• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The solutions from athenahealth EMR Software are powerful. Due to the mobile functionality, I can work on the go and the communication tools have helped to boost patient communications.

Cons: Cannot think of any issues with the software and the vendor.

Verdict: athenahealth EMR Software has helped improve operational productivity and reduced my overall work stress.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The voice solutions by athenahealth EMR Software save a lot of time during patient encounters and have increased work efficiency levels.

Cons: Nothing to dislike about the software.

Verdict: athenahealth software is a robust and comprehensive system.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: athenahealth EHR software is easy to use and offers some robust features. Tools like pre-encounter prep and customizable workflows have made documentation accurate and efficient.

Cons: I Have been using the EMR system for three years and there is nothing that I dislike about the platform.

Verdict: athenahealth software is great to streamline daily workflows and boost productivity levels.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Good customer services, templates can be customized with ease in no time. Allows you to edit templates and easily document while seeing patients. The clinical decision making tools are also very helpful.

Cons: Would have been great help if someone from support could have come in the day we went live, but they charge you for that service.

Verdict: Takes a while to truly learn the emr software, but I think the customizability and versatility makes up for it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena is really easy to learn and navigation is also quite easy. So far in our experience with athena EMR weve found it very useful. Customer support is excellent and the learning portal is very good. I love all the help with PQRS and other quality control reporting.

Cons: Nothing yet.

Verdict: I would highly recommend it!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena has been a great step in the right direction for EMR software. Its robust and its functionality has been great for our needs.

Cons: Price is a bit high but its worth it.

Verdict: We work in internal medicine and have been using athena emr since 2007. We are quite happy with it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is very easy to use and especially easy to navigate. The reports are easy to read and build, the customer support is also amazing.

Cons: seriously nothing.

Verdict: We have been using Athena PM software for a long time. It has to be one of the best practice management software solutions weve used!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It can run reports for meaningful use, financial reports etc to see the relation between patient care and business. We are very satisfied with the patient portal.

Cons: Customizing templates and then applying them is a bit challenging.

Verdict: I have trained on many different EMR systems and athenaHealth is definitely the most user friendly system for providers. Athena helps to keep things organized and has shortcuts to help with efficiency.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: While using athenahealth EMR software working on the claims has been quite easy.

Cons: Somethings take a few too many clicks for me.

Verdict: As a small office, we would strongly recommend Athena to any provider looking to have more help with claims, billing and getting successful payments back.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The customer support is better than the EHR we had before. You can always speak to an actual person. The clinical part of the software is quite simple and streamlined.

Cons: Theres a bit of a learning curb, which was also pretty inconvenient considering there was no onsite training. There are a lot of features which we didnt have time to use or fully explore, so that might also be a problem for other busy practices.

Verdict: After using athena EHR for a couple of years now, weve found that its robust and well designed.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: According to me AthenaEHR is quite easy to use and navigate, the sccheduling system if fine. The Insurance "View Detail" function is great for easy review of a plan.

Cons: Facing problem with the Reminder calls as they are not consistent, ideally, the call should be around 5 days before the exam. New GPIS system is okay, but not as different (or easy) as we were told it would be.

Verdict: Its a great software. Can be easily improved.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena EMR software is designed by computer programmers and not by actual healthcare professionals or physicians, so expectations have to be realistic. athenahealth EHR software does a better job than most EHR systems that I can come across.

Cons: athenahealth's Practice Management software and billing service can be improved because the pricing does not work for everyone and it's important to have control over one's billing operations at all times.

Verdict: I am very happy with my decision to use athenahealth EHR as my Electronic Health Records system.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software has been very helpful in streamlining our workflow. The software is easy to navigate through. There are really useful tools to work on documentation and improve consistency.

Cons: The scheduling platform is a little underwhelming

Verdict: The software has helped our practice a lot

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Everything about the software is up to date and the support is also great. They answer questions promptly and their system seems to have improved a bunch.

Cons: I cant really think of anything!

Verdict: Its been one of the best EHRs ive used and has really helped our office.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is Easy to follow claims with Athenahealth. Athena is quite efficient to our needs. This software is easy to use. As you give more time for making templates the sooner the patient flow is.

Cons: Sometimes it is slow regardless the system you are using. The system is a little difficult and can be hard to navigate.

Verdict: Make lots of templates, and in the beginning pay very close attention to claims and find where you have to make billing rules.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We spend many long , long hours in researching for a right EMR according to our need. We are so glad that we did finally decide on Athena. It has increased the productivity of our office.

Cons: Nothing at all!

Verdict: Athena has become ta pillars in our business.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena is easy to use, easy to customize and easy to track and do reports to keep our business moving forward.

Cons: Having few issues with the support.

Verdict: Athena is a great product!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth EHR is Cloud-based. Easy install and deployment. Has everything an EMR needs to have from Registration, Clinical Documentation to Billing.

Cons: Athena was originally used as a practice management tool. There seems to be some lacking in simple functionalities. For example, the lack of a search functionality in the report tools. There are too many steps and clicks to try to get to a patient's chart. Slow response from customer service. Put in a request to build an interface and they told me that it would take over 3 months to assign an engineer to my ticket. That's not including the time it would take them to put it in place.

Verdict: i believe there is a room for improvment.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Started using athenahealth EHR Software recently and it is miles better than our last EHR Software. The UI is very intuitive and the web based feature is a plus.

Cons: For my cons, not everything is as organized or labelled how I would prefer as well as navigation needs improvement

Verdict: Overall it has been a really good experience

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena software is very detail oriented. It makes processing information very effective as everything is stored according to patient and keeps record keeping easy. We like to use iPads in the office, conducting and recording appointments directly into Athena

Cons: I do not appreciate how I have to click through all the screens as I input information about the patient. Even if I have no prescriptions I have to ok and click through screens which is time consuming and tedious

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: it's search feature was useful ONE TIME compared to our old EHR. ..the training team was nice and appeared competent. appreciate e-prescribing controlled substances

Cons: I am facile in computers and code to some extent. i am picky about my notes but am creative and work around a lot of garbage and always have without as much as a groan and am considered quite agreeable. The word ATHENA incites rage in me. Its portal doesn't work. can't preload notes until pt checked in. this is bad for new patients in my specialty. when highlighting text, it does not overwrite. you have to press delete and type. finding documents is a scavenger hunt. 5 or 6 clicks before you can even start seeing a pt. viewing labs is torture. viewing med list is torture. documents get redirected capriciously when scanned.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It has easy to use interface and features low up front costs. I saved a lot on implementation costs with this EMR software if i compare it with some other industry leaders .

Cons: So far my only issue has been onboarding staff rescheduling meetings and phone calls at the last minute. I hope this didn't become a trend in the future.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Employees are friendly when you contact them.

Cons: you have to build all templates

Verdict: the credentials get process was much too lengthy.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The easily understandable user interface is the best thing about this EHR software. Also, there haven't been ANY glitches or down-times since we've been using athenahealth.

Cons: For smaller practices, it can be really costly but perhaps the larger your practice is, the better rate you get for this software.

Verdict: Learning the system was not hard at all and in no time I got completely comfortable with the use of this software. Everything from the billing, scheduling, appointment booking is so smooth with athenahealth. 10/10 would recommend this to fellow colleagues using different EMRs.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: athenahealths EMR software is simple to utilize and understand for the client. Its not been difficult to pick up. The design is easy to comprehend and outlining is direct.

Cons: After using athenahealth for a bit, there are a few glitches which stand out a bit. Sadly we havent seen any fixes yet

Verdict: No EHR is great, but athenahealth is a top pick for me

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I loved the amicable client viewpoint of athenahealth EMR Software. The software is anything but difficult to explore and most data was directly on the screen.

Cons: On occasions, it becomes hard to figure out where a record has been documented.

Verdict: Best for the Billing side.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: You can create loads of custom reports and the EMR Software is easy to use

Cons: The patient scheduler view could be organized in a much better way

Verdict: It has been really good overall and the value for money is excellent

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: clinical side is okay to use. The doctors state it is easy to chart with. Meaningful use is manageable.

Cons: The billing is horrible. You are third party to your money. Half the time our biller is double checking athena

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like that the notes in athenahealth EMR software come out easy to read, instead of some excessively templated notes.

Cons: The framework can be somewhat cumbersome as there can be a lot of clicking required until you get what you want.

Verdict: Loaded with features, its efficient and gets easier to use over time.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth EMR Software does a great deal electronically which helped us to trim our staff.

Cons: Inevitably, we figured out how to work with Athena and generally, it worked very well. Unfortunately, we were unable to keep on utilizing the software since they wouldnt do J-code cut outs. Also, the quiet charge screens can be hard to decipher.

Verdict: Once you get past the learning curve Athenahealth EMR Software is good!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Even For the independent Practice Athena health software is the better option. There may be better EMR softwares but nobody competes Athenahealth on PM, billing, EMR, patient portal, integrated functionality, and affordable cost.

Cons: customizing within the templates needs to be improved and needs to be more versatile.

Verdict: Dont waste your time. Look no further.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The clinical documentation is very easy to use and the templates provided are also very user friendly. This helps a lot in the charting process.

Cons: The customer service is useless. Plus certain forms are left incomplete.

Verdict: Could be made better

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We are a very analytical company and this is the only billing software we've found that has decent reporting capabilities.

