• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It offers a comprehensive set of features that cater to various specialties. The integration with labs and pharmacies is seamless. The patient portal enhances communication effectively.

Cons: The initial setup was somewhat time consuming.

Verdict: A robust EHR system that despite a steep learning curve proves to be invaluable in daily operations.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The interface is clean and straightforward. Scheduling and billing are integrated seamlessly. The ability to customize forms is beneficial.

Cons: Limited reporting functionalities hinder detailed analysis.

Verdict: An efficient EHR for daily tasks, but enhancements in reporting are needed.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I find ChARM EHR to be quite intuitive and easy to navigate. The customizable templates have streamlined my workflow significantly. Accessing patient records from any device is a huge plus.

Cons: Occasionally the system experiences minor lags during peak hours.

Verdict: Overall it has enhanced the efficiency of my practice. The benefits far outweigh the minor inconveniences.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Its telemedicine features have been invaluable. The patient portal is userfriendly and encourages patient engagement. Regular updates keep the system current.

Cons: Some advanced features require additional fees.

Verdict: A modern EHR with excellent telehealth capabilities though additional costs for certain features should be considered.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The affordability of ChARM EHR is commendable for small practices. The cloud-based system allows access from multiple devices. Customizable templates are a time-saver.

Cons: Customer support response times could be improved.

Verdict: A cost effective solution with room for improvement in support services.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The system has this great ability to customize exam forms and notes. Due to the cloud-based nature it provides easy accessibility too.

Cons: You are charged by each patient encounter. This can be bad if you have a high number of low-fee visits. Not happy about this.

Verdict: Overall a great program with many features.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The ease of accessing patient charts and being able to send messages directly to nurse and practitioners is great.

Cons: More detailed tabs are needed for family medicine practice.

Verdict: Our physicians are satisfied.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of use, multi-functionality, very affordable, great patient portal messaging. Everything is just great.

Cons: The e-prescription feature could be improved.

Verdict: Looking forward to the new updated version.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The system has many features that I have not seen being offered by other EHR software, like an open library shared amongst all users.

Cons: You have to pay extra for some features. Image notation is not multipurpose, the app cannot be used for comprehensive visits.

Verdict: Customer support should be a lot more efficient.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I love the fact that the templates are customizable. And even though the billing feature was not required in our practice, but it is great to have it included in the package.

Cons: Some fields can not be modified, like vaccines. Also, some information is hard to enter directly on an invoice.

Verdict: Overall good value. Recommendable.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Customer support is excellent. You can get a hold of someone to help by email, chat, or call back. Very knowledgeable folks. The software has amazing functionality.

Cons: Modifying templates is a bit complicated. And it takes long getting used to some of its features.

Verdict: The software is highly functional and customizable.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It has some great accessibility options as well as customizable features. Love the layout of dashboard.

Cons: The built-in templates are far from intuitive.

Verdict: It might only suit larger sized practices and not the small ones.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Our office has used Charm EHR for a couple years now. Out of all the other software we have used, this is the best.

Cons: When issues arise either for practitioners or patients, it is difficult to get the issue resolved with customer service. They should be more efficient.

Verdict: Other than the customer support the program is well organized.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to use. There are always new features getting added with every update. The integrated fax is one of our favorite.

Cons: There are no big cons. The only issue is the user interface. I hope they do something about it.

Verdict: The software works well for our small practice.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I love the fact that you can check your schedule on your IPhone/IPad or Android device.

Cons: Customer support! You will always be put on hold for way too long and once you actually talk to someone they are not helpful.

Verdict: A good software.