Patient kiosks have become an important engagement tool to accelerate patient intake and enhance efficiencies. The digital healthcare platform is advancing and we see that patient kiosk are a powerful means to speed-up check-in processes and collections.

Why Patient Kiosks?

Many health care providers are realizing that embracing a patient kiosk is the next big thing to become more productive in a competitive market. Usually, these kiosks have an intuitive and user-friendly interface that allows patients to check-in faster without much hassle as they don’t have to wait before the appointment. Patient kiosks can effectively schedule payments and verify insurance eligibility in real-time which eliminates the need for uneasy payment conversations.

What more do they offer?

Top-rated patient kiosks may even offer to support translations for common languages like; French, Spanish, Arabic, Urdu, and Mandarin. The multilingual facility helps to enhance the patient experience. A web-based service may also provide pre-registration from the patient’s home, so all you need is internet access. This way the patient feels part in their healthcare process and promotes convenience for all ages of users.  Front office workflows improve with the use of patient kiosks.  The electronic check-in process tends to increase capacity as the check-in process takes less than three minutes encouraging more patients to schedule an appointment.

Prospects of the Patient Kiosk Facility

The patient kiosk solutions improve patient intake and moreover offers the functionality of voice recognition, protected patient identification and are handicap accessible. Patient kiosks can be the future of health care as they are highly flexible and easily manageable however we need to see both sides of the coin. Some patients may see technology as a barrier. Older patients may feel uncomfortable and have inhibitions using a kiosk and may prefer to fill out intake forms in writing or may require assistance in using it. The graph below highlights this fact.

Top 5 Patient Check-in Kiosk Software by EMRSystems

EMRSystems values its customers and has compiled a list of the 5 best and top-rated Patient Kiosk Software solutions for physician practices in 2020. The list is completely based on authentic customer reviews and ratings:

When selecting an Electronic Health Records (EHR) or Practice Management (PM) software based on its patient kiosk it is important to make a selection that is user-friendly, secure and offers features that will facilitate patient engagement.systems. Based on our conversations with the practitioners and medical officers, most of them find these features (besides a few) as redundant or irrelevant and often perceive them as a marketing gimmick. Our advice is to actually look at your clinical and administrative workflow to determine the aspects of the patient kiosk System you need and also consult your provider to ensure that the patient check-in kiosk Software you are choosing only provides relevant features and not more than what you need.

Resource:

Corporation, C. (2020). Hospital & Health Systems | Patient Intake Kiosk | Digital Check-In. Retrieved 27 March 2020, from https://www.clearwaveinc.com/patient-checkin-solutions/hospitals-health-systems/

Gaughran, K. (2020). Benefit or Barrier: Registration Kiosk and the Proper Patient Experience. Retrieved 27 March 2020, from https://patientexperience.com/benefits-barriers-registration-kiosk-proper-patient-experience/

Patient Check-in and Registration Kiosk | Patient Self-Service Kiosk. (2020). Retrieved 27 March 2020, from https://shamsgroup.com/healthcare-solutions/patient-engagement/patient-kiosk/#functionality

Patient check-in kiosks are the future, but not yet – Mobius MD. (2020). Retrieved 27 March 2020, from https://www.mobius.md/blog/2019/11/patient-check-in-kiosks-are-the-future-but-not-yet/