Cons: Our company only uses the Athenahealth EMR Software so I cannot speak to other EHR offerings.

Verdict: After working with the Drchrono team, they re-created my notes exactly how I would like to save me time during my examinations, and really make my life so much easier.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The ability to graph and chart different data points attracts me the most. Notes come out easily readable and logical enough as compared to others.

Cons: Too much data makes the system a bit bulky and confuses the patient.

Verdict: Efficiency increase with time and use.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is a fairly organized EMR Software and some features have proven to be useful

Cons: The main problem for me is the superbills. I was unable to easily get the right information required for the insurance.

Verdict: It can get very overwhelming

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like the fact that you have access to everything you need in reference to your health right in your smart phone device.

Cons: Athenahealth EMR software is so helpful, really can't find anything negative to say about it! This application is very user friendly, unlike others which are very difficult to use.

Verdict: One Of The Most User-friendly EHR Software.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Reliable. Free text available.

Cons: Lots of scrolling and clicking.

Verdict: Very frustrating software.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of use clinical documentation, templates are fairly user friendly and help expedite the charting process at point of care

Cons: What's the use of good charting when they cannot sufficiently process claims? They keep losing us money on so many claims. Won't complete certain claim forms properly. Their customer service stinks, don't help us with this issue to see it through despite so many attempts by our billing office. I get the sense AthenaHealth knows they are too large to care about just one client. Such an arrogant way of thinking.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I really like the functionality of this EHR software. It is really easy to use and comes with good support. I like the templates as you can edit them per your practice workflow.

Cons: The Cost! But all EHR vendors cost you money. They have even helped me in increasing billing so all is ok. The templates are helpful but sometimes hard to find.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like the fact that the EMR software can be easily customized according to individual needs and is pretty comprehensive.

Cons: At times it takes a little longer to view up a lab value and then go back and put that in the claims information.

Verdict: Athenahealth EMR Software offers some great features that help to automate mundane tasks. The customer support and assistance is excellent and responsive.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software offers great reporting capabilities and our claims are submitted rapidly. The software is versatile and works on almost every device. It helps to create order sets and overall has increased administrative efficiencies.

Cons: The collector and communicator insurance card copy do not communicate well.

Verdict: Athenahealth EMR Software is a user-friendly software that offers the right functionalities and set of features.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Its really lacking and does not go well with the provider web page.

Cons: The messaging is really buggy and needs to be fixed.

Verdict: They dont seem to know what theyre doing.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It was a nice option for an EHR software because of its price.

Cons: There are glaring issues like daily crashes, the software being basic and having to deal with pushy sales people.

Verdict: At first it seemed okay but unfortunately its quality reflects its price.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The EMR software provides some great features to stay in touch with staff members and other healthcare providers. I just recently started using the chat feature which is really helpful to stay informed at all times.

Cons: I dont like the fact that you cant view the schedule while in the patient chart.

Verdict: The software is pretty intuitive and has helped to ease out day to day operations.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very easy to use in terms of finding different parts. Also, Athenahealth EHR updating has been done pretty good. Overall a good experience.

Cons: The scheduler part is not user-friendly. Charging by percentage doesn't make sense.

Verdict: Good product but not the best.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: You are able to see past appointments which is great! I also enjoy the pin function which helps to keep up with important info there. Great features.

Cons: It has some bugs and it's a bit clunky at times, but the new people who own it are making a good difference. You can't see what Doctor the past appointments were with.

Verdict: Great EMR for all practices

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Honeslty, the aesthetic is nice and thats about it.

Cons: Its way too frustrating for us. Dont waste your money, it has way too many issues technically and with its workflow.

Verdict: Its a good software but glitches at time which is incredibly frustrating.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: athenahealth EMR software is easy to learn. Makes graphing smooth and offers a great deal of help by offering cloud which makes it simple to access. You can easily arrange the inside graph and send referrals, trade notes, amend notes.

Cons: Sometimes things dont spare. Need a second arrangement after initial useage for all the highlights

Verdict: Overall, satisfied

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The customer service and ease of use really get me. Plus the transparency i.e. I can see what happened and who did it.

Cons: The price for this one is a major concern while buying but we certainly have seen a boost in our revenues after using it so I think the price gets justified.

Verdict: After trying out two other EMRs before this one, we are really glad that we shifted to this one. Athenahealth was a complete package and we never felt that anything was missing.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The best thing about the software is that it is extremely easy to use. The software is user friendly and offers great customization.

Cons: There are no cons at the moment. I love using it.

Verdict: Overall a great page.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Diverse and useful data. It has been a year and i have not been able to explore the product completely.

Cons: Too much buttons and multiple options complicate the use sometimes.

Verdict: Better payment methods.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The app is easy to install.

Cons: The design must be flawed. If its not that then its terribly implemented

Verdict: Very poor service

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I do not like anything about this product. It has made many things more difficult in day to day patient care.

Cons: Everything. SO many bolt on products. Always having issues with interfaces not talking to one another. Future labs that are getting wrongly resulted. The fact the ordering compendium is global and not specific to our facility. It is NOT one patient one chart. You have to constantly be clicking from one department to another to find certain things. Med lists do not flow back and fourth. Many things don't change until the stay is "closed" such as updates on the meds lists...which then doesn't update the patient portal either. The MAR is a disaster. Patient safety issues don't seem to be a priority with Athena.

Verdict: I would NOT recommend this product to anyone. We are 11 months into our go live, and the problems are STILL problems.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The information is very easy to find and generalized.

Cons: The system has too many buttons. Not very user friendly. More customization options should be added.

Verdict: Good software but needs improvement.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: You can athena fax the insurance card, i love this feature.

Cons: If something is faxed to athena, sometimes some pages are in different order and some are sent to an unknown document bucket.

Verdict: Customer support needs improvement.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software has helped our clinic work smoothly and made it patient friendly. It is easy for the staff to maintain documentation through a streamlined system.

Cons: Sometimes glitches appear in the patients' chart calendar.

Verdict: Great product for better functioning of the clinic.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Information can be found easily. The product is generalized with already uploaded information. For example CPT codes, ICD codes etc.

Cons: Scheduling an appointment is not user friendly.

Verdict: Good but needs more features for patient care.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It has been almost 5 years with athena, it is very easy to use and user friendly.

Cons: Nothing, i love it.

Verdict: Awesome experience

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: No complains about claim scrubbed errors prior to the submission. The functionality with real time eligibility is good.

Cons: The process is very lengthy to make or change an appointment. You can not get in touch to the patient through messages.

Verdict: Satisfactory/

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very simple and easy to use. Back office support is the best part. The pricing is done in percentage, which covers not only the records but back office services too.

Cons: A little issue is with percentage formula in the pricing.

Verdict: Very easy to use

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The product is very efficient, easy to learn and use. The developed interfaces help me finish my notes in a very short time.

Cons: The patient's problems don't show the ICD10 codes, it does have its own way to 'vote on ideas' but there hasn't been an development on this idea.

Verdict: Amazing but needs improvement

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: E-prescribing controlled substances are appreciable and the search feature is very helpful.

Cons: The customer support and the portal needs improvement.

Verdict: Can be made more functional

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software is very perfectly oriented and it makes the information process pretty easy and effective.

Cons: The process is a bit time consuming because of too much switching between screens.

Verdict: Needs Improvement

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The best thing about this product is its simplicity. It is very unique and easy to use.

Cons: Some glitches appear from time to time. It gives an error session when we try to remove them.

Verdict: Best software available in the market.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The claim management works really good. Real time eligibility which scrubs errors prior to submission works excellently.

Cons: The process to make an appointment is very poor and lengthy.

Verdict: Frustrating at times

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: User-friendly, on-line dependability; clinical documents can be easily categorized, filed away and located at a future date.

Cons: Have to be very careful when pulling up patients to "add documents" from scan-in box; works well if you reclick on the patient's name, but if you click the magnifying glass will go to last patient in que.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Customer service for Athena is very polite. They answer to any question that we have. Also Athenahealth is very easy to use,

Cons: Sometimes Athena goes goes down, but other than that we have no issues with it, love it better than our previous system.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The way the training process works and the ease of use makes it an incredible software.

Cons: Tons of data makes the training process a bit confusing.

Verdict: Up till now it looks really good.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The work flow in our clinic has been put to ease because of this. Has a very streamline system.

Cons: Calendar remains pinned to the left.

Verdict: A great competition to its competitors.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I love just how user friendly the program is and how easily it can be configured to your practice's needs.

Cons: The program does not have an autosave function and requires the staff to constantly route to the save button when editing chart information

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I'm going to start first by saying this product is very easy to use, Anytime I have a question I can get an answer by one of the reps in a timely matter.

Cons: There are a few things we would love to have, for example the power to remind us something, or alerts on some patients. ETC..

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena text is nice to have to communicate between co workers and not disturb them while with a patient. Its nice to have all documents filed in different folders/tasks. Urgent tasks are easily seen

Cons: I found it difficult and time consuming to learn. Not user friendly.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The ability to graph and chart different data points (labs, vitals, Coumadin results, etc) and visualize these within the chart can be helpful. Dot phrase macro texts as well as pre selected boxes for templates can both provide significant increase in efficiency. Notes come out readable and logical as opposed to some overly-templated note

Cons: System can be a little "bulky" in the sense that there are so many potential customizations and a fair amount of button clicking required until you become more familiar with the system. Auto defaulting on pharmacies, labs, ect is very good when it works, but can lead to mistakes if a patient uses more than one pharmacy for certain drugs. Med list reconciliation is less intuitive than it seems it could be, as well as a lack of auto-integrating diagnosis into the problem list.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We added a few more providers and the implementation team has been absolutely wonderful for helping us navigate new forms and new updates.

