• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I have been using INSIGHT EMR for over a year now and it has significantly streamlined the operations of my clinic. The scheduling feature is intuitive and the documentation templates are customizable to fit our needs. This has allowed me to focus more on patient care rather than administrative tasks.

Cons: The initial setup was time-consuming and required dedicated training sessions. Additionally occasional system slowdowns during peak hours can be frustrating.

Verdict: Overall it has enhanced the efficiency of our practice despite minor setbacks. I would recommend it to fellow practitioners seeking an integrated solution.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Implementing this EMR has brought a noticeable improvement in our documentation accuracy and billing processes. The ability of the system to track insurance claims and reduce denials is commendable. Training new staff on the platform is relatively straightforward due to its user-friendly design.

Cons: The software occasionally experiences downtime which can be disruptive during busy clinic hours. Additionally some advanced features have a steep learning curve.

Verdict: It is a robust EMR system that despite minor technical issues has positively impacted the operations of our practice. Continuous updates and support enhancements would make it even better.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This EMR offers a comprehensive platform that integrates patient records billing and scheduling seamlessly. The user interface is straightforward,# making it easier for our staff to adapt quickly. The billing module has notably improved our revenue cycle management.

Cons: We have encountered occasional glitches that disrupt workflow and customer support response times can be inconsistent. Also the reporting features lack some customization options we desire.

Verdict: While there are areas for improvement the benefits provided by INSIGHT outweigh the drawbacks. It remains a valuable tool in our practice.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It has been instrumental in organizing our patient information and simplifying the billing process. The interface is clean and the scheduling system helps reduce no-shows with its reminder features.

Cons: The occasional lag and the complexity of certain modules can hinder productivity. Additionally the mobile version lacks some functionalities present in the desktop version.

Verdict: Despite some technical limitations it contributes positively to the efficiency of our practice. Addressing the performance issues would make it an exceptional tool.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Our clinic has benefited from the comprehensive features of INSIGHT particularly in managing patient records and streamlining billing. The integration capabilities of the system with other tools have also been advantageous.

Cons: We have faced challenges with the reporting functions finding them less flexible than needed. Customer service while generally helpful sometimes takes longer to resolve issues.

Verdict: It serves as a reliable foundation for our needs though enhancements in reporting and support responsiveness would elevate its value further.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The only thing I could ever wish for, is prescribing rights and abilities.

Cons: Also, we were assigned to someone to do our training but something happened with her and all of a sudden, we couldn't use the trainers.

Verdict: My software was no longer going to be supported and improved, so I had to seek something new Encounter Works EMR Software.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: INSIGHT EMR provides a solid platform for managing patient records and billing. The functions of reminders and alerts of this system help in maintaining compliance with treatment protocols.

Cons: We have experienced frequent glitches that require restarting the system which disrupts patient flow. Customer support often takes time to address these technical issues.

Verdict: While offers essential it features for practice management the recurring technical problems and support delays are significant drawbacks that need urgent attention.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of use multiple locations accept payments and billing integration Wiley treatment planners integration.

Cons: Also it puts the burden on the scheduler to choose the correct service vs the, Therapist that conducts the session.

Verdict: I also need to be able to print out a demographics sheet on a single client to an option.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I get stuck on the calendar page and haven't yet found the button to default to the normal home setting so I have the sidebar.

Cons: Buyer beware, make sure that you thoroughly demo the software and get everything in writing.

Verdict: To spend few minutes when they first arrive filling out paperwork.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We wish we wouldu2019ve known that going in and we would have had a lot more intelligent questions when we were going through it.

Cons: I've worked with other EHR's in the past and this one is not the worst, but the fees leave a bad taste.

Verdict: The Customer Service being accessible to all providers Interns and Residents alike is a huge plus so.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We loved the user interface and ability to set up locations, accept payments, billing interface.

Cons: The built-in SOAP Note is the only Note that will integrate with the client's treatment plan.

Verdict: The CPT code selection is made in the appointment screen and the therapist would have to go to another screen change the service code.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We were following the process and things didnu2019t seem to be working the same question and get the answer that makes sense to me and seems to work.

Cons: Also, there was no way to seemingly enter an Add-on CPT code to the primary service.

Verdict: Our Payers require that each Note is linked to a Treatment Goal.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It helps me keep my patient information organized and easy to find.

Cons: Everything works great except for the Customer Support.

Verdict: An overall great software.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This is important in health due to having to prove medical necessity for a mental health problem.

Cons: I found myself not being able to get back there today multiple times. Not as user friendly as I hoped.

Verdict: Awesome customer services!! I did the trail and asked for a few weeks extension they were very accommodating.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I have been using it since 2015 and it is user-friendly.

Cons: It felt tedious and painful. I'm glad that's over!

Verdict: Upon requesting to terminate the agreement, the rep conveniently forgot telling me that and went even further by stating that he would never have said that because it is not the way they do business.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like that I can send clients the documents and lots of detailed information ahead of time.

Cons: I'd also like the email to have a time that an email was sent. Extra fees for.

Verdict: Wish the Progress Note documentation has met our needs.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It wasn't until a few months later when we realized it made sense why we were doing it that way.

Cons: I liked the look, format, and ease of use of Insight by clinicient EMR Software. I do the practice management module.

Verdict: The purchasing process was easy but it was a lot of work to do the transition and get the clients into the system.