Virtual Patient Experience | EMRSystems Blog https://emrsystems.net/blog EMRSystems The Complete Catalog for EMR/EHR Software Fri, 08 Nov 2024 11:46:17 +0000 en-US hourly 1 https://wordpress.org/?v=7.0.3 Before and After Image Tracking in Plastic Surgery EHR https://emrsystems.net/blog/before-and-after-image-tracking-in-plastic-surgery-ehr/?utm_source=rss&utm_medium=rss&utm_campaign=before-and-after-image-tracking-in-plastic-surgery-ehr https://emrsystems.net/blog/before-and-after-image-tracking-in-plastic-surgery-ehr/#respond Fri, 08 Nov 2024 11:46:17 +0000 https://www.emrsystems.net/blog/?p=7321 In plastic surgery, visual results are paramount. Whether for cosmetic enhancements or reconstructive procedures, tracking the progress of a patient’s transformation is essential for both surgeon and patient satisfaction. EHR systems tailored for plastic surgery practices provide tools for before-and-after image tracking, which allows surgeons to document, compare, and review visual progress. These systems enhance communication, improve procedural planning, and ensure that patient expectations are met. In a field where appearance is everything, the ability to efficiently manage and store images has become a critical component of the plastic surgery practice.

The Importance of Before-and-After Image Tracking in EHR Systems

Seamless Image Storage and Access

  • Plastic surgery EHR systems allow surgeons to store high-resolution images of patients before and after their procedures.
  • Images can be easily accessed during follow-up consultations, aiding in assessing the surgery’s success.
  • Centralized image storage ensures efficient management of visual records.

Visual Documentation for Procedure Planning

  • Before-and-after images can be compared side by side for analysis of surgical outcomes.
  • Visual documentation enables a detailed review of surgical techniques.
  • Facilitates planning for revision surgeries if necessary.

Patient Satisfaction and Communication

  • Image tracking helps manage patient expectations.
  • Surgeons can show patients their visual progress during post-op consultations, reinforcing positive outcomes.
  • Enhances patient satisfaction and builds trust and transparency between patient and surgeon.

Compliance with HIPAA and Other Regulations

  • Secure storage of patient images is prioritized to comply with HIPAA regulations.
  • Ensures patient privacy while allowing images to be shared when necessary for consultations or second opinions.

Efficient Sharing and Collaboration

  • Some plastic surgery EHR systems enable easy sharing of before-and-after images with other healthcare providers.
  • Especially beneficial in reconstructive surgery cases requiring multidisciplinary care.
  • Streamlined sharing improves collaboration and leads to better patient care.

Top 5 Plastic Surgery EHR Systems for Image Tracking

ModMed

Specializes in dermatology and plastic surgery, with advanced image management tools.

Nextech

A popular choice among plastic surgeons for its robust before-and-after image tracking capabilities.

Symplast

A mobile-friendly EHR with comprehensive tools for managing patient images and procedure details.

TouchMD

Known for its advanced image comparison features, ideal for plastic and cosmetic surgeons.

EMA by Modernizing Medicine

Offers extensive image tracking features specifically tailored for aesthetic practices.

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Telehealth Training Program for Nurses https://emrsystems.net/blog/telehealth-training-program-for-nurses/?utm_source=rss&utm_medium=rss&utm_campaign=telehealth-training-program-for-nurses https://emrsystems.net/blog/telehealth-training-program-for-nurses/#respond Thu, 01 Feb 2024 10:22:00 +0000 https://www.emrsystems.net/blog/?p=6577 Telemedicine EMR Software came to the forefront of care during the pandemic. The robust remote care solution helped to offer fast, convenient, and effective care to patients from the comfort of their homes. Hospitals and healthcare organizations are increasingly adopting telehealth software solutions to expand care options for their patients.

What is the Telehealth EMR Software Training Program?

