Telemedicine EMR & PM Software adaptation rates are continuing to rise with the inception of the COVID-19 pandemic. Both healthcare providers and patients see it as a perfect solution to extend care remotely. Patients are more likely to choose a clinician that offers diagnosis and treatment over virtual sessions.

There several telemedicine software vendors out in the market and they may urge you to buy their software solution. To make the most informed decision to grow your practice your telemedicine software platform should have the following 7 valuable features and tools that make it a robust solution and ensure that telemedicine is adapted successfully in your practice.

Key Features to Look for in Telemedicine EMR & PM Software

  1. HIPAA Compliance for security – To make sure the patient data is protected from technology breeches your telemedicine software system should meet all minimum standards of HIPAA Compliance. Many video conferencing options are available for healthcare providers to interact with patients such as Skype and FaceTime but these platforms don’t offer protection and encryption of data. Fortunately, many telemedicine software options are HIPAA Compliant for Meaningful use, all you have to do is double-check with the vendor regarding your security concerns.
  2. Remote connectivity options – This is the most vital functionality offered by any top-ranked telemedicine software. Patients can easily make appointments and interact with more than one provider in a day. A teleconference can also take place where multiple doctors can join to offer treatment plans by looking up case files and medical reports. This is especially beneficial for patients who live on the outskirts and have mobility issues. Also due to the pandemic more and more patients are receiving care via virtual sessions to reduce the spread of the virus.
  3. Real-time instant messaging – Instant messaging and chat platform in your telemedicine platform solution is a great way to quickly touch base with your healthcare provider regarding any recent incident or symptoms. Also, instant chat can be used by clinics to send appointment reminder messages to patients so they don’t miss their appointment and show up on time. The real-time messaging platform should be programmed with sophisticated encryption technology.
  4. Appointment scheduling – This functionality encourages patients to book online appointments by selecting the time slots that suites them. Once the appointment is confirmed Email or SMS is sent to the patient via the telemedicine software system. Appointments by priority can also be offered by the system based on the severity of the medical conditions of a patient.
  5. Seamless EHR software integrations – A telemedicine software solution that offers integration with your electronic health records software makes your staff members even more efficient and reduce any chances of errors. Patient data and information can be seamlessly shared between systems which automatically enhances care-coordination levels.
  6. E-prescribing (e-Rx) – The e-Prescribing tool in your telemedicine software allows clinicians to create and send electronic prescriptions to a patient’s preferred pharmacy.
  7. Virtual waiting room – The virtual waiting room is a customizable website that allows patients to wait before their virtual session with the provider begins. You can even add videos and photos for your patience while they wait to add a personalized touch,

Conclusion

Adding a telemedicine software solution is a smart and convenient way of engaging with more patients especially during the COVID-19 pandemic. Choosing a platform with these features is likely to keep your practice profitable and ensure that patients and staff members are satisfied. Make sure the software system you are going for is designed in a way that is easy to use and navigate, read authentic telemedicine software reviews to get a true picture user experience, also it’s a plus if the software vendor offers good and reliable customer support. Some good telemedicine EMR software vendors offer the best functionalities such as Epic, Cerner, Allscripts, AdvancedMD, and PrognoCIS.