. They can't run a business that way. Some of it is my fault because I didnu2019t understand certain things. So, I take responsibility for that, but it has not been an easy experience with AdvancedMD EHR

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD includes all the basic functions we like to see in medical office software. you can schedule and color code appointments for multiple practitioners and staff on one screen

Cons: No cons

Verdict: Very easy to use

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: reporting, Patient statement everything is at ease. AdvancedMD keep the data for us on the finger tips and do not have worry about it. Dashaboard is really fantastic and more informative.

Cons: search criteria and reporting system is really good, We can pull the report based on our requirement and criteria. EHR is user friendly and identify the information required related to patient in EHR.

Verdict: Should format with Excel automatically when we run the report.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I have used the practice management side of Advanced MD for years and could not imagine a better asset for a medical practice.

Cons: need to work on the customer service

Verdict: try it

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Advanced Insight has given us the ability to really customize our reporting and no longer be stuck with canned reports. We now literally have access to every bit of data in the system. We can accommodate our clients obscure report requirements with relative ease now.

Cons: Price, the fact that Insight is an additional cost is disappointing. We have a large number of keys and paying for insight per physician is costly.

Verdict: give it a try

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The ability to format our own template so that the record can capture what is needed in our specific medication-assisted-treatment program.

Cons: Having to 'Save' so often in the EHR record so that information isn't lost is very frustrating to the physicians

Verdict: The program has multiple options to work with. If the cost was marginally lower would be even better!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Software itself has tremendous capabilities, advanced patient is nice, checking patient in thru ipad

Cons: Slow response time, lack of accountability. I have a 2 physician practice and AMD took over our billing 2 months ago. We have racked up 90 unsubmitted claims. The issue? They couldn't find the correct address to submit the claims. We "opened a case" 5 weeks ago and had no response for 5 weeks. Response? "We had trouble finding the right phone number." I have tried to escalate this issue several times with no phone call back. Today finally someone responded and admitted that they had not allocated resources to our account, so someone was only checking our account once a week (which I find hard to believe it was even that often. The trend seems to be...they make promises, talk a big game, don't follow thru. Don't anticipate any problems. Didn't get agreements set up for our DME either. They have caused a huge cash flow problem with our practice, and have not shown any indication that they are going to dedicate resources to fix. Implementation was a nightmare as well. They have "trainers" that can't tell you how to send orders or faxes thru the emr. I paid for templates to be built. In the end templates have wrong CPT codes built in, and "sorry we need more money to fix problems." I regret this nightmare of a company.

Verdict: Avoid it

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Customer support representative, the implementation specialist. She has continued to train me with patience and kindness. She breaks it down into the simplest steps and terms for this 67 year old.

Cons: I was told I wouldn't need Parallels to use this software on my Mac. I do and have had lots of extra costs and compatibility issues. Way too complicated for a behavioral health therapist.

Verdict: I wish I had known more and been told the truth before I committed to this software. No bueno! No bueno!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The system worked fairly well when we were a small practice. As our practice grows - the slower the system gets. After months of arguing that our system is running too slow, they identified the issue as a "bug" in their system and will at some point place it on a list to eventually be looked at. There are reports that we can not run and areas of the system we can not use due to "a long running script".

Cons: Way to expensive for what you receive. System issues not being resolved is the biggest complaint. A system "bug" is not important to the support staff of AdvancedMD, even though it greatly affects our ability to be productive.

Verdict: demo it than if it looks ok go for it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Once you learn the software it is pretty easy to navigate.

Cons: There have been several billing errors in the last three months. None of which have been resolved. We are going on two months now. If I didn't pay for two months I guarantee my services would be stopped, but apparently refunding errors on the software side are not as important to this company. I have spoken to several people regarding this issue and not one person has resolved the issue or returned calls as stated.

Verdict: need to improve the support

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I really like the ease of learning and using the scheduling software. I am also very pleased with the support that is available, I am always treated with respect and the people are very knowledgeable and pleasant to work with. I have also enjoyed working with the Relationship Manager. She was instrumental in getting us started with AdvancedMD and I have been able to work closely with her over the years, she is always professional, knowledgeable and attentive, someone I know I can count on for answers

Cons: There have been a few times when updates are made and things do not function as well as they should, but AdvancedMD listens and works hard to correct these issues.