Cons: We found Kareo to be extremely limited when billing for patients with multiple insurance policies.

Verdict: It's crucial to keep track of things correctly because a patient's coverage can change month-to-month.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: They have an 800 number

Cons: The billing is actually done overseas in India. You cant reach anyone for help, you have to complete a "ticket" and someone tries to understand a second language and reply to your basic question. Oversea billers are not billers they are data entry at best. Had we known what we do now we never would have enrolled. We have been through 8 reps with the company this far, they have very high turn over. The reporting is terrible at best. They tell you, your practice will be able to reduce staff and save a ton. We actually had to hire additional to catch all of their errors.

Verdict: It sucks

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The biggest pro in my opinion is that my providers are no longer complaining about the amount of time they have to spend outside of the office just to keep up. Happy physicians equal happy office staff.

Cons: The biggest con I can see is the cost. We have not been using Athenahealth for very long so I hope eventually we feel as though we made a good decision and get what we paid for.

Verdict: After spending time with 2 other EMR's over the past 10 years we are finally happy with our decision to change to Athenahealth.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Innovative, cutting edge, great customer service, easy to use

Cons: Updates sometimes create more issues/problems that then take time to resolve

Verdict: This product does a lot of things for you on the collections side and the quality side that many other products do not

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I wish there was just one thing that I can say sticks out in the pro column however that would not be true. Everything about Athena is a pro. From the way you can depend on the system, and how easy it is to use. To the people who work there. I have never had a bad experience when dealing with the customer service center.

Cons: Sometimes it does take a few minutes to get to the customer service center. There may be times that you may need to be transferred to someone else but for the most part that does not happen often.

Verdict: From the management point of it there is nothing better than getting a bill and knowing that there are no hidden fees. Also, it was a revelation to finally get an upgrade without having to pay extra for it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The system is truly portable, cloud based software makes back up easy.

Cons: Nothing, a very good and reliable system.

Verdict: A good long term investment for the medical practice.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Quick search option/organization

Cons: Documents come back mislabeled frequently and have to be amended

Verdict: It is an expensive system, but what it does makes up for having more employees.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Innovative, cutting edge, great customer service, easy to use

Cons: Updates sometimes create more issues/problems that then take time to resolve

Verdict: This product does a lot of things for you on the collections side and the quality side that many other products do not

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very user friendly interface, can navigate to the areas I need to help end users efficiently

Cons: Sometimes there can be long wait times to talk with support

Verdict: Cannot really think of any recommendations as I have not used any other EMR software. Athena is best does not have to switch at all

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I guess the thing I like least about using Athena is that all I spend more time than I did before reviewing labs

Cons: I guess the thing I like least about using Athena is that all I spend more time than I did before reviewing labs

Verdict: The actual cost is much less than when I used paper charts so don't concern yourself that it will be expensive. In the end you will feel that it is a better process overall

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: reporting, registration, verification of benefits

Cons: scheduler needs to be updated. Billing adjustments need to be at practice discretion.

Verdict: Out of all the EMR athenahealth reporting piece is hands down the best out there.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The reporting is so amazingly easy and efficient it is very easy put into EXCEL and quickly put together a pivot table.

Cons: Generally, turn around times on tickets are much longer than I prefer.

Verdict: very intuitive and up-to-date

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Patient collections, ins eligibility checking, claims scrubbing, Hold buckets for claims needing correction

Cons: That they don't offer a "basic" client option any longer (can't post your own payments)

Verdict: We have used several medical billing software packages, including eCW, and as far as we're concerned, Athena is the best in the market. Athena is the benchmark for all other billing software packages.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: billing- fast turnaround with money

Cons: I haven't experienced any problems with Athena.

Verdict: try it!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The best thing about this EMR is that it is self explanatory.

Cons: Some claim-explanations are hard to understand right away

Verdict: The customer service is great, they will find the person who know the answer to your question if they're unable to answer it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I love the ease of tracking everything from the AR to credit cards on file. Love the reporting options.

Cons: My least favorite aspect is the unpostables. There is no real information available about them and I feel like for the most part it is a dumping ground for payments. Too hard to verify they are truly resolved issues.

Verdict: I use this software everyday and am very happy with it overall.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I love Athena. It is user-friendly and moves fast.

Cons: The only dislike I have is Tech support can be more timely.

Verdict: I would recommend jumping in and moving through the system on your own. It's easy to navigate.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The nursing intake is not too difficult to master and the helpline is sometimes useful.

Cons: Athena promised a lot of services they couldn't deliver that our business has had to compensate for.

Verdict: This isn't a great system to use I would look for another one, our business is currently searching for a better system to switch to.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Reports can be generated, tailored to the needs of the practice.

Cons: Although I have not fully navigated the entire system, as a billing specialist I am not able to attend the workshops that are available.

Verdict: Technical support is friendly and knowledgeable. They gave the solution to billing questions, and are very helpful.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The best thing about them is that they are always there for you whenever you need. The customer support is amazing

Cons: Every problem I have ever seen so far has been resolved by the time or by the help of the customer support. So no CONS at all.

Verdict: TRY IT!!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Plenty of templates to choose from. You can smoothly order within chart and send referrals, export notes, ammend notes.

Cons: Sometimes things don't save.

Verdict: A lot of support initially, lots of good resources. Collections have been good.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Everything

Cons: Unable to upload jpegs, for example of infections or surgical wounds into record

Verdict: We've only used this EMR software so far and it has never disappointed us.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to use, User friendly

Cons: A little more time consuming than previous model.

Verdict: overall it is user-friendly and easy for staff to learn

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It helps us go electronic with ease

Cons: Printing reports for the physician is not easy... Issues with the patient portal.

Verdict: Satisfactory

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: ease of use and how much work athena does for you on the back end to help cut down on staff

Cons: sometimes there are not fixes to problems that we have encountered, customer service is as helpful as can be though

Verdict: when you compare to others, you will see why athena is superior than other EMRs

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Everyone is passionate about their work and they solve your problems, with a smile, I never feel guilty for asking.

Cons: wish there were more informational articles about how to use computers to their fullest, otherwise the product is great.

Verdict: Being the IT guy, I only have to deal with the software when there is problem and I always find the answers. I don't know how the health care provider's experience is.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Scheduling, billing and patient portal all in one!.

Cons: The Streamlined Version is a washed down version of what their Classic was.

Verdict: Easy to use, great for any size practice. Very easy to work away from the office efficiently.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy Intake and charting system.

Cons: You have to navigate back to quick view to see patients address.

Verdict: Athena is a great EMR system. Its easy to navigate and efficient for a specialty practice.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I believe Athena is one of the best EHR systems out there and the support is excellent. I really feel that anyone who tries Athena will not be disappointed.

Cons: No cons

Verdict: I am personally very involved an ALL of the aspects of my practice, from registration to clinical management to billing and Athena has made my life easier

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We have experience with it from another facility that we work with on a limited basis but our operations is different.

Cons: I have to keep multiple tabs open simultaneously all the time

Verdict: Check current software usage for interfacing as we wanted to eliminated the document holder and our proprietary software will not allow this

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: A lot more time saving than our previous EMR.

Cons: It takes 15 clicks of the mouse to refill a prescription.

Verdict: Consider other programs you have used in the past and rate accordingly -pro's and con's of each and how they effect the daily process of the clinic.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of use and prompt support

Cons: Closing documents in the inbox and duplicate prescription requests for same patient/drug.

Verdict: Athena reached out to us and we decided to switch. The physicians and staff here at our office absolutely love Athena for the ease of use, price and support.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of use with med records, orders, etc.

Cons: The billing needs some help.

Verdict: We have had the system for 2 years now, Athena is a good system. As far as the billing, there needs to be improvement.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The transition process was easy and a step by step process.

Cons: not easy to keep up with notes attached to lab results.

Verdict: Be prepared and stay organized. It helps with the transition.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The support is second to none.

Cons: There are many clicks involved to accomplish seemingly routine tasks.

Verdict: If you are a specialist look at specialty specific software but overall this is a great value.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is easier to navigate, once you suss out the architecture of the product.

Cons: It becomes slow sometimes, but not often

Verdict: It has nice features, and after the April upgrade, it ran very fast.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: it has made life a lot easier

Cons: nothing that i know of

Verdict: AthenaHealth has been a great step into the EMR world for our facility. We have found that its functionality for our needs has been great.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The AthenaHealth product continues to evolve at a rapid pace in this ever-changing world of healthcare.

Cons: No cons

Verdict: All providers are always on the same version of athena. Document management is the best in the business.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The flow of the product and how it looks.

Cons: The demo environment doesn't show the full capacity

Verdict: Hire more professional workers. It is very awkward that when you ask the CSC questions it takes at least 3 weeks for them to answer.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like that we can customize much of the product to our uses. The reminders for certain things can be helpful.

Cons: Athena didnt have access to payment portal and we were not contacted

Verdict: sometimes it really does take a while to get to customer service., seems like i have to go through alot of windows to get information, takes awhile to see e.o.b's posted.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Works amazingly well!

