The future of Patient Portal software shines brightly. With improved interoperability, AI features, and increased mobile access, patients can reap meaningful benefits from it.

Patient Portal EMR Software Adoption Rates

Adoption rates have changed, highlighting the growing importance of patient portal software among American patients. According to the ONC, 65% of patients reported accessing medical records through the patient portal in 2024. Compared to only 25% in 2014.

The most prevalent activity done by patients via the portal is

• Viewing lab results (90%)
• Accessing clinical notes (80%)
• Communicating with providers (79%)
• Scheduling appointments (77%)

Improved mobile access is also propelling patient portal EMR software usage. Everyone these days has a smartphone. In 2024, 54% of patients who accessed their medical records used a patient portal app. This number was 38% in 2020. Mobile apps provide better connectivity and convenience and ensure usage of the app without being tied to a laptop or desktop.

Prominent Patient Portal Platforms in the USA

Prominent electronic medical records software vendors always offer a patient portal platform. Patient portal solutions are a great way of keeping patients involved throughout their healthcare journey.

Epic Systems’ MyChart patient portal software stands out for powerful functionality. Patients love the ease of use and the way the MyChart app empowers them. Via the MyChart app, patients can easily log in to access medical records, access results, message their provider on a HIPAA-compliant platform, and even share their records with other clinicians.

The patient portal EHR software platform by athenaOne EHR software supports patient engagement. Patients using athenaPatient can schedule appointments, message care teams around the clock, pay online bills, and view results.

As patient expectations are growing, patient portals are offering a more connected and personal experience. The future of patient portal EMR software will help patients understand what the information means so they can take the next steps to improve their health.

What is the Future of Patient Portal EMR Software?

The next generation of patient portal platforms will focus on helping patients comprehend their information rather than just displaying it.

We can see that AI is already entering patient portal systems. For example, in August 2026, Oracle Health software made its AI-powered patient portal EMR system available in the US. The AI integration in the portal helps patients understand medical jargon used in diagnoses, test results, and treatment options. Patients can also ask AI questions about information in their records, keeping any confusion at bay and providing them with an opportunity to feel involved.

Future patient portal platforms may also integrate data from wearable devices and remote patient monitoring tools. The portal will become a door that will provide recurring connection between patients and their care teams. This valuable connection can lead to personalized and holistic care.