Patient Portal Software is a dynamic and effective way to keep patient engagement levels desirable. But the question here is how do you engage and encourage your patient to use the patient portal platform?
How to Make your Patient Portal Engaging
Patient Portal Software can be a great tool to engage with your patients and also have the benefits of time savings when patients communicate via a secure two-way messaging module. The biggest challenge of any practice is to make the Patient Portal Software an operative line of communication between the patient and the provider. In this article, we will share with you the 5 best tricks to make your patient portal more engaging and bring out desirable results for your practice and patients.
- User Experience Comes First – If you need to encourage your patients to use the patient portal platform you need to be sure that it is intuitive and easy to use and any updates to the patients’ medical records should be updated quickly. The patient portal should offer exactly what it promises to its users, for example; lab results, care plan instructions, online booking, and prescriptions in a format that is easy to comprehend.
- Bulk Enrollment Method – Your practice can try a bulk enrollment method if you are having an issue in getting users to sign in. You can pull the email addresses for the patients who haven’t signed up in your patient portal and then upload them into the system.
- Promote the Usage of Patient Portal at every Patient Interaction – You can see every patient interaction as an opportunity to promote the usage of the patient portal. For example, if a patient calls to book an appointment the receptionist can explain to them the way to books appointments online through the portal. The receptionist can also highlight the benefits of online appointment scheduling to further encourage the patient to use the patient portal and educate some other ways of using the portal like quick online payment.
- Make the Portal Personal – Personalization is the key to make patients feel involved in their health care process. The practice can send personal messages to patients when they receive a new diagnosis. You can also send health articles and information which is customized to a particular patient’s health.
- Promote any Updates you make in the Portal – If your practice uses a patient portal platform it would need some updates and changes when it comes to features and functionalities. If you add a new feature such as appointment scheduling make sure you advertise the desired updates to the patients.
With a few efforts from your end, you can surely make your patient portal more effective and provide better service to the patients. An engaging patient portal will help to boost care quality, patient activation, and overall satisfaction.
Final Takeaway
Also, you have to be sure that your patient portal has advanced features and functionalities that are developed for patient engagement. You should look for patient portals that allow users to update their personal and insurance information in a breeze and act as a bridge of communication between the health care provider and the patient.
Resources
5 Tricks to Make Your Patient Portal More Engaging | MEDHOST. (2020). Retrieved 28 May 2020, from https://www.medhost.com/blog/five-tricks-to-make-your-patient-portal-more-engaging/
Gennusa, B. (2020). Learn to make your patient portal engaging. Retrieved 28 May 2020, from https://www.nextech.com/blog/learn-to-make-your-patient-portal-engaging
Iafolla, T. (2020). 10 Secrets to Get Patients Using Patient Portals. Retrieved 28 May 2020, from https://blog.evisit.com/10-secrets-to-engage-patients-with-patient-portals