Cons: can't start a note until the patient is checked in

Verdict: It is visually easy to understand. Not confusing.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Communication via patient portal is nice.

Cons: Cannot create your own questionnaires.

Verdict: Ask to try out the product using free demo version before you commit.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is very user friendly and so easy to teach yourself. Athena is great!

Cons: Nothing at all.

Verdict: Be honest and wait until you have fully used the software and understand it to review it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy Check in Check out process. Customer care is always polite and ready to help.

Cons: Not all insurance providers are found and may delay the billing process. The billing statements can be very confusing to patients and at times hard to read.

Verdict: My Internal Medicine practice has used Athena since 10/07. We have been very pleased with the product and its robust functionality.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like how the check in to check out process works and I love how the new insurance system works.

Cons: None

Verdict: Since using Athena Health at work, I have found that it is a great EHR service. It is easy to learn and manage.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very easy to catch on, ATHENAFAX, easy to upload documents and code them to be autopopulated (if you can't do it yourself, Athena support can help you). GREAT customer service, great report builders.

Cons: Some clinical features are slow to load, such as collapsible menu options.

Verdict: This is the only EHR I have used (only 1 year), but it was easy to get the hang of.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena regularly makes improvements to the system for ease of use and quality.

Cons: Help desk operators often seem to be "new" and lack full information.

Verdict: This is the only emr I've used but training was adequate and the company seems eager to meet expectations.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It's Reliable.

Cons: THE APPT SCHEDULING SHOULD BE MORE SPECIFIC TO EACH PRACTICE

Verdict: Very intuitive and up to date.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It has taken away the work of the office for attaining Meaningful Use. Report creation allows you to drill down on clinical information or financial information easily. Patients love the ability to communicate with the office on their time. Much less time calling patients to remind them of their bills or appointments. Athena does your filing for you, or you can barcode documents and they automatically get filed correctly.

Cons: System takes a long time to master. Sometimes have to wait on hold for support (not in India). Billing and follow-up still needs to be done by office, even though the bills go out electronically by athena. Athena does not do very much to follow up on the problem bills, and will not contact patients, other than to send reminders of bills due.

Verdict: Very robust system, but takes time to learn the functions.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I am very happy with the ease of submitting claims.

Cons: The customer support staff often seem lost about what you're asking.

Verdict: Overall i'm satisfied with Athena.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Built-In Templates and Clinical content.

Cons: Don't know yet

Verdict: After extensive review of several software vendors, we decided to proceed and move to Athena.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: User friendly

Cons: Posting incorrectly to correct insurance

Verdict: customer support is very friendly and capable.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Best cloud based emr! customer service is always very helpful.

Cons: having a slight setback with the prescription program.

Verdict: Simply Amazing

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It made me super happy to hear from directly from the most reluctant Drs that they are so happy with this EMR.

Cons: We have not had any problems with the vendor luckily.

Verdict: definitely improved our practice.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Quick search option/organization

Cons: Documents come back mislabeled often and have to be corrected

Verdict: It is an expensive system, but it does makes up for having more employees.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It shows history of the scheduler and saves as you go.

Cons: The scheduling system. The scheduler is not easy to use

Verdict: Pay attention to the ease of use of the system and flow.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Pretty simple to use

Cons: Constantly changing. When it works well, don't change it.

Verdict: No product is perfect. Best of the worst.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of use is the main thing.

Cons: It is more expensive than other choices on the market.

Verdict: It is a good all around EMR tool for our cardiology practice.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very useful for multispecialty practices with many bells and whistles

Cons: tedious with many clicks and lots of scrolling that can get very annoying

Verdict: having a search feature to search a patient chart would be helpful. otherwise it's great!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We enjoy learning and speaking to CSC when we have a problem.

Cons: My lack of familiarity and time to really learn the product.

Verdict: Make sure you have criteria with which to compare the different systems.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to learn and use.

Cons: i don't think so

Verdict: I did not have much experience in a medical office at all and I have learned so much by using Athena

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena service has updated features based on feedback from physicians which is great.

Cons: I wish the training video was geared towards clinic use. The training sessions showed me how to use different billing features but was missing information on how to use the chart and schedule.

Verdict: Provide tutorials for clinical use.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy charting and intake.

Cons: Doesn't show diagnosis codes. You have to navigate back to quick view to see patients address.

Verdict: Athena is a great EMR system. Its easy to navigate and efficient for a specialty practice.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: patient's chart is the best part about this program.

Cons: Terrible customer service.

Verdict: Realize the scheduling format is really not user friendly, customer service is not helpful, billing complicated

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena is user friendly and the easiest software I have used

Cons: A little more time consuming than previous model.

Verdict: A little more time consuming than previous model.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Updates are easy to understand.

Cons: The information in the patient chart is a little more difficult to locate since the release of streamline

Verdict: Watch training video and read Athena release/updates

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: With athena EHR claim biling is not a big deal, it let you know what you missed in patient charts, and they provide patient portal access which a lot of our patients love.

Cons: It is time consuming when it comes a specific error while forwarding the claim. And if there is an Athena rule in place, you have to get a few people involved.

Verdict: Honestly,Ahtena EMR software is a great product. If there is something that isn't working or you don't understand, you have to ask the questions in order to resolve it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth has great billing. the live person to talk is a positive point at the time to access helpline. Educational videos are always available for staff to turn back to. Live in-office trainings would help AthenaNet to be more successful. AthenaNet allocating scanned paper work to patient charts.

Cons: mostly we hear from the physician, staff and admin that there is too much scrolling within the paper charts. Dates within reports don't show up in the header when printed. Quality Reports can't be adjusted

Verdict: Demo this software. I would recommend that your departmental expert (clinical, billing, registration, physician) all watch another office and how they use the product. This would allow them to be able to ask meaningful questions based on his/her daily needs.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth is a good Software overall. this product allows us to enter the information. We can customize the templates according to our ease.

Cons: Nothing! But Need to work on the customer support.

Verdict: I highly recommend this software.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is a great software. has increased my income. Imagine if a physician group made their own software, read every newsletter and learned from every claim from tens of thousands of doctors. You would expect a complicated (insurance companies fault), but a complete system.

Cons: With a 96% first pass rate, there is less time chasing unpaid claims.

Verdict: As above.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I feel quite easy to use! Updates are always great and effortless to learn. Easy to reach customer service compared with other PM systems

Cons: Outsourcing to India is not great experience.

Verdict: Consider the cost, it is on the higher side, but you do get a great product, ahead of most systems, easy to work with and integrates easily with other programs that we utilize.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy

Cons: Not being able to customize certain reports

Verdict: Easy to teach new staff, easy to teach Physicians the support staff

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It's cloud based. I love that you can use it from anywhere.

Cons: Sometimes things don't save. Not often

Verdict: Not a lot to complain about. Overall, what I need is available

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Charting is very easy.

Cons: I think it is a bit costly for small practices

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to use and makes all parts of a medical office run in one product easily

Cons: I found it is better than the previous version.

Verdict: Athena has helped make it a lot easier to run a small office.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: System can be adjusted that helps the flow of work. The system hub helps with instruction on how to navigate the product and doing specific functions.

Cons: Not sure.

Verdict: I enjoy working with the software. It's user-friendly and can be adjusted to your liking. When I need help understanding it, customer service is helpful and reliable as well.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very easy to get information from customer support.

Cons: Since the last update you have to look so many places to find documents. The way the "Chart" view is now is not very user friendly.

Verdict: Get this for small and medium practices

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Patient portal is very user-friendly and interactive.

Cons: Have to constantly switch between clinician/non-clinician views to do different functions

Verdict: Use some other EHR!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like the fact that if I need help I have access to search for my own answer and if I can not find it I have access to an Athena Health tech to help me!

Cons: I like the monthly updates, but when they first take place the video doesn't always let you know some aspects that might be affected.

Verdict: You need to make sure you get in and do hands on training.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of work flow

Cons: Before the update, chart notes and patient cases were easier to see.

Verdict: Thanks for keeping charts so efficient and easy to use.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I appreciate that it is cloud based

Cons: Most of the customer service staff don't seem to know how to use the product.

Verdict: We tend to like much of the athena function but sometimes with it was more customizable.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: the ease of use when working claims and the transparency of where the billing is currently sitting.

Cons: Some things require more clicks than other EHRs but I believe that it directly correlates with their quickness in receiving back claim EOBS.

Verdict: as a small office, we would strongly recommend Athena to any providers looking to have more help with claims, billing and getting successful payments back.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Some updates are very helpful and easier to get around a patients chart.

Cons: There's just so much that's terrible.

Verdict: As more and more updates come in it is getting easier and faster to use!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The way every update they make is according to your feedback.

Cons: Appointment notification system often fails in working.

Verdict: Try it!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AthenaHealth is very intuitive full service EHR with the ability to customize. All in one package to include billing and documentation is seamless

Cons: The Macintosh platform is not as well supported as windows. Functionality on a mobile device is limited

Verdict: Overall there are many good qualities with Athenahealth. I would recommend it to my collegues.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I have used many EHR Softwares but my experience with AthenaHealth is the best. It has one of the best customer service, they are always available to help.

Cons: Nothing at all

Verdict: Athenahealth EHR is the Great Software.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I am using Athena for quite a long time. I am above 70 and i feel it quite easy to use. The online training is quite easy to grasp it. The ease of using in billing as well as clinical.