Verdict: try it

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We've had AdvancedMD for a year now. They were highly recommended to us and we heard that this is one of the best ones.

Cons: Needs to improve on MAC devices.

Verdict: Its been one year and we have been very happy from AdvancedMD EMR

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: For the most part it is user friendly and we are able to link our other programs to it. Easier to use than other systems we have had.

Cons: On days like any other softwares it is slow or some of the parts of it don't work. For the most part it runs good.

Verdict: quite good

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Reporting section is pretty decent.

Cons: It's difficult to navigate and not good with the templates.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I have never had any difficulty using this software.

Cons: Nothing at all.

Verdict: Best EMR I've ever used.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Billing module is very good.

Cons: Help line requires to be updated.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Custmer Support is very friendly.

Cons: Patient age calculator goes wrong on appointment list.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Not much good about it at all.

Cons: Scheduler is terrible, patient billing, receipts, statements are even worse. It takes our doctor double time to do charts now which isn't cost effective! Nothing is easy let just put it that way!

Verdict: This software needs a lot of help! It's an awful program that will frustrate you from day one! I would recommend doing your homework and finding an actual EMR that works efficiently and more simply. It's so complicated, time consuming and inefficient that we are going to have to switch! Trust me, look elsewhere.....it will be worth it!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros:

Cons:

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: After we met with them and went over the system, we decided it would meet our needs through it.

Cons: No cons

Verdict: Fully Satisfied with advancedMD EMR

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I can find the daily remittances easily.

Cons: Some reports are not entering in the system i don't know why.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to use and Easy to Learn.

Cons: Customer Support is so Horrible

Verdict: Good Functionality

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to use and to find info.

Cons: I wish Report flexibility could be better.

Verdict: Overall Good EHR

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: reporting, Patient statement everything is at ease. AdvancedMD keep the data for us on the finger tips and do not have worry about it. Dashaboard is really fantastic and more informative.

Cons: search criteria and reporting system is really good, We can pull the report based on our requirement and criteria. EHR is user friendly and identify the information required related to patient in EHR.

Verdict: Should format with Excel automatically when we run the report.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros:

Cons:

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Not much good about it at all.

Cons: Scheduler is terrible, patient billing, receipts, statements are even worse. It takes our doctor double time to do charts now which isn't cost effective! Nothing is easy let just put it that way!

Verdict: This software needs a lot of help! It's an awful program that will frustrate you from day one! I would recommend doing your homework and finding an actual EMR that works efficiently and more simply. It's so complicated, time consuming and inefficient that we are going to have to switch! Trust me, look elsewhere.....it will be worth it!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD EHR has a good system and they try as hard as they can, but I would have done something way different if I had to do it all over again. I wouldn't take their word for it that all I had to do was sign up for 12 hours of telephone counseling and I was going to be all set. I was too naive. They should have told me this was going to be hell and then I'd better get ready for it. They should offer immersion where we go for a weekend someplace and have some experts tell us what we're going to have to go through.

Cons: After sales staff needs to improve immediately

Verdict: Overall its good experience to use AdvancedMD EMR

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Jonathan who's one of their reps went through the software with us and did the demos. My trainer, Shana, was very informational and she's still helping. We utilize the AdvancedMD PM for the billing and our biggest standout was the excellent reporting processes for us to utilize

Cons: The software has some hiccups with Mac though.

Verdict: Overall its quite good solution

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: there is not much I like about AdvancedMD Software

Cons: this software is really difficult to use. Scheduler is terrible, patient billing, recipts and statements are even terrible.

Verdict: This software needs a lot of help!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I really appreciate the Support help. They are always there.

Cons: Checking liability on insurance crashes sometimes.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Payment posting and ERA claim reports. All are very easy to use.

Cons: I didn't like the Collection module. It is a lot cumbersome and messages are always being duplicate when you send it to someone.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to navigate.

Cons: There have been several billing errors in the last three months. None of which have been resolved.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It was so easy to learn.

