The main goal of every medical practice is to provide extraordinary healthcare services to its patients and make lots of money on the way. Comprehensive patient experience can lead to satisfied patients, and satisfied patients lead to better brand image and more profits.
While Electronic Medical Records (EMR) Software helps medical practices increase their workflow efficiency
and smoothen the operations, it has also been proven to improve the patient experience and the quality of healthcare the patients receive from the clinic.
Here are a few aspects in which an Electronic Health Records (EMR) Software or Practice Management (PM) Solutions can help you improve the patient experience within your healthcare clinic.
1. Effective Communication via Patient Portal
An EMR Software allows two-way online communication between the patient and the provider through an integrated Patient Portal. The online portal allows both parties to send text messages, requests, and complaints regarding any aspect of the care or about the treatment procedure in specific. The lesser the communication gap gets, the more the patient feels involved in the process and hence gets an improved experience.
2. Hassle-free Patient Scheduling
With an effective EHR Software in place, Patient Scheduling gets easier and hassle-free. The appointment requests patients make are automatically checked, confirmed, and updated on an electronic calendar which is accessible by the staff as well as the physicians. Automated Appointment Reminders are also sent whenever the patient is scheduled to reduce the number of no-shows. Patients stay updated and constantly reminded and hence enjoy a better experience.
3. Remote Access to Information
Most of the modern healthcare practices use a Cloud-based EMR Software to manage all their activities. Cloud-Based software allows remote access to all the medical records via a Mobile Phone or any handheld device such as an iPad. This allows both the patients and their providers to access whatever information they require, from wherever they are located.
4. Electronic Prescriptions
Through the use of an EMR/EHR Software System, physicians can prescribe medicines to their patients via an e-Prescription (e-Rx) tool. This tool automatically generates prescriptions and sends them to the pharmacies specified by the patients themselves. Patients are saved from the hassle of manually going through the complete procedure and the experience they get improves.
5. Efficient Medical Billing
With lots of patients coming in and using different services within the clinic, it can get really difficult to keep track of all the services they avail and charge them accordingly. This gets easier when the EHR Solution provides integrated Medical Billing Services. A Medical Billing tool generated receipts automatically and processes online payments. This makes sure that the patients are not over or undercharged.