Cons: Sometimes have slow response from CSC when we are trying to solve a problem, passed around a lot.

Verdict: Enjoy it, I understand that other clinics have different EHR and seems like a lot repetitive work.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena is certainly closer to practice fusion. It is really easy to use. At onetime you can work on multiple Charts. It is user friendly. Customer support is really very helpful.

Cons: the cost is high... Only real con I see (which I think u can manage/manipulate/pay for on different basis) the pt statements. Meaning, pts that owe the office money... Athena apparently sends out THREE (3) statements per month (..think ?this is correct). The issue is, the office has NO CONTROL over which statements go out.

Verdict: All in one. I recommend this software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Once you get used to it, it does move seamlessly for the most part.

Cons: Athenahealth is Not pediatric friendly!

Verdict: Not necessarily pediatric friendly......

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Erx is about it. Nothing else seemed to work well at all. We were told multiple things that were absolutely false, our accounts were ignored until major complaints, then people tried to be overly helpful and available, always CCing their boss.

Cons: Everything else. No support, implementation managers always MIA, unless they are trying to impress a boss. Worst situation I've ever experienced with an EHR.

Verdict: Requested a refund because although we were told we went live initially, over a month later we were told oh I don't know who said that our why but you aren't live. Then even after the new Mgr took over, nothing worked ad described. But was told I was not entitled to a refund. Worst waste of money for my practice ever.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Appointment scheduling is pretty user-friendly. It would be helpful to have a more defined weekly page with better shading or coloring for a quick weekly glance. I like the appointment waiting list. I also like the drop-down menu

Cons: I am not fond of the Templets. There needs to be a way to allow notes on the templates for follow up. It is difficult to see what templets are being used and which ones need to be rolled back. Also, the I do not think learning portal is not very helpful, and there needs to be a better training program especially for templets. It would be helpful to have a reminder that pops up for alerts for billing or appointments or admin. The reminder calls sometimes cut off. There need to be better follow-ups on complicated claims.

Verdict: Overall there are many good qualities with Athenahealth. I would recommend it to my collegues.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena's customer service is excellent. They are extremely available and really take the time to help solve the problem. Athenahealth is also great as they are always making updates many of which are made based on customer requests. They are really listening to our needs and trying to meet our growing demands.

Cons: Initially I found the navigation to be a little challenging as it was unintuitive to me, however once I learned the system it was not a problem.

Verdict: Highly recommended

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This EMR software is User friendly, EMR and billing in one system, card on file, works with other outside companies, instant messaging

Cons: Credit Card Machines not working correctly, support tickets take too long, payment plans can not be added to account until claim is processed

Verdict: Overall AthenaHealth is a great program

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth EHR Software is very easy to navigate through. Check in and check out process is very user friendly. Scheduling appointments is also very easy

Cons: We have a lot of issues with Athena EMR that are not easily resolved, which really impacts our day. It seems like we have repetitive problems that keep occurring.

Verdict: Athenahealth is better than what we had before

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Printing school/work notes & visit summaries at the end of the visit is convenient. Automated phone calls, portal communication & ease are both very positive assets for Athena. Charge entry and the tools available to process claims are very helpful as well.

Cons: "Tasks/buckets" and their routing leave a lot to be desired. Internal communications are not routed to the originating department & then must be asked back to them by other epartments. Labeling documents could also use the ability to attach more than one order to results. When you have multiple lab results coming back on one fax and you can only attach it to one order, that leaves a lot of orders look as if they are unfulfilled.

Verdict: Overall, the system is fine. (It's better than what we did have). Calling Athenahelp is usually a struggle that doesn't produce much result and leaves you disappointed. I think that Athena chat could benefit greatly from the ability to enter your extension or location. A lot of our doctors travel to different offices and when you need to reach the staff, it is hard to know where they are. It would be great it Athena chat, you could put a personalized status. Instead of just the drop down of "available, busy for 1 hour, etc". It would be great if we could personalize it to say "ext. 555" or something.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth is very Versatility , The product can do everything . It makes my work day concise organized and effortless.

Cons: It takes a few months to figure out all the various features . Athena uses a unique vernacular , which can be confusing . But once adapted is GREAT!.u00a0

Verdict: If you understand Athena, Its a great EHR software.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: "Easy to find people by DOB, last name or phone number...Much better than paper charts...Easy to schedule"

Cons: Does not always let you know when making a duplicate chart-issues with credit card machine every now and then-Issues between Athena and chrome

Verdict: Athena is the best system I have used in a medical office.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: On the billing side of Athena Health, I feel that it is very user friendly. It is rather easy to find tools for assistance and looking up certain CPT and diagnosis codes for ICD-10.

Cons: I feel that there are certain things in dropping claims that Athena could work better on such as submissions and follow ups. I also believe that the scheduling and templates could use some improvement.

Verdict: Athenahealth EHR Needs few improvements

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena EMR Software is easy to use. Ease of check-in and check out process I like that we can use ipad check in because that saves a lot of time.

Cons: buckets can be confusing to navigate and when issues arise resolution is delayed.

Verdict: Athenaheath is good and makes our work easier but it can be improved more.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: In Athena health Adding orders to the diagnosis is simple and quick. The general aesthetic is nice to look at and it is simple to learn and navigate.

Cons: It would be easier to have the option to toggle between patients instead of returning to the main screen. It would also be more efficient to search and input ICD 10 codes in Athena rather than using Google to search for the codes.

Verdict: Athenahealth needs improvment.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: User friendly and no unnecessary screen changing.

Cons: Nothing at the moment

Verdict: Look at the costs upfront and the long term costs of the software.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: very well trained staff! i love its ease of you.

Cons: Nothing yet!

Verdict: Over Whelming!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to navigate - self-explanatory - user friendly

Cons: I wish we could see the appointment slots that are open ... instead of scrolling through numerous days looking for open slots. The view appointments should automatically show "details" instead of having to click to view it

Verdict: It seems that Athena "updated" the appearance but I liked the old "view appointments" section better. I also find that I have to "click" a lot when navigating through patient charts ... I wish more information was available on the main pages.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Once you learn the software, I believe this is really the best EHR

Cons: We still has to give patients paper forms and then scan it. This should not be the case

Verdict: This is a very good product overall. The product allows us to seamlessly enter information. The templates can be personalized to suit the needs of the encounter. The notes provided are very robust. I highly recommend this product.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Scheduling is a plus also I like the reports area.

Cons: Athena’s Billing does not clearly state why claims are going to Hold.

Verdict: Billing needs a little fix.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros:

Cons:

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Not once since we have had this software has it went down. Customer support is great at fixing your problems right away.

Cons: The software will assume you are ordering for just one facility and tell you order not available at this facility so you will have to take extra steps to change to facility to order the specific item. Therefore you are switching back and forth between different screens

Verdict: Initially Athena appears intimidating to use, but once you get the hang of it, its a breeze.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like the patient case option so that patient care is related to the provider after the visit.

Cons: Not convenient if you want just search for a topic quickly.

Verdict: Figure out what is important for your practice and see if this will fit your small/big practice. It has helped our small practice a lot.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena submits for MU, PQRS, MIPS, etc. and makes sure that you are satisfied with these measures. It's also nice to have clinical content and collections in one system.

Cons: The payer site team has some issues with pulling EOB's from certain payers and posting them with the payments.

Verdict: Athena has a great over all package deal.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: features are great, Great communication tool which is placed in chart notes.Good tool for communication between staff and patients. Documentation made easy, efficient and easily accessible. Quality tab makes keeping up to date on preventative services easy. I have utilized for efficiency, ease of use.

Cons: to much similarity of labs, consult reports, ER reports etc through the interface. Takes time while signing off documents which many times are duplicates. Sometime it is difficult to find where the document has been filled

Verdict: Give it a try.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Spend some time on it. It is really simple, easy to use, once you learn how to use the Athenahealth EHR software i assure you that this is the best EHR so far.

Cons: giving patient paper forms and than scanning it needs to be avoided

Verdict: I highly recommend this EHR, but like all the software, You need to spend time to navigate & learn it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I have used many EHR Softwares but my experience with AthenaHealth is the best. It has one of the best customer service, they are always available to help.

Cons: Nothing at all

Verdict: Athenahealth EHR is the Great Software.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to learn and easy to work with. Billing is great and the rules based system is so helpful and our errors are less than 1% because of it. Athenahealthcare makes practicing medicine less stressful and more productive.

Cons: My internet is not as fast as the capability of the EHR.

Verdict: I thank God everyday for Athena because my life as an office manager is made 200% easier by Athena.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth is Ease of use. Availability of information. Metrics

Cons: Sentinel Dashboard Metrics: my employees question the accuracy and validity of Athena Metrics. We use these Metrics to manage their performance and provide quarterly bonuses. I need to spend a lot of time validating the data and demonstrating the accuracy of the metrics. Would be great if Athena provided a tools that explains all metrics to employees, how they are measured and what they can do to improve performance.

Verdict: We are very pleased with Athena Health EHR Software. It facilitates our work and helps us to be very efficient.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: In AthenaHealth EMR Software Patient scheduling is easy. Patient billing is very quick and efficient. Posting and billing issues are resolved on a timely basis.

Cons: The Appointment Wait List is not user friendly. There is no back button - meaning you cannot go back to a previous page.