Cons: It is not working as it should after Updates.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The way we can customize everything from Screen size to Font size.

Cons: Worst customer support!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I love their Customer Support, They're always available for help.

Cons: Medical Record system of OBGYN is too cumbersome.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like the ease of use with the billing service.

Cons: It's expensive.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros:

Cons:

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We've had AdvancedMD for a year now. They were highly recommended to us and we heard that this is one of the best ones.

Cons: Needs to improve on Mac devices

Verdict: Its been one year and we have been very happy from AdvancedMD EMR

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: After we met with them and went over the system, we decided it would meet our needs through it.

Cons: Nothing to be mentioned as a con so far

Verdict: As far as it meets our requirements its good for us.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We had the package where they do posting payments for us and then statements for us. But we've recently chosen another package where they have to do a lot of the stuff for us.

Cons: Not a question

Verdict: No words for praise

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The sales staff went over what we were gonna need and then they got us all the information. Also, they're helpful when we have a question with the training that we did.

Cons: No cons

Verdict: Overall very good experience

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: When I reach out to them, they get the problem handled. We also do back and forth emails to some of them too. It went smooth once they set everything up for us. And then, we took over with the billing, patients and demographics. However, at first, when we started doing it, it was so different from the other that we didn't approve. But once we've used it and we realized what all it can do, we're pretty satisfied with it.

Cons: No

Verdict: Fully Satisfied with advancedMD EMR

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We're a physical therapy practice. We went with DuxWare through Optimus 5 years ago and then just this year, Optimus informed us that they weren't promoting DuxWare anymore. They were moving on the AdvancedMD software with their packages so that's where we did the transition.

Cons: Nothing so far

Verdict: The overall process of purchasing the software was easy.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It was all done in a timely manner and the transition to do the upstart only took about four weeks. They did a very good job with working with me.

Cons: Nothing

Verdict: Overall its worth it to use.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I had subsequently tried to have a conversation with another billing company but I felt they weren't looking at my needs. I was looking for someone to do my billing, and when I spoke to the salesperson from AdvancedMD, I was impressed by his transparency to say, "This is something you could do yourself. As a provider coming out of the box, you need to save all the money that you can. Why don't you start with this first? Then if you feel like you're overwhelmed or if you feel like business is blooming, then you could move on to giving us the billing part of it as well." That's what made me go with AdvancedMD because I appreciated that he wasn't trying to sell the program. He was confident that this was one of the best programs out there. He made it easy for me to make the decision.

Cons: Still having some issues with IOS

Verdict: Overall the software is best among the others in the market

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD is very good for billing. Their sales staff was amazing and wonderful and I love their support staff.

Cons: long wait time on call while calling to the support.

Verdict: We use AdvancedMD's software strictly for billing

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: patient portal and the customization of the templates.

Cons: Not specific to public health and there is no immunization inventory module.

Verdict: They were willing to work with us to fit our grant-funded budget.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I really appreciate the way they help us and the feature they are providing for our ease.

Cons: checking liability on insurance is a problem for me.

Verdict: Recommended.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD is an integrated Software with different Analytical features.

Cons: There are not too many customizable features for specialties, but I'm sure those features will be developed in the future.

Verdict: Good program butt still needs Improvements

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Nothing.

Cons: Unreliable prescribing software fails almost 30% of the time. Their solution "resend it"

Verdict: Run

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Payment posting and ERA claim reports. All very easy to use.

Cons: collection module needs to be more easier to use without any duplication of messages

Verdict: I really would highly recommend them for any billing office

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: claims processing is clear. That's about ALL this system currently has going for it.

Cons: It needs multiple clicks where it is not necessary and I also have few Issues with the support not following up.

Verdict: We just don't want to be stuck like we are with AMD.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I love to go digital and leave paper charts with help of AMD

Cons: It takes long time to find the problem if we find any bug in the software. Only compatible with the Internet explorer.

Verdict: there is a room for Improvement

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: If you knew how to use it, this program is the best. Scheduling is really easy and simple.

Cons: The program is not compatible with Fujitsu scanners to upload/scan documents, only Taiwan compatible scanners are compatible with AdvancedMD. Software not compatible if you have Apple products, so if you have that, as of now its not the best/compatible software.