To ensure that clinicians and nurses are comfortable using the Telemedicine EMR Software platform a new nurse training program has been initiated for nurses by OSF Healthcare and Illinois State University. The program ensures that nurses are confident and can use digital tools efficiently to offer remote care.

According to data from Epic Research, telemedicine visits are rising and play a vital role in all medical practices, especially mental healthcare.

Expanding Telemedicine Education with the Training Program

To bridge care gaps, Illinois State University is creating a telehealth software training program to allow for better, and more extensive virtual care sessions. Due to minimum resources and a lack of proper infrastructure, many residents in Illinois have barriers to care.

What will be covered in the Telemedicine EMR Software Training Program?

Through the training project nursing students will get a look into the Telemedicine EMR Software technology via web-based modules. The telehealth program will teach the following principles of virtual technology to students:

  • Telehealth Software Basics
  • Hands-on Experience with the technology
  • Effective Communication Skills during a Telehealth Session
  • Proper Documentation of telemedicine interactions
  • Telehealth Software Protocols
  • Security Awareness
  • Simulation and Role Playing for different patient situations

By including these components, the telehealth software training program for nurses can enable them to provide high-quality treatment via virtual care sessions and adhere to rules. When nurses are empowered they can utilize the telemedicine platform to their maximum benefit and in turn offer patient-centered care.

Meeting Healthcare Needs with Telehealth Software System

Telemedicine EMR Software helps to address healthcare needs by providing a scalable and accessible option for delivering medical services remotely. Telemedicine technologies enable healthcare providers to conduct virtual consultations, monitor patients, and deliver timely interventions without the limits of physical proximity.

Furthermore, telemedicine facilitates effective healthcare delivery, maximizes resource utilization, and lessens the workload for conventional healthcare facilities. In addition to making routine check-ups easier, telemedicine software allows for the management of chronic illnesses, maintaining continuity of care and promoting a more patient-centered and flexible healthcare system.

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Fast Healthcare Interoperability Resources (FHIR) https://emrsystems.net/blog/fast-healthcare-interoperability-resources-fhir/?utm_source=rss&utm_medium=rss&utm_campaign=fast-healthcare-interoperability-resources-fhir https://emrsystems.net/blog/fast-healthcare-interoperability-resources-fhir/#respond Mon, 08 Jan 2024 19:54:54 +0000 https://www.emrsystems.net/blog/?p=6501 With its standardized approach to data transmission and interoperability, Fast Healthcare Interoperability Resources (FHIR) is transforming the healthcare industry. This blog examines the main features of FHIR, as well as its advantages, difficulties in implementation, and revolutionary effects on the healthcare sector.

Understanding FHIR:

Definition:

FHIR is a standards framework developed by HL7 (Health Level Seven) for the exchange, integration, sharing, and retrieval of healthcare information electronically.

Modularity:

FHIR is built on a modular structure, using modern web standards like HTTP, RESTful APIs, and JSON. This modularity facilitates easy adoption and scalability.

Benefits of FHIR:

Interoperability:

Seamless Data Exchange:

FHIR enables seamless interoperability, allowing healthcare systems to exchange information efficiently. This is crucial for providing holistic patient care by accessing relevant data from diverse sources.

Standardization:

Consistent Data Representation:

FHIR standardizes the representation of healthcare data, ensuring consistency across different applications and systems. This standardization enhances data accuracy and reduces interpretation errors.

Easier Implementation:

RESTful APIs:

FHIR leverages RESTful APIs, which are widely adopted and easy to implement. This simplicity accelerates the integration of FHIR into existing healthcare systems, reducing implementation barriers.

Patient-Centric Approach:

Empowering Patients:

FHIR supports a patient-centric approach by allowing individuals to securely access and share their health data. This empowerment fosters patient engagement and supports collaborative decision-making.

Implementation Challenges:

Data Security and Privacy:

Securing Patient Information:

Implementing FHIR requires robust security measures to protect sensitive patient data. Compliance with healthcare data privacy regulations is essential to ensure patient confidentiality.