Verdict: Athena benefits are practice with efficient billing, scheduling and payments processing.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Nothing

Cons: Athena is absurd with their percentage billing. Basically, they have different rates for everyone. Their bells and whistles are not worth it. They went in about 3 months ago and changed everything which is for the worse. You're wasting your money!

Verdict: You're wasting your money!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Flows overall efficiently, well integrated system; scheduling, clinic notes, billing, patient portal.

Cons: The things that don't work or need tweaking, do not get resolved quickly. The Past medical history section, flow sheets, quality management sections take a long time to load, the pages glitch and stall - really affect efficiency. Generating reliable data in the quality metrics is difficult and similar reports yield different data which questions the validity of the reporting.

Verdict: The foundation is good, the support could be better.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Managing quality markers; outstanding billing

Cons: Distracting, noisy, difficult to impossible to customize in an enterprise environment. SLOWED my productivity overall and has not recovered. Frequent (weekly) times that server connectivity is spotty though they usually recover fairly quickly

Verdict: User on current streamline for 6-8 months. Classic for about a year. TEDIOUS!!!! Too much scrolling and clicking. Orders can be difficult to hone down and there is no options for "favorites" If you only use one lab, you are ok. If you need 2-3 labs then it will slow your workflow. Prescription writing and history is also slow and tedious.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth Helps you with billing

Cons: This EMR software Could be more specific in some of the claims that do come back

Verdict: I love athena and how they are always staying up to date with the Medical world and our needs. They have made an easy to use system so that we can focus more on our patients and less on all the check boxes that need to be checked.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena is very user friendly and easy to read. Customer service always helps me when I have a question.

Cons: NO. Nothing at all!

Verdict: Just try it. Once you learn it your life becomes so much easier.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is less than intuitive as far as tailoring templates and notes to one's own style in order to save typing time, so may need to write out what you want and have local superuser/trainer support staff set it up once you are better versed in the basics of this EMR.

Cons: There is a considerable learning curve to start with - especially for those of us that are too old to have "grown up with" EMRs and typing all our notes.

Verdict: It is less than intuitive as far as tailoring templates and notes to one's own style in order to save typing time, so may need to write out what you want and have local superuser/trainer support staff set it up once you are better versed in the basics of this EMR.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Great customer support, great ease of use, functions very smoothly

Cons: Lots of smaller (and sometimes big) things that Athena can improve on that seemingly drags its feet with. They offer a "ideas" or suggestions page where we as users can vote on ideas which is great, but it seems like many of these ideas are ignored or not prioritized.

Verdict: Overall I'd strongly recommend Athena as a product. It's not perfect but it is still excellent.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: User friendly and able to get Athena help immediately.

Cons: Vaccines on intake should be easier to look up.

Verdict: Find program like Athena that intake flows easily/quickly.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Rapid save feature is good, which prevents loss of data.

Cons: The extensive learning curves with inadequate preparation and poor training. The system has requirements that loop, causing need to review the same information.

Verdict: The overall design is not bad but aspects of specific tasks requirements were not thought out.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is cloud based.

Cons: There is no tech support for their patient portal which has a lot of issues and my practice fields a great deal of phonecalls from patients who have trouble accessing it.

Verdict: Be careful. Do not sign anything based on a demo.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The product is easy to use

Cons: it can be difficult to tell if one has come through

Verdict: it is one of the easiest EMRs to learn!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: User friendly

Cons: the report can be hard to do not most of the time but yes, it happens but customer service helps out

Verdict: Try it..

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is very easy to navigate.

Cons: Haven't been encountered with any!

Verdict: When I first started at OAK it was a little hard to get used to. but after about a week of using it, it was easy to use!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena heath has solid billing. excellent clinicals. great customer support. Have never had issues with MU/PQRS. back office scanning and posting handled by athena.

Cons: customization of notes and templates lags

Verdict: If you want to use your staff for more valuable duties and want the EMR to do the heavy lifting for the practice regulatory headaches, along with billing Athenahealth is a great choice.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Customizable physical exams and treatment plans. Flowsheet ability for a variety of diagnoses. Reporting capability is easy. Downtime is negligible. Overall very robust EHR

Cons: Minor issues with this EHR Software - would like ability to group labs (e.g. labs ordered today but to be done in 6 weeks - my poor nurse has to deal with all of these). Would like something on med list or status for patients who are currently breastfeeding. Would like LMP right on check-in/vitals screen for women.

Verdict: I've been utilizing this product for approx. six months. It is quite easy to learn the basics, and I like that the product is customizable in so many ways. As with all EMRs, there is a learning curve - initial basic usability comes quite easily. I have not yet learned all the nuances and tricks. Most things are common sense. We are a free clinic, and therefore do not utilize the entirety of billing. Athena was kind enough to provide this product for us - I admire the company for this.This EHR has dramatically helped the continuity of care for complex patients. We have a large number of volunteer providers coming into our clinic periodically - we need an EHR that is user-friendly to accommodate these volunteers. The quality tracking is helpful. I like that I can save physical exams for common complaints, and customize assessment/plans and do the macros for patient instructions. We are still figuring out things like generating letters, utilizing patient education handouts, etc.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Initially Athenahealth Electronic health record was not not user-friendly initially but after you learn how to go through documenting in it, it becomes easier.

Cons: The major disappointment with this Electronic health record was how slow the website would be and crash a lot and would lose all your information if you didn't save.

Verdict: when you understand the use of this software it becomes easier.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: easy and user friendly

Cons: Nothing

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: AthenaHealth EMR is Cloud based.

Cons: Expensive

Verdict: Continues to evolve. Had been using it for about 6 years now. We had signed a contract in 2011. In 2013, certainly be started getting charged for every single" closed loop" order, example each E prescription was charged 1 dollar. Each lab value was charged. If I ordered CBC, CMP, A1c, lipids for 1 patient, I was charged. This became quite expensive. This forces us to use paper prescriptions instead of the e-prescriptions. We paid per provider at the time of registration to enroll with sure scripts. We write about 40,000 prescriptions every year. As you could imagine, this becomes expensive fairly quickly.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Reminder calls, insurance validation, eligibility and phone daily report, ticklers that remind patient to schedule an appointment if not done at check out, ease of entering/dropping claims, ability to generate useful and custom reports, day end review allows you to see if any claims need corrections immediately

Cons: Streamlined version seems to require more clicks and sometimes the co-pay is not applied to the date it is paid which can be confusing

Verdict: We have used Athena for almost 5 years and it has helped us to run our practice so much more smoothly. The system works so well from scheduling to check out for each patient. When scheduling and entering insurance, a practice can immediately see if the insurance is valid (we barely remember those annoying calls to verify insurance), the medical record allows the patient to move through the office smoothly allowing everyone involved to enter the relevant information. In the past, we had problems with insurers which seemed to continually refuse to pay certain claims no matter how many times we corrected them. With Athena's scrubbing of claims they drop and get paid extremely quickly. Some of those "difficult" insurers are now top five payers!! The automated reminder and balance calls have freed up staff to attend to the increased patient flow. We have been so happy with Athena from day one, can't say enough good things about this system!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Once getting an understanding of the program, it was easy to navigate and document in a timely manner.

Cons: My experience with Athena was not that great in start. I had a difficult time at the beginning just getting the necessary training to use and understand the system. I had to utilize other colleagues knowledge of the system to get somewhat of an understanding how to navigate through the system to perform desired task.

Verdict: It will take time to Understand.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: According to me Athenahealth EMR software is a great system if you are a huge practice with multiple locations.

Cons: If you are like me and you are in pediatrics.... don't use Athena. It would be nice if they listened to the people (who use the system) and create a better product to make the workflow better.

Verdict: Not for pediatric

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is a great product as long as you don't mind changing your practice to align with Athena's product and you are willing to learn all about it (thru videos and handouts) in order to train your entire staff on how to get a square peg (your practice) to fit into a round hole (AthenaNet).

Cons: Prior to going live, Athena didn't bother to find out how we operated or what tools we were currently utilizing. Here we are several months into implementation and we still don't have everything we need. It not uncommon to hear, Our tools aren't as robust as what you were doing.

Verdict: Need to improve.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: IT CHECKS MOST INSURANCES FOR YOU, IT LETS YOU KNOW WHAT YOU MISSED IN A PATIENTS CHART, IT GIVES YOU MANY OPTIONS TO SEARCH A PATIENT

Cons: IT DOESN'T POST UNAPPLIED AMOUNT TO PATIENTS ACCOUNTS AND THEY GET BILLS GENERATED AND SENT OUT FOR BALANCES THEY PREVIOUSLY PAID. IT RUNS EXTREMELY SLOW AND DOESN'T WANT TO PICK UP THE CREDIT CARD MACHINE SO IT CAN BE USED ON EVERY TRANSACTION.

Verdict: ATHENA IS A GOOD PROGRAM AND FAIRLY EASY TO FIND YOUR WAY AROUND IN IT.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth EMR Software has quick easy documentation. Nice pediatric features.

Cons: Too many clicks for documenting vaccines. Tough to find old documents, you have to use a clumsy search tool.

Verdict: They help with billing, coding, and are constantly improving the product.Athena is very user friendly and has the key elements for a successful transition to EHR. It is fairly pediatric friendly, though check in could be improved for kids. The portal is a nice feature for parents but we are still working on what gets "published" on it.The support folks are hit or miss. You do have to wait and they can't always fix it in real time. However, they are constantly improving!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Always connected with the details of my patient care. Handles everything everywhere including built in electronic prescribing. Handy app for smartphones.Streamlined and intuitive use. Works great with Dragon medical voice recognition software.