Verdict: AdvancedMD is a good and extensive program.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Its a great software and really easy to use.

Cons: Nothing

Verdict: Great software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Everything.

Cons: There is no immunization inventory module.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like the ease of use with the billing service.

Cons: It's expensive.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I understand that there are other trainings that they offer, but they're offered at another cost and it would have been great to know that in the beginning.

Cons: just the extra cost for the extra training

Verdict: would have been economical and affordable

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Advanced MD is Easy to schedule and find information regarding accounts.

Cons: Report flexibility could be better.

Verdict: Good EHR.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Training program is Good

Cons: very difficult to get hod of support especially when you work on weekends

Verdict: For psychiatry there's a much better product

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD has decent reporting package.

Cons: Customer support and tutorials and not up to par.

Verdict: For the cost of the system, there are better options with better customer service and overall more user-friendly.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD is really simle and easy to use especially scheduling and entering transactions are very easy and organized.

Cons: I have no trouble with this system

Verdict: Must try

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy scheduling, payments/charges are quick to complete. I feel this is a good system to work with. Navigation is simple and can be easily accessed.

Cons: Not being able to track patients who do not show up for appointments, unless we manually move them. It would be nice if they had a 'no show' option, along with the 'check in, check out' for this purpose.

Verdict: Great software for fast paced medical offices!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: easy to learn and navigate. Great support team!

Cons: I wish I could search checks by dollar amounts.

Verdict: If you're thinking about using AMD but still aren't sure. Get a free Demo and you will see how easy it is to use!!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Integrated EHR system into the billing module.

Cons: Cannot edit payments, they must be avoided and reposted.

Verdict: I have used several different systems and this system is by far the most user-friendly system to date.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Its intuitive nature so easy to learn.

Cons: Report flexibility could be better.

Verdict: It does a good job.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The product overall is pretty easy to use for someone who has used it for a bit. Reports are not updated instantly. Easy to schedule and find info regarding accounts

Cons: Report flexibility could be better.

Verdict: Good EHR.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We have the full service and it's user-friendly. It serves the needs of both my patients and administration. It's great for tracking, billing, collections, letters, and queues.

Cons: Nothing so far

Verdict: Highly Recomended

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Purchasing the software Advanced MD was super easy. within 10 days, we were up and running. The reps were very courteous and informative. They conducted themselves professionally in all levels and answered all my questions. They even continued to follow up with me after the sale to make sure that everything was what we had expected and that we were moving along in a direction that was beneficial for us.

Cons: Nothing

Verdict: improve customer support. Otherwise 5/5

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Fantastic online support. Excellent billing services. Very happy with it so far!

Cons: No bad feature I have encountered so far.

Verdict: If you are buying it for billing, their billing support is amazing.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very user friendly software. You can easily train anyone to use it. Navigation is amazing.

Cons: Tracking cancelled appointments has to be done manually.

Verdict: AdvancedMD has been in our use for more than 3 years. We have used it for managing the practice and EHR purposes and I can tell you its best for both the fields. If you are a practice that sees 40+ patients a day on average, it's just for you!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This software is Magic. It made my life as a Chiro office manager so much easier. You can do everything with a click of the mouse!

Cons: There was nothing I didn't like about AdvancedMD

Verdict: Just go for it!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I liked its usability and easy scheduling, the best.

Cons: Tracking cancelled appointments is still an issue.

Verdict: It is a good program and I totally recommend it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The things I liked best about this software include easy scheduling, quick completion of payments/charges and its simple navigation and ease of access.

Cons: I had a bit of a tough time in tracking patients who failed to show up for appointments. Would love to have a no show option.

Verdict: It's a nice software for fast paced medical offices.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Excellent customer service, read to use and adaptable

Cons: Need to improve mobile app especially pm side.

Verdict: I am pleased with the product

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like that I can find the daily remittances easily. It tracks the A/R on a daily basis.

Cons: Some of the reports can be created, but if there is a particular report that is not already in the software it could take a year before the company will create it for you.