Legacy System Integration:

Overcoming Legacy Challenges:

Integrating FHIR with existing legacy systems can be complex. Healthcare organizations may need to invest in updates and modifications to ensure compatibility.

Standardization Adoption:

Variability in Adoption:

The healthcare industry faces variability in the adoption of FHIR standards. Achieving widespread acceptance requires collaborative efforts, education, and industry-wide commitment.

Transformative Impact on Healthcare:

Improved Care Coordination:

Enhanced Information Flow:

FHIR facilitates the seamless exchange of patient information among different healthcare entities. This improves care coordination, leading to more informed and timely decision-making.

Data Accessibility and Exchange:

Breaking Data Silos:

FHIR breaks down data silos by providing a common language for healthcare data. This enables healthcare providers to access a comprehensive view of patient information, irrespective of the originating system.

Innovative App Development:

Encouraging Third-Party Apps:

FHIR’s standardized APIs encourage the development of third-party applications. This fosters innovation in healthcare, allowing the creation of apps that enhance patient engagement, monitoring, and wellness management.

The Role of FHIR in Evolving Healthcare:

Continued Advancements:

As technology evolves, FHIR is expected to evolve with it. Future advancements may include enhancements in data security, expansion of standardization across healthcare domains, and increased support for emerging technologies.

Global Collaboration:

FHIR’s success hinges on global collaboration. The healthcare industry, technology developers, and regulatory bodies need to collaborate to overcome challenges, promote standardization, and ensure FHIR’s continued growth and relevance.

 A key factor advancing healthcare toward a connected, interoperable, and patient-centric future is the Fast Healthcare Interoperability Resources (FHIR). The healthcare sector is gradually embracing FHIR standards, which has great promise for better patient care, more efficient operations, and cutting-edge discoveries. Healthcare companies can unleash a future where data flows easily and nurture a new era of excellence in healthcare by adopting FHIR as a catalyst for change, navigating the complexity, and tackling problems.

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Hospice Care Through EMR Software https://emrsystems.net/blog/hospice-care-through-emr-software/?utm_source=rss&utm_medium=rss&utm_campaign=hospice-care-through-emr-software https://emrsystems.net/blog/hospice-care-through-emr-software/#respond Tue, 14 Nov 2023 14:33:11 +0000 https://www.emrsystems.net/blog/?p=6341 Hospice care is a compassionate and specialized approach to providing comfort and support to individuals facing life-limiting illnesses. EMR software hands hospice healthcare workers with the tools to facilitate more efficient and personalized patient experiences. the landscape of hospice care has undergone a significant transformation.

EMR Software Offers Comprehensive Patient Records and Streamlined Documentation

Electronic medical records (EMR) software enables the creation of comprehensive and centralized patient records in hospice care. This includes medical histories, treatment plans, medication records, and advance care directives. Not only are the records easily accessible they also make information gathering simple.

The streamlined documentation process not only reduces the risk of errors but also enables healthcare professionals to access critical information quickly. This is especially crucial in hospice care. Timely decision-making and accurate information are essential for providing the highest quality of care.

Enhanced Interoperability and Care Coordination

Interoperability is a key feature of modern EHR software that has profound implications for hospice care. These systems can seamlessly exchange information with other healthcare providers, facilitating improved care coordination. This is particularly important in hospice settings. Patients often receive care from a multidisciplinary team that may include physicians, nurses, social workers, and spiritual care providers.

Through enhanced interoperability, different healthcare entities involved in a patient’s hospice care can access and share real-time information. This ensures that everyone involved in the patient’s care is on the same page, leading to coordinated and holistic care.

EMR Software Helps Monitor Medication Management and Symptom Control

Managing medications and addressing symptoms effectively are critical components of hospice care. EMR software plays a pivotal role in ensuring accurate and up-to-date medication management for patients receiving end-of-life care. It provides a platform for healthcare providers to document medication regimens, monitor effectiveness, and make adjustments as needed.