Cons: Always connected!

Verdict: It does everything from soup to nuts. Keeps up with all meaningful use and PQRS effortlessly. Handles billing, intuitive documentation, patient reminders and communication. Seamless handles incoming clinical information such as labs, x rays, scans, consults that would otherwise overflow the fax or mail are now seamlessly integrated with the patient chart. Get it now!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: billing features are simple; insurance program automatically runs insurances to see if they are active

Cons: I've been in Ophthalmology for over 15 years. As a scheduling manager, the features are not user-friendly, as I have worked with 4 different programs. Look to NextGen for template applications & features. It would be great to implement them to Athena. There are color coded columns, ability to apply templates over templates without taking out exception days, ability to write a VISIBLE book note at the top of the doctor's schedule to alert the schedules, etc. Also, the features include looking a multiple doctors schedules at a time and even ability to view several different books or multiple doctors!

Verdict: I started working w/Athena in Aug 2016. Since then our Admin has been advising me to call or web chat, search online & use the search features Athena has to offer. I have NEVER gotten a question resolved by calling. I end up walking the "helper" through the features & page. This was very upsetting. I've been put on hold for 20 minutes at a time while an "advisor" looks up a solution in their manual. As a result, I hung up in frustration. I then received an e-mail confirming my problem had been resolved. What a joke! That seems like it is just to appease the numbers needed. There are no training manuals, no courses to take & definitely nobody to teach a person how to use this program. A rep. who no longer works for Athena set us up years ago. This is not geared towards a specific practice, which is even more frustrating. Hopefully, you can respect the time I took to write this review & improve your program. It would be great to receive training as well, or at least an instruction manual.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to navigate - self-explanatory - user friendly

Cons: I wish we could see the appointment slots that are open ... instead of scrolling through numerous days looking for open slots. The view appointments should automatically show "details" instead of having to click to view it

Verdict: It seems that Athena "updated" the appearance but I liked the old "view appointments" section better. I also find that I have to "click" a lot when navigating through patient charts ... I wish more information was available on the main pages.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This system is a complete system. It includes all CCI edits and global periods. It is very user friendly. They are able to convert patient data with ease.

Cons: Nothing!

Verdict: Great complete system!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is actually very easy to use and get around on.

Cons: Customer Service took a long time to answer otherwise no complains.

Verdict: I would highly recommend this to my Colleagues.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Fairly easy to use and fairly Mac friendly. The billing side of the service is fantastic and best in class as far as I can tell. They could not do a better job of making sure I get all of my money - payments as well as incentives.

Cons: Template and Macro generation is a bit clunky. Really all the same stuff one can encounter with just about any EHR.

Verdict: Did you get your $40,000 of free money incentives from the government for jumping into EHR? Are you aware that MACRA and MIPS predict that if you are in private practice they are betting on you failing to meet bonus requirements? If you are independently wealthy and can afford to take a pay cut over the coming years, more power to you. If you run your practice as a business, wish to stay independent, and cash flow matters to you, then do yourself a favor and take a closer look at Athena.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It's user-friendly and can be adjusted to your liking. System can be used to that helps the flow of work. The system hub helps with training on how to navigate the product and doing specific functions.

Cons: Not sure if any.

Verdict: I enjoy working with the software. Customer service is helpful and reliable as well.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth is A COMPLETE PRODUCT: registration to Billing and collecting payments

Cons: I would like to have all features through the same Provider instead of going through outside providers. Also needs to connect with Care EVERYWHERE so we could see information from all other EHRs especially EPIC users like the major Hospitals that see our patients in their Emergency Rooms

Verdict: I have had ups and downs. But the Support is excellent so the Downs have not been as miserable as they could have been. Please make sure you get to speak from some Physician from your own speciality who is already using it so you know how best to use it from the start.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: it's user friendly. I've only been using it for 4 months and it didn't take me that long to learn it. There's still a lot that I need to learn but I have the basics down.

Cons: all the extra steps that you have to go through. I also don't like the fact that when a patient pays for their office visit copay they transfer it to other open invoices instead of keeping it for that DOS. It makes it very difficult to figure out where the payment was posted

Verdict: It takes a lot of steps to get to the screen that you need. Sometimes when you call to get help, it takes 3 people and being on hold for about 15-30 minutes before you get your problem take care of.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Great software. Patient and doctor friendly. Lots of options. Athena EMR software has Variety.

Cons: Athena EHR is Time needed up front.

Verdict: Make templates.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: With Athenahealth EHR we had Great experience, capture more money from claims. Less stress with collections, copay etc. I really like the software verifies the insurance and reminder call. we face Real time billing information

Cons: None

Verdict: Research multiple plans and try out the program

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of completing progress notes. Really really easy referrals. Accessibility of lab and imaging results. Consult notes not lost. Nothing lost. Confirmations by the system. Eligibility checked repeatedly. They have an interface with all the labs already so you don't have to pay to reinvent the wheel.

Cons: I hate the letter format and cannot get it fixed. The financial piece promised much more than it actually does.

Verdict: Negotiate the price. What may sound reasonable probably is too much. Be sure your billers are well oriented to the process.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena EHR Software is easy to use. With the help of this software we meet meaningful use requirements

Cons: Thus EMR software is too expensive for small practice.

Verdict: Evaluate what you need exactly to find the best EMR to fit your needs

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of Use, Rarely any system downtimes or system issues, Receptive customer service and account managers, Transparency you can see everything that has happened and who did it.

Cons: This product is the most costly that we have used, however, we have definitely made more in revenue by using Athena than not.

Verdict: All of our office staff and our providers feel that Athena is a solid product that helps us streamline our workflows and provide better patient care. We are very excited to embark on our next Athena journey and couldn't be happier with the products and support.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Great reporting capabilities - I used to have to manually enter info on spreadsheets, but Athena has tons of great reports built and you can customize your own reports as well.Easy to use!The system is very robust and Athena does a good job of staying ahead of the game regarding new and future law/regulation/requirement changes.

Cons: The medication section of Intake is time consuming because we have to click on each medication to see if it's a current med or historical and we need to Hide it. We would love to see more customization of the patient portal so we could build our own questions to match what we ask on our printed Health History forms and have the info populate the correct fields in Athena.

Verdict: Great EMR system! I love Athena! It's easy to use and is MUCH better than our previous EMR system. I love the reporting capabilities. The CSC is always helpful, and I love the new option to enter cases online versus being on the phone!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I feel the software compared to other EMR is pretty easy to use. Athenanet is always doing updates trying to improve the process. They have just done major upgrades in the last couple of months. Their customer service and tech support are always there when needed.

Cons: None

Verdict: Great product overall.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This Software is User friendly. Its quick check in and out time

Cons: issue with how quickly claims are worked.

Verdict: The ease of the everyday use of this program is great. Very user-friendly and quick to enter information. It also is great about not letting you move on to the next screen until you have all of the important information. The problem I have is that because we are such a small practice the amount we have tied up in claims needing work on Athena's end is making it very hard to flourish without those payments.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena health EMR Software is a great software, Easy to use.

Cons: Nothing

Verdict: Go for it, great software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We are using this software for few years. It is very easy to use. there is very short wait time when you call to the customer support. Athena was intuitive, and everything was at the tips of your fingers, as far as the chart and scheduling, until they implemented what they call Streamlined.

Cons: This EHR is time consuming and the posting team needs to focus because they makes many errors. it is not user friendly. Intake is time consuming

Verdict: Look at all EMR/EHR options

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena EHR is Easy to use. My collections have increased substantially. Great EMR system. We use to use paper charts and have switched to Athena and love it.

Cons: Nothing, really!

Verdict: Talk with physicians currently using the system.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena is a cloud based software and it is easy to work from home. It has excellent customer suppert. It is quite easy to see the current and historical prescriptions.

Cons: while searching for inbox faxed documents we face alot of difficulties

Verdict: I have been working with AthenaHealth for 3.5 years now and will not change it for any other EMR.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I own a family practice & I open clinics as a business consultant in Texas. Always highly recommend Athena because of its ease of use, low startup cost, global availability and income tracking features. Simply THE BEST! Hands down!

Cons: Nothing

Verdict: recommended

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to use

Cons: nothing

Verdict: Go for it, great software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros:

Cons:

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena is really easy to use and you can easily track the documents. Patient poratl to communicate with the doctors is really appreciated by the patients.I have used different EMR systems but this one is the best.

Cons: Nothing!

Verdict: recommended.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena makes my life easier especially I am satisfied with the billing and claim issue.

Cons: I wish some aspects of Athena classic were kept when updating to Streamline. Some functions I use everyday were made more complicated with Streamline, but all in all there isn't much to complain about with Athena

Verdict: I have used a few EMR/EHR products in my time as a medical adim/office manager and love Athena. Creating referrals, communicating with patients, billing. Its all made easier with Athena.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It has increased the productivity and it is easy to track the revenue cycle of claims.

Cons: Sometimes we face problem while doing things on Athena account management. sometimes it took 1-3 weeks to get the issues resolved.

Verdict: Be free from paper and billing agencies, start using Athena and become what a practice should be.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena is User friendly and easy to use.

