A 12-physician pediatric practice in Ohio, Anderson Hills Pediatrics was struggling with their current EHR Software system and had to deal with other software solutions for different workflows. The outdated software system was costly and required a dire update to a new and comprehensive cloud-based EMR Software system that can help take the practice out from the multiple platforms that lacked integration and interoperability.
Ohio Practice Implements athenaOne Software System
The practice’s main challenge was selecting an Electronic Medical Records (EMR) Software system that could handle all its needs. After much searching and getting recommendations from other practices, Anderson Hills Pediatrics tapped the athenaOne EHR Software system. The comprehensive and robust system from athenahealth software was a path breaker for the practice.
Improved Interoperability Options with athenaOne EMR Software
One of the major benefits of using athenaOne Software System was the platform’s interoperability options. This enabled the practice to seamlessly share patient health information with other departments leading to improved care collaboration and hence opening new avenues to offer high-quality patient care.
Receiving patient information from outside the practice has been facilitated by athenaOne EMR Software. Now the practice can quickly get access to a referral or a discharge summary, this helps providers to offer comprehensive and patient-centered care.
Excellent Customer Support by athenahealth
Electronic health records (EHR) Software systems are so vital to the healthcare sector, that customer service from EMR software providers is crucial. These systems play a major role in the patient care, record-keeping, and administrative duties of healthcare providers.
The software provider, athenahealth EMR System, provided quick and efficient customer service to guarantee that any problems or disturbances experienced by the practice were fixed right away, reducing downtime and possible hazards to patient care. In the healthcare setting, where patient information accessibility and accuracy are critical, athenahealth EMR Software’s prompt customer support helped with technical issues, offered advice on how to use the system, and made sure the EHR software complied with changing regulatory requirements.
In addition to improving the Ohio practice’s overall user experience, the strong customer service also promoted confidence and trust among medical professionals. They were no longer forced to worry excessively about the dependability of their athenaOne EHR system, allowing them to concentrate on providing high-quality patient care.
Positive Outcomes of Utilizing athenaOne Software
The following positive benefits were reaped by deploying the cloud-based solutions from the athenaOne EMR Software system:
- Clinical, administrative, and financial processes were customized and simplified.
- Productivity levels increased.
- Patient data was effectively and efficiently managed with a single software system.
- Patient visits amplified by 30%.
- No-show rates were reduced by 50%, improving the revenue stream.
- Accounts payable declined by 19 days.