Additionally, EHR software often includes decision-support tools that assist healthcare professionals in tailoring medication plans based on individual patient needs. This level of precision in medication management contributes to better symptom control, improving the overall quality of hospice patients.

 

 

Advanced Care Planning and Decision Support

EMR software facilitates advanced care planning by providing a platform for documenting and updating patient preferences and goals of care. This information is crucial in ensuring that the care provided aligns with the patient’s values and wishes.

Decision support tools embedded in EHR software assist healthcare providers and families in making informed decisions regarding the patient’s care. This includes guidance on treatment options, pain management strategies, and other aspects of end-of-life care. The result is a more patient-centered approach that respects the individual’s autonomy and dignity.

Remote Monitoring and EMR SoftwareTelehealth Capabilities

The integration of remote monitoring and telehealth features in EMR software has further expanded the reach of hospice care. Patients and their families can benefit from virtual visits, and regular check-ins with providers without the need for in-person appointments.

Remote monitoring tools connected to EHR software enable healthcare professionals to track vital signs, assess symptoms, and intervene promptly if necessary. This enhances the efficiency of hospice care delivery and provides a sense of comfort and security to patients where mobility may be a challenge.

Facilitating Communication and Family Involvement

Communication is a cornerstone of effective hospice care. EMR software plays a crucial role in facilitating communication among the care team, patients, and their families. Secure messaging platforms and shared calendars enable real-time collaboration, ensuring that everyone involved in patient care is informed and connected.

Moreover, EMR systems provide a platform for family members to actively participate in the care process. Access to the patient’s digital records allows families to stay informed about the care plan, receive updates on the patient’s condition, and actively engage in shared decision-making.

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The Benefits of Hybrid Care https://emrsystems.net/blog/the-benefits-of-hybrid-care/?utm_source=rss&utm_medium=rss&utm_campaign=the-benefits-of-hybrid-care https://emrsystems.net/blog/the-benefits-of-hybrid-care/#respond Mon, 17 Jul 2023 10:59:16 +0000 https://www.emrsystems.net/blog/?p=5810 Most of the hospitals in the United States have embraced the hybrid care model. The Hybrid healthcare model combines in-person and virtual care, ensuring that the best care is delivered to patients. Hybrid care aims to provide convenience, accessibility, and personalized care.

The COVID-19 Pandemic and Virtual Care

The global pandemic propelled telehealth visits; their adaptation rates had risen 78 times in two months from April 2020. Telemedicine and virtual care solutions were the best way to offer prompt and safe care to patients remotely. Technology can play a critical part in delivering safe and effective care to patients. However, it is important to note that remote care technology cannot completely replace in-person visits. Therefore, for optimal care, there needs to be a combination of both virtual care and face-to-face consultations depending upon a patient’s needs, preferences, and healthcare conditions.

5 Main Benefits of the Hybrid Care Model

Both patients and healthcare professionals can benefit from the hybrid care model in several ways. Here are a few benefits worth taking a read:

  1. Increased access to care: Hybrid care encourages the use of telemedicine sessions where possible. This helps to improve care access as patients can receive remote care despite their geographical location, and mobility issues.
  2. Convenience and flexibility: Virtual care appointments can be scheduled easily online. A person can select between visiting the clinic or booking virtual sessions based on preferences, and health conditions giving flexibility to patients.
  3. Enhanced patient engagement levels: Active patient participation is promoted in hybrid care. Patients may easily manage their health parameters, obtain instructional materials, and contact their healthcare providers thanks to remote monitoring, wearable devices, and internet resources. Individuals are more empowered to take charge of their health and make informed decisions about their well-being as a result of this greater participation.
  4. Cost savings: The care delivery model has the potential to save money for both patients and healthcare systems. When compared to in-person visits, virtual consultations frequently offer lower consultation fees, and patients save money on transportation, parking, and lost workdays. Furthermore, healthcare facilities can maximize their resources and lessen the load on physical infrastructure, resulting in cost savings.
  5. Reduced wait times: With Telemedicine EMR Software sessions, patients can easily avoid lengthy wait times in the hospital’s waiting room. This can greatly improve the patient experience.