Cons: sometimes we face problems in reports but customer service helps out

Verdict: Excellent product

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: billing- no problem while submitting the claims, fast turnaround with money. I can always call and get help and support is extremely helpful and kind.

Cons: none

Verdict: This is our first EMR, so I do not have anything to compare it with. We're a happy office!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth EHR is very easy to use

Cons: facing some issues while doing the customization with the certain reports.

Verdict: Easy to teach new staff, easy to teach Physicians the support staff

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: As compared to our previous EMRs AthenaHealth Software is the best I have ever used. It is quite easy to use and there i a complete patient portal,

Cons: Nothing So Far.

Verdict: Save your time by choosing Athena.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Everything about Athena is a pro. we can depend on this software. It is very efficient and easy to use. I never had bad time experience when dealing with the customer service.

Cons: sometime you have to wait for the customer service when you need to be transferred but mostly there is no wait time.

Verdict: If you are considering Athena remember that the price may seem to be a lot, however when you add up the cost for out of pocket hardware, training, and the need to purchase upgrades with any other system those things are all included with Athena. It is just the % of your billing that you would have to pay to any company in addition to the additional costs that Athena does not have.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It makes our work quite easy for us. Patients really like the option to communicate with the staff members in the office time. It has taken away the work of the office for attaining Meaningful Use. Athena does your filing for you, or you can barcode documents and they automatically get filed correctly.

Cons: System takes much time to master. Billing and follow-up still needs to be done by office, even though the bills go out electronically by athena. Athena does not do very much to follow up on the problem bills, and will not contact patients, other than to send reminders of bills due.

Verdict: I have been with AthenaHealth for 5 years, and it has been significantly better than my previous system. Very robust system, but takes time to learn the functions. Transition to streamlined version was difficult at first, but actually does save time and makes sense, and is mirrors the actual patient encounter better.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth is really easy to use and the functionality is quite smooth. The customer service is very helpful.

Cons: They offer a "ideas" or suggestions page where we as users can vote on ideas which is great, but it seems like many of these ideas are ignored or not prioritized.

Verdict: Overall I'd strongly recommend Athena as a product. It's not perfect but it is still excellent.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to use once the patient is registered into the system. Some of the reports are too complicated for my needs but would be good for a larger practice.The customer support people are great when you are trying to learn the system. You are also assigned a contact person who follows up with you weekly or monthly depending on your needs. My person has been very helpful.The payments come in quickly and the money is directly deposited in your bank account -- this insures a more steady cash flow.

Cons: "I was told that there would be more customer support for unpaid claims collection -- when the insurance refuses payment. There has not been as much support as I hoped there would be.Since I have a small practice, there are more parts to the system than I need. I wish there was a way to turn off those functions. For example, clients pay me their co-pay directly, so I don't need the billing function. I can block it in the system, but the payments show up as unpaid balances and there is no way to erase those amounts. To be fair, this is also because I do not want to log in the system for each client and enter the co-pays at each visit -- so I am not really using the system as designed.The charge per month seems high to me -- you can not pay less than $ / month. I wish there were a pro-rated scale based on a number of payments -- a percentage of what I actually receive."

Verdict: Overall I really like this system. I am not a computer person and I do my own billing. I was able to teach myself how to use the system. It is a little complicated to enter all the patient information and confirm the insurance information. However, once the patient is in the system, I can do weeks billing for 40 patients in one hour. I appreciate that Athenahealth is a large and established company with a long record in the business and established protocols.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth submits for meaningful use,PQRS, MIOS etc. and makes sure that you are satisfying these measures.

Cons: The payer site team has some issues with pulling EOB's from certain payers and posting them with the payments.

Verdict: For the most part Athena has a great over all package deal.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth is so easy to use that it seems that it is designed for me. All the information is on my finger tips. Very helpful have Epocrates built into the Rx field.I've never had an issue with support not addressing my issue.

Cons: The system has been "out" only once in our experience - fortunately, Athena was very responsive and we were running again before we found pen/paper.

Verdict: Visit offices with Athena. Gather tips they have discovered before designing your templates, letters/notes/etc.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena is an easy and straight forward Software. I never looked back and I am happy to say that I recommend to many of my independent private practice colleagues.

Cons: the change from one system to another was troublesome. but that was awhile ago. I am sure this has enhanced.

Verdict: Recognize that the billing transiton will be painful at first but there is not a better clinical EMR for the independant practice.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This is one of the most easy to use EMR software.

Cons: nothing

Verdict: So far everything is good and i have not experienced any difficulty with the software yet.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is an EMR system to use, can communicate with patients on the portal but have not way of avoiding portal communication.

Cons: Lack of knowledge when you call for support at Athena. Many times I call for assistance and the have no answer and have to get back to you.Inefficient. They state you make more money with them since they have high rate of patient collection. However, we have more patients then ever before with outstanding bills and Athena fail to follow up on patients and these unpaid balances. There is no support for that. Once you sign up for Athena they drop your support and will switch you randomly to new managers to start all over since they cannot follow through. It takes weeks to have a support session with anyone that has some knowledge of the system. They have too many clients and not enough support. After a while, you become numb to it all and give up hope that it will be ever efficient and make practicing easier.

Verdict: Athena has been a real disappointment and hassle to deal with. I spend more time on Athena EMR then I do with patients. This was not the case with out other two EMR systems. We just wanted to combine billing and patient's notes in one system thus we switched to Athena.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Once you get used to it, it does move seamlessly for the most part.

Cons: Not pediatric friendly!

Verdict: it's good for other specialties but not for pediatricians

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of use.

Cons: It is time consuming.

Verdict: Athena is a very user friendly EMR system. Easy to navigate, schedule and input information. New update did make reviewing appointment histories more complicated.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Awesome customer service and ease of use

Cons: I don't think there is any.

Verdict: Awesome customer service and ease of use! Reports are easy to create and don't take forever generating!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very easy to navigate

Cons: Does not let you see the last patient chart that you were in

Verdict: I've used other emr's and find Athena the easiest user friendly of them all and would recommend it to everyone

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very easy to navigate

Cons: Does not let you see the last patient chart that you were in

Verdict: I've used other emr's and find Athena the easiest user friendly of them all and would recommend it to everyone

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very easy to navigate

Cons: Does not let you see the last patient chart that you were in

Verdict: I've used other emr's and find Athena the easiest user friendly of them all and would recommend it to everyone

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: we can access the software from anywhere

Cons: costly for small practices.

Verdict: Love that we can access from anywhere. Great features for billing & collections and even front desk.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is very easy to use but very detailed.

Cons: haven't found anything I dislike yet.

Verdict: Very easy and fast to learn. I love how you can customize your own notes makes it easy and very helpful to finish encounters faster. It gives you a summary of the past visits, also has flow sheets you can adjust. so much you can do with Athena.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very efficient.

Cons: too many clicks to look at past documents

Verdict: Athena for over 3 years before streamline and never thought about switching but now we are looking to switch

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena health is a great product and the customer service is excellent. Athena is easy to use. The billing product is also great.

Cons: Nothing.

Verdict: Athena has increased the productivity and i recommend it to others also.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It has made our jobs easier and is quite easy and efficient. This system facilitates everything for you so that we are aware of the errors prior to scheduling an appointment

Cons: None at the moment

Verdict: It is really a very efficient software.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We have few providers working on Athena. Most of them are doing keyboard input and the single is using with other ragon. As we comapred this softwares it rarely gets slow. Now after usong it from a ling time period I am feeling now my productivity has been improved.Especially the support is excellent.

Cons: Nothing

Verdict: I highly recommend it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth EMR is a quite productive software.

Cons: It has minimal problems as compared to other EMRs.

Verdict: Excellent product. Very productive system korma.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth EMR Software is fairly intuitive how the EMR flows and writing notes is relatively easy once you get through it. Pretty easy to use EHR for documenting patient encounters.

Cons: It is somewhat hard to get custom reports unless you pay for additional support.

Verdict: Overall a quality product that works well with our family medicine/urgent care office. I would recommend this products to others.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena Software has good customer service team - though sometimes cannot resolve issue right away, always courteous and willing to help

Cons: cumbersome with multiple back and forth to make changes specific to your practice needs. Their insurance AR may look good, but that's because if they cannot figure something out, they will send a statement to the patients so the AR for "self pay" is outrageous.

Verdict: please do your research and make sure you know what you are getting. I am sure for some, this works great, but if you have issues or quirky IPA, getting Athena to help to make your claims go through can be painful.Too many clicks on Athena PM system to get things done quickly. Better layout of the calendar for schedule would be nice.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Charting is easy.

Cons: Scheduling is very difficult. It is a hassle to schedule multiple appointments & making changes to them is even more of a problem.

Verdict: It is recommended for small to mid size groups.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Detailed

Cons: Not user friendly

Verdict: if you have a choice look for other softwares

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The sign in and sign out process is quite easy. Customer support is very helpful and are always ready to help.

Cons: To find the insurance provider is a bit difficult to find due to which the billing process is delayed. The billing statement are confusing to patients and sometimes hard to read

Verdict: Athena has been a great step into the EMR world for our facility. We have found that its functionality for our needs has been great.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athenahealth is easy to use .It has Easy charting and intake. Its easy to navigate and efficient for a specialty practice.

Cons: Doesn't show diagnosis codes. You have to navigate back to quick view to see patients address.

Verdict: Athena is a great EMR system.