Verdict: Review the information carefully and see if this is the type of product that will help your practice.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Once you have infrastructure items entered it is pretty good. Pricing has improved to do ala carte. Decent support.

Cons: Some software bugs that you should not have with such a mature product.

Verdict: It does the job.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Everything. - It would be lengthy to tell you the specifics of why it's better.

Cons: nothing

Verdict: recommended

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Its intuitive nature so easy to learn.

Cons: Report flexibility could be better.

Verdict: Buy Insights for more active reporting.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to schedule and find info regarding accounts

Cons: Reporting from the billing side does not work well at all and live updates do not match the numbers on the EHR side.

Verdict: Go to a practice that is using PM and check with the administrator and the billing manager to see how things work before you buy the product.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: easy to use and I like the ability to electronically send controlled medications.

Cons: Setting up or customizing how you want your notes or anything takes a long time and stressful. Extra Charges, Every additional feature costs some amount.

Verdict: Not worth the money.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: good functionality

Cons: AdvacnedMD is over priced terrible customer service

Verdict: Stay away

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like the pricing options- many companies will not offer per claim pricing. Chrome support is slowly taking shape.

Cons: Software ostensibly supports flexible workflows, but in practice, each adjustment results in a spiraling accumulation of epicycle-esque inefficiencies.

Verdict: if you don't know how to setup your own EDIs and you are looking to customize the product then you should definitely shop around. We have learned that the software demo is not sufficient to evaluate a product unless the feature set mirrors your workflow exactly.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I realize it can do more, but Implementation team is not strong at the company as per my experience.

Cons: Not very friendly software when comes to bi-directional interface with labs. I had to get the scanner separate as ifax always shows line busy and 6 out of 10 attempts you cannot get anything faxed to the software. Had to buy a second scanner (Brother) that was compatible

Verdict: improve the functionality.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: easy to learn and navigate. Great support team!

Cons: I wish I could search checks by dollar amounts.

Verdict: If you're thinking about using AMD but still aren't sure. Watch the videos! They're a great training tool and you will see how easy it is to use!!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Software has many built-in claim scrubbers, meaning more errors are caught before submission. Claims goes through quickly. Highly customizable and worthwhile if you put in the effort to tailor it to your practice.

Cons: Setting up the system is a bit cumbersome. More features mean more time for our billing team to adjust to. Their A/R module is confusing to use and has its fair share of problems

Verdict: If you're looking for a customizable software and are willing to put in the time to setting the system up properly, AdvMD is well worth the money.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Once you learn it, it's pretty easy to use

Cons: Sales reps are shady. It's like dealing with a used car salesman. You will be told anything to get a sale.

Verdict: The software it self is okay but the sales tatics are horrible!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The customization and tips the product gives you. Their billing Claims Center has helped our practice decrease billing errors by 80%.

Cons: nothing

Verdict: Try out the product.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Advanced MD is really easy to use.

Cons: Almost every time, we resolve the issue before they call back.

Verdict: It could be much better.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: None

Cons: Very limited functionality. Not very friendly to use.

Verdict: Look at other EHR.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: easy to use, we can customize the templates as we want. The support team is great.

Cons: Nothing

Verdict: Recommended

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Fantastic online support. Excellent billing services. Very happy with it so far!

Cons: No bad feature I have encountered so far.

Verdict: If you are buying it for billing, their billing support is amazing.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very user friendly software. You can easily train anyone to use it. Navigation is amazing.

Cons: Tracking cancelled appointments has to be done manually.

Verdict: AdvancedMD has been in our use for more than 3 years. We have used it for managing the practice and EHR purposes and I can tell you its best for both the fields. If you are a practice that sees 40+ patients a day on average, it's just for you!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This software is Magic. It made my life as a Chiro office manager so much easier. You can do everything with a click of the mouse!

Cons: There was nothing I didn't like about AdvancedMD

Verdict: Nice software. If you are wondering whether to buy it or not, I would tell you to just go for it!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I liked its usability and easy scheduling, the best.

Cons: Tracking cancelled appointments is still an issue.

Verdict: It is a good program and I totally recommend it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It's a decent system with lots of cool features. It mirrored our practice work flow with a couple of tries and our doctors loved its functionality.

