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athenaClinicals™ by athenahealth, Inc. was developed to help medical practitioners deliver quality healthcare by organizing the clinical operations for maximum productivity. It provides a cloud-based Electronic Medical Records (EMR) solution that incorporates changing industry requirements without any expensive updates or lags. It is designed to perform quality administrative services on behalf of the doctors to ensure faster payments and smoother workflows.
The software combines a native Cloud-based Electronic Medical Records (EMR) Software with a Practice Management tool, athenaCollector, and provides a number of integrated features such as Appointment Scheduling, Medical Charting, Compliance Tracking, and e-Prescribing (e-Rx). A self-service portal, along with voice recognition functionality is also provided to make the use of the software even easier for the physicians as well as the staff within the medical practice.
The software is ONC-ATCB and Meaningful Use (MU) Certified and supports a large number of medical specialties. The software support is highly effective and the staff handling customer queries and training-related issues are highly efficient and supportive. Software training is available in the form of webinars and documentation, live online and in-person. The support is available online as well as during regular business hours.
athenaClinicals EMR Software is supported across all Windows and MacOS platforms.
Overall
Ease of Use
Customer Support
Functionality
Pros: athenaClinicals has a straightforward design that simplifies administrative work like patient scheduling and billing. I especially appreciate the cloud-based access which lets me review records when working remotely.
Cons: The interface feels outdated in some sections and occasional glitches slow down documentation. Customization options are somewhat limited.
Verdict: Overall it is reliable for daily tasks and provides good cloud accessibility though it could benefit from a modernized interface.
Richa, Sunrise Family Care
Dec, 2024
Overall
Ease of Use
Customer Support
Functionality
Pros: The EHR system does a decent job managing patient charts and integrates well with third party billing solutions. I also like the automated reminders for patients which reduce no shows.
Cons: It can be a tad bit slow to load during peak usage hours and training new staff on its workflows takes some time. The reporting tools lack advanced features.
Verdict: athenaclinicals a dependable EHR for basic needs.
Ahmed, Bridgeview Pediatrics
Apr, 2024
Overall
Ease of Use
Customer Support
Functionality
Pros: The telehealth tools of athenaclinicals have been a game-changer for my practice and I find its integration with labs and imaging smooth. Documenting notes is fairly intuitive once you get the hang of the system.
Cons: Customer support has been unreliable when issues arise and software updates sometimes introduce more bugs than improvements.
Verdict: A solid EHR with great telehealth options and lab integrations.
Sonia, Willow Women’s Health
Jan, 2024
Overall
Ease of Use
Customer Support
Functionality
Pros: Factsheet shows appropriate data on every patient before an experience is open.
Cons: Generally, the experience is one of much abhorrence. On the off chance that they needed to manufacture a training adjustable EMR.
Verdict: I found very little to really point to what was being done toward the front by their charging workforce.
Wickham, Anchorage Foot & Ankle Clinic
Dec, 2023
Overall
Ease of Use
Customer Support
Functionality
Pros: It is so convenient to deliver virtual care these days and that means we have minimal workflow disruptions. The telehealth has enabled our clinicians to see patients wherever they are and they can even document the meeting immediately within the EHR.
Cons: Nothing as such all good.
Verdict: A great software system.
Maria, Quality Care Clinic
Oct, 2023
Overall
Ease of Use
Customer Support
Functionality
Pros: We truly have not had any issues on the EHR side with Athena. I have run into certain issues on the charging side and handling of installments, and so on.
Cons: The usage was anything but difficult to set-up. Athena was major assistance in making structures and letters. The templates are anything but difficult to set-up and adjust also. When the structures have been made you can make changes to them too. The request for the registration through the registration process is set-up in a manner that is anything but difficult to explore and goes arranged by how you treat your patient. Best of all, Athena deals with the MIPS, MACRA, and so on information that is required for Medicare without including extra work for the staff.
Verdict: I truly dont detest anything about the product, other than it is ideal to follow letters that are sent to the patients. So you can print off assortment letters or follow-up letters and it would consequently record that a letter went to the patient, without you making documentation.
Vicki, BMI Surgery SC
Jul, 2023
Overall
Ease of Use
Customer Support
Functionality
Pros: Incessant Care Mgt is created and usable, They have a wide exhibit of reports, particularly charging and RCM reports.
Cons: For progressively complex issues, the assistance work area may take you to a few distinct people to understand an issue.
James, KB. Medical
Jul, 2023
Overall
Ease of Use
Customer Support
Functionality
Pros: The EMR system has an iPad app, providing convenience for the doctors and back office staff.
Cons: There is no option to do a general search and field for the entire software.
Verdict: Taking care of patients, obtaining medical records for patients, writing is in the EHR system to update patient health information.
Anthony, Modern Urgent Care
Mar, 2023
Overall
Ease of Use
Customer Support
Functionality
Pros: AthenaClinicals does a fantastic job of providing the tools that a medical practice needs.
Cons: The implementation team spends quite a bit of time teaching how to create templates before going live with the software.
Verdict: One of the best EHR systems available but has software for improvement.
Samuel, Desert Bloom Healthcare
Jan, 2023
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