The necessary workflows required to make hybrid care a success

A hospital must establish a comprehensive patient workflow that can seamlessly support both virtual and in-person consultations. These include:

  • Easy online appointment scheduling facility
  • Automated or digital patient registration and check-in process
  • Utilize the appointment reminder feature in the PM software to combat the issue of no-shows.
  • 2-way text messaging platform
  • Effective follow-up after appointments to receive patient feedback, and identify any issues immediately.

The Future of hybrid care

The hybrid care model has gained popularity in recent years, owing to technological improvements and rising demand for distant healthcare services. It seeks to bridge the gap between traditional healthcare delivery and the benefits of virtual care, thereby providing a more flexible and patient-centered approach to healthcare.

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Telehealth and Remote Patient Monitoring https://emrsystems.net/blog/telehealth-and-remote-patient-monitoring/?utm_source=rss&utm_medium=rss&utm_campaign=telehealth-and-remote-patient-monitoring https://emrsystems.net/blog/telehealth-and-remote-patient-monitoring/#respond Thu, 22 Jun 2023 18:59:11 +0000 https://www.emrsystems.net/blog/?p=5725 Significant changes to the healthcare sector have been brought about by the quick development of technology. One significant breakthrough is the introduction of telehealth and remote patient monitoring, which have completely changed how healthcare services are provided. Remote patient monitoring, sometimes known as telehealth, is the practice of providing medical care remotely via digital communication means, while telehealth refers to the typical healthcare settings.

The advantages and difficulties of telehealth and remote patient monitoring will be discussed in this blog.

Benefits of Telehealth and Remote Patient Monitoring

  • Increased Access to Healthcare
  • Enhanced Convenience and Efficiency
  • Cost Savings
  • Continuity of Care
  • Improved Patient Engagement and Satisfaction

Challenges of Telehealth and Remote Patient Monitoring

  • Technological Barriers
  • Data Security and Privacy Concerns
  • Limited Physical Examination
  • Unequal Access and Health Disparities
  • Regulatory and Reimbursement Policies

Benefits of Telehealth and Remote Patient Monitoring

Increased Access to Healthcare:

Telehealth makes it possible for people to easily obtain healthcare services, especially those who live in rural or under-served locations. Because they may interact with them through virtual consultations, patients no longer need to travel great distances to see a healthcare professional. By encouraging early action, this accessibility lowers the possibility of problems and enhances patient outcomes.

Enhanced Convenience and Efficiency:

Telehealth makes in-person visits unnecessary, saving patients significant time and energy. Through remote consultations, patients can receive medical advice and medications while relaxing in their own homes. Additionally, healthcare professionals can see more patients in less time, increasing their overall efficiency.

Cost Savings:

Both patients’ and providers’ healthcare expenditures can be greatly decreased with telehealth. Due to the absence of travel, parking, and waiting room costs, virtual consultations are frequently more economical than in-person ones. By regularly monitoring patients’ illnesses, remote patient monitoring can also reduce the need for emergency department visits and hospital re-admissions, saving the healthcare system money.

Continuity of Care:

Patients with chronic diseases can receive ongoing monitoring and follow-up care thanks to telehealth and remote patient monitoring. Health care providers may discover patterns, spot anomalies, and take immediate action when needed with the support of routine data collection and analysis. This proactive strategy improves disease management, decreases hospitalizations, and improves patient care.

Improved Patient Engagement and Satisfaction:

The use of telehealth technologies enables people to actively participate in their treatment. Patients may follow progress, manage prescriptions, and make educated decisions thanks to real-time access to their health data provided via remote monitoring devices and telemedicine platforms. Increasing patient satisfaction and treatment plan adherence are frequently results of this greater engagement.