Cons: Navigating is a bit difficult with this software. It presents a wide array of options and images which usually confuses the first timers.

Verdict: Try to get as much training as possible if you are opting for EMR/EHR the first time.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software worked fine with us. What I liked most about it was its readiness to adapt to our practice workflow. Loved its customizable features.

Cons: It was a bit difficult to navigate through it's various features at first.

Verdict: If you have it, just stay with it. Don't go wasting your time and money on others.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD has an extremely well laid out dashboard and it tools help to document efficiently. We haven't had any problems with the billing side either.

Cons:

Verdict: If you want a software that has a strong EMR with a PM, this is it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AMD's has setup the system according to our needs, including my EHR. They provide exceptional online support, especially with billing.

Cons: I am happy so far.

Verdict: If you think it's a good deal to pay 20% of your billing considering the billing volume, go for it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like the software. Its easy to use

Cons: I have had some trouble with getting started

Verdict: try it

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like the software. Its easy to use

Cons: I have had some trouble with getting started

Verdict: try it

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Fairly user friendly and easy to train new employees on the system.

Cons: There is no way to track cancelled appointments for recall. Setting up the schedule template is time consuming and not easy to change once you've made the initial template.

Verdict: need few improvements

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It's so user friendly, and has so many useful features.

Cons: nothing

Verdict: You can do everything with a click of the mouse!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The billing side of the system works well.

Cons: Poor customer support, unreliable EHR, and rx writing software.

Verdict: If you write large amounts of scheduled medications this may not be this system for you.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: very average software

Cons: not very straightforward or intuitive - could be more user friendly

Verdict: need more improvement

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AdvancedMD is very easy to use

Cons: expensive, internet based

Verdict: It is a great place to start for dental sleep medicine

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It was a good product, easy to use. Several colleagues have in their offices and like it.

Cons: The PM company didn't update the templates for the EHR and we ended up going in a different direction.

Verdict: try it

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It was a good product, easy to use. Several colleagues have in their offices and like it.

Cons: The PM company didn't update the templates for the EHR and we ended up going in a different direction.

Verdict: try it

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Has a good number of add-on's can put into your system.

Cons: Reporting is limited. EHR is difficult for non PCP providers.

Verdict: Find a tool that not only fits your organization now but one you want to grow into.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The ICD-10 functionality makes it easy for billing to code correctly.

Cons: worst support

Verdict: Look into the support. You'll need it, no matter who they are. We wish we had read more reviews relating to their support as opposed to their "features".

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: There is more functionality built into the reporting side than we will ever use.

Cons: not quite happy with the support and the billing service

Verdict: I can't speak to experienced practices, but if you're a new practice looking for a comprehensive package (PM/EHR/BILLING), shop around.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Providers love the EHR side. Scheduling appointments is easy.

Cons: Practice management is outdated and not rural health clinic friendly. Customer support hold times have exceeded an hour and then the support rep you get puts you on hold to get help.

Verdict: Look at their reporting system. Month end reports require manual adding.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I loved the linear and intuitive use.

Cons: We began using AdvancedMD in 2009 and then closed the practice in 2015. We were told we would not have access to any of the medical records we created in AdvancedMD, only to documents that we had scanned in. I was unhappy with this, but AdvancedMD declined to offer me a solution and then stopped returning my calls.

Verdict: Dont worth it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The initial implementation is pleasant as they help you with the initial set up.

Cons: I did not appreciate them attempting to charge me for the setup fee. The sales team has no accountability and will do anything to have you sign up. The customer service actually yelled at me.

Verdict: Stay away. Look elsewhere, I highly do not recommend this disaster of a software to anyone.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Not much good about it at all.

Cons: Scheduler is terrible, patient billing, receipts, statements are even worse. It takes our doctor double time to do charts now which isn't cost effective! Nothing is easy let just put it that way!

Verdict: AdvancedMD EHR software needs a lot of help! This EHR program is an awful program that will frustrate you from day one! I would recommend doing your homework and finding an actual EMR that works efficiently and more simply. It's so complicated, time consuming and inefficient that we are going to have to switch! Trust me, look elsewhere.....it will be worth it!