Epic EMR software is one of the biggest EHR software solutions in the US. Epic is loved by customers because of the functionality, intuitiveness, and interoperability options offered. The software vendor has also been quick to roll out new updates during the COVID-19 pandemic to help clinicians and public health officials.
Epic software offers a strong patient experience
According to a KLAS report, the Epic virtual care solutions received the highest customer rating as the robust platform supports to enhance the overall patient experience. Patient usability has also improved because patients can now easily access the Epic Telehealth platform through a web browser rather than needing a particular app.
Numerous customers noted that software integration has benefits for them. Epic customers revealed that using a comprehensive and unified system allows patients to easily schedule appointments with their provider, view and update health records, and connect with their doctor via seamless telemedicine sessions over their smartphones. This empowers patients throughout their healthcare journey and leads to an increase in adoption rates.
Hospitals and healthcare organizations revealed that the higher adoption rates have enabled patients to receive prompt care.
Higher customer satisfaction rates with other EMR software vendors
Customers of athenahealth EMR software also reported high customer satisfaction when it comes to their robust virtual care platform. When asked, respondents revealed that they appreciate the strong integration between the clinical platform and the virtual care system right from the start of the pandemic. This has led healthcare providers to offer uninterrupted and high-quality care to patients despite the challenges posed by the COVID-19 pandemic. But, users require heavy bandwidth which has led to dissatisfaction as it has impacted the patient experience.
Elation Health users which are smaller ambulatory organizations are also content with the software vendor as the platform has helped to improve health outcome levels.
Users of health IT vendor Kareo which comprise small practices are also satisfied with the ease of use offered by the software system. This has boosted the patient experience.
Health IT vendors
Software vendors in the US are committed to offering the best services to their customers by making the system intuitive and including functionalities that help to streamline clinical, administrative, and financial workflows. Interoperability options are also one of the core services given to healthcare organizations so data can be exchanged seamlessly to support care coordination.