Challenges of Telehealth and Remote Patient Monitoring

Technological Barriers:

Access to dependable internet connectivity and the necessary technological infrastructure are crucial for the widespread adoption of telehealth and remote patient monitoring. Implementing these solutions can be difficult in places with a lack of internet connectivity or obsolete technology. In addition, when adjusting to new technologies, there could be a learning curve for both patients and healthcare professionals.

Data Security and Privacy Concerns:

Sensitive patient data is transmitted via telecommunication networks and stored there. It is essential to guarantee the privacy and security of sensitive data. To protect patient information from unwanted access or breaches, healthcare companies must establish strong security measures, such as encrypted communication routes and secure storage systems.

Limited Physical Examination:

While telehealth has numerous advantages over in-person consultations, it also has certain drawbacks. Remote consultations might not allow for thorough physical tests, including palpation or auscultation, which in some circumstances can be essential for a precise diagnosis. Healthcare professionals need to carefully evaluate when a physical examination is required and choose the best course of action.

Unequal Access and Health Disparities:

Despite the possibility of greater accessibility, differences in internet access, digital literacy, and technological resources may prevent some communities from taking advantage of telehealth and remote patient monitoring. To close these inequalities and guarantee that everyone has fair access to healthcare services, efforts must be made.

Regulatory and Reimbursement Policies:

Appropriate legal frameworks and reimbursement regulations are necessary for the adoption of telehealth and remote patient monitoring. Healthcare professionals and organizations trying to incorporate these technologies into their practice frequently face difficulties due to the fact that these regulations change across different geographic areas and healthcare systems. To encourage widespread usage, it is necessary to have clear guidelines and suitable payment systems in place.

By expanding access, enhancing convenience, and improving patient outcomes, telehealth and remote patient monitoring have the potential to revolutionize the way healthcare is delivered. Although there are obstacles to overcome, these technologies offer a wide range of advantages. Healthcare systems can use telehealth and remote patient monitoring to provide effective, patient-centered care in the digital age by addressing the technological, privacy, and accessibility challenges.

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EMR Software and Value-Based Care https://emrsystems.net/blog/emr-software-and-value-based-care/?utm_source=rss&utm_medium=rss&utm_campaign=emr-software-and-value-based-care https://emrsystems.net/blog/emr-software-and-value-based-care/#respond Wed, 17 May 2023 12:02:55 +0000 https://www.emrsystems.net/blog/?p=5570 EHR Software technology plays a vital role to facilitate the shift towards value-based care from the traditional fee-for-service model. Value-based care is a healthcare delivery model that focuses to boost health outcome levels and reduce costs. The new model values patient satisfaction and workflow efficiency. Whereas, the fee-for-service model was paid based on the number of services executed by providers.

Incentive programs for value-based payment models

To develop membership in value-based care programs, the MACRA rule and Value Modifier Program have been established. Different incentive programs have assisted healthcare providers in seamlessly transitioning to value-based care models.

Such programs include the EMR/EHR Incentive Program. Over 90% of hospitals have certified EHR technology, as reported by the Office of the National Coordinator for Health Information Technology.

How can EMR software contribute to value-based care delivery?

The following are some ways that Electronic Medical Records (EMR) software supports value-based healthcare:

  1. Complete Patient Records: Electronic health records systems enable healthcare providers to maintain comprehensive and centralized patient records. This makes it possible to have extensive knowledge of a patient’s medical background, including diagnoses, treatments, allergies, and lab findings, and hence improve patient care.
  2. Care Coordination: Value-based care requires effective care coordination among various healthcare providers and organizations. EHR software facilitates the seamless sharing of patient health information across different care settings through interoperability options. The technology promotes efficient communication, reducing duplication of tests or procedures. Now all stakeholders involved have access to up-to-date patient data for informed decision-making.
  3. Data Analytics: Massive volumes of patient data are gathered by EMR systems, which can be used for population health management and data analytics. By identifying patterns clinicians can manage chronic conditions and overall improve the quality of patient care.
  4. Performance Tracking and Reporting: EHR software solutions assist providers in tracking and measuring their performance in comparison to quality measures and benchmarks. It allows for the recording of clinical results, adherence to best practices, and patient satisfaction ratings. This data is critical for reporting to payers and regulatory authorities, as well as identifying areas for improvement to meet value-based care criteria.
  5. Patient Engagement: Engaging and empowering patients in their care journey is essential for achieving positive outcomes. Electronic medical records software offers robust tools of patient portals or mobile applications enabling patients to take an active role in managing their health. This ultimately leads to better self-care and increased patient satisfaction scores.
  6. Telehealth Software Integration: Telemedicine and virtual care have grown in importance, particularly in the aftermath of the COVID-19 pandemic. Many EMR systems integrate with telehealth platforms, allowing for remote consultations, virtual visits, and remote patient monitoring. Telemedicine solutions improve access to care and reduce the expenses associated with in-person doctor appointments.

Moving ahead

The transition from a fee-for-service model to value-based care delivery has many financial challenges for the US economy. Fortunately, as new programs such as MACRA materialize healthcare organizations will more freely embrace technology solutions and tools such as EHR software. Value-based care has the potential to reduce healthcare costs and boost patient outcomes and experiences.

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Hospital launches Children’s Go Mobile App https://emrsystems.net/blog/hospital-launches-childrens-go-mobile-app/?utm_source=rss&utm_medium=rss&utm_campaign=hospital-launches-childrens-go-mobile-app https://emrsystems.net/blog/hospital-launches-childrens-go-mobile-app/#respond Tue, 14 Mar 2023 12:24:55 +0000 https://www.emrsystems.net/blog/?p=5410 Children’s Hospital and Medical Center in Omaha is the only hospital dedicated to pediatric care in Nebraska. In 2022, the hospital doubled its capacity by opening at Hubbard Center. This expansion has opened different care units such as intensive care, pediatric ICU, oncology, and cardiac care center. The new medical facility also offers other amenities including, a larger cafeteria, gift shop, a family waiting room, and extra space for visitor parking.

New challenges with expansion

The hospital’s expansion posed new challenges that needed to be dealt with effectively. One of the challenges was how to ensure families could find their way from one location to another on the campus. Also, children having chronic care conditions have needs that need to be catered outside of in-person visits.

The hospital also serves a wide geographic area, and it requires long travel hours for the patients to reach the facility.

Children’s Hospital and Medical Center required a way to engage with patients proactively through a virtual platform enabling them to get health answers without a delay.

Offering an integrated care experience with Children’s Go wayfinding Mobile App

A comprehensive digital front-door strategy was developed to provide an integrated care experience for patients. Earlier, patients had to log on to different apps to find the information they wanted. This was frustrating for many patients, as it was confusing and inconsistent.

The hospital designed the  Children’s GO wayfinding app and Children’s Connect app, the Children’s branding of MyChart Patient Portal EMR Software, unified in a single digital platform.

The robust mobile app helped to accelerate patient engagement and improve their virtual experience. Through the Children’s connect app parents can have secure access to after-visit summaries, view test results, message the care team, and schedule appointments.

The Children’s Go wayfinding app can let patients set up parking notifications, find food services on the site, and locate the best healthcare provider to meet their child’s needs.

Benefits of integrating digital apps

Integrating digital apps into a single platform has enabled the pediatric hospital to boost digital engagement with patients and their families. This has in turn increased patient satisfaction scores and decreased nonclinical demands on the hospital’s staff.

Digital offerings are a critical part of any healthcare organization to modify the patient experience. They provide a virtual doorway for patients to connect with the hospital and offer great convenience and empower them.

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