drchrono EMR (Electronic Medical Records) software is a reliable medical platform for practices around the world, offers contemporary technological solutions related to EHR (Electronic Health Records) software, Practice Management (PM) software, and Revenue Cycle Management (RCM) services to practices of all sizes.
drchrono EMR system offers cloud-based services for scheduling appointments, billing, and clinical documentation which drastically improves the quality of services provided by a healthcare practice. Catering to mobility and the need for timely availability of healthcare data, the company’s software solutions are compatible with multiple platforms such as smartphones and tablets.
drchrono Practice Management (PM) Software allows practices to streamline their workflow and increase administrative efficiency. Utilizing drchrono Practice Management software, practices can easily optimize their calendars and send appointment reminders to their patients. The program also allows verifying insurance eligibility to ensure timely payments.
drchrono EMR software is the first company to build an EMR app for iPad and iPhone. It remained the #1 EMR Software for four years in a row as per a survey conducted by Black Book Rankings. The company features software that is Meaningful Use Stage 1 and 2 compliant.
In a nutshell, drchrono cloud-based Electronic Medical Records (EMR) Software allows healthcare providers in utilizing modern technology for gaining efficiency in medical practices while reducing costs and increasing patient loyalty.
Overall
Ease of Use
Customer Support
Functionality
Pros: The mobility factor alone to avoid bulky laptops and computers is great.
Cons: Some of my patients reluctant to work with the billing service because they detect a language barrier.
Verdict: Overall good value for money.
Joshua, CLASS, INC
Dec, 2023
Overall
Ease of Use
Customer Support
Functionality
Pros: All in one Program!
Cons: I have had several ocassions where it was a challenge to get an individual on the phone due to the time zone change... They're based out of CA and I am in CT and I start early AM.
Verdict: Love it.
Alan, Heart To Heart Medical
Dec, 2023
Overall
Ease of Use
Customer Support
Functionality
Pros: Built in templates makes charting quick and easy.
Cons: Get someone on the phone for support issues but they do respond quickly in email
Verdict: I would recommend.
Henry, Heartstem, Inc.
Sep, 2023
Overall
Ease of Use
Customer Support
Functionality
Pros: The support staff is great and they always respond to the problems we have quickly.
Cons: I wish that with the reports being so customizable there was an option for Age.
Verdict: This EHR system is user friendly.
Winson, KC Medical, PC
Jul, 2023
Overall
Ease of Use
Customer Support
Functionality
Pros: Ease of use.
Cons: Customer Support needs more training, they don't know what you are asking
Kimberly, Stanford Physical Therapy
Jan, 2023
Overall
Ease of Use
Customer Support
Functionality
Pros: The doctor likes how notes look after they are complete and signed.
Cons: We had to build all our templates and that was stressful and long process.
Katie, Modern Foot & Ankle
Dec, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: It's great to have a cell phone app.
Cons: very disturbed by the Customer support the staff is so immature.
Verdict: They need trained staff.
Stacy, Northwest Indiana Chiropractic Health
Nov, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: I appreciate its iPad functionality and its overall capacity to mesh the daily documentation experience with the billing side essentially seamlessly.
Cons: Missing/imperfect features and details
Verdict: It has more features than most.
Tim, Nolan Sport & Family Chiropractic
Oct, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: I do wish the software came with a feature that could convert CPT to ICD 10 codes and perhaps vice versa.
Cons: The templates are also extremely useful and if you put time into developing them as you like, you will definitely reap the benefits.
Verdict: Give Dr. Chrono a try.
Amy, Dr. Amy Jacson & Associates
Sep, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: Good customer support, especially on the billing side.
Cons: Can't set tasks/reminders for a future date.
Verdict: Not as robust as EPIC, but much cheaper.
Doloris, Stephanides Plastic Surgery
Jun, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Good customer support, especially on the billing side.
Cons: Can't set tasks/reminders for a future date.
Verdict: Not as robust as EPIC, but much cheaper.
Doloris, Stephanides Plastic Surgery
Apr, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Patient scheduling is super easy.
Cons: I occasionally experience software glitches
Verdict: Overall, I'm very happy with the system.
Vivian, Eden Counselling Centers
Apr, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: The appointment recovery is very useful.
Cons: No customer support number.
Verdict: Without DrChrono patient checkout would take 10x longer!
Lester, North State Pain Management, Inc.
Apr, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: The Ipad apps for Dr Chrono seem to work pretty well.
Cons: The integrated point of sale system is not competitively priced and not very conducive to multiple visit care plans, so I had to outsource that portion of my business with a company called Fortis.
Verdict: overall it's good
Theresa, Lakeshore Chiropractic
Mar, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Built in templates makes charting quick and easy.
Cons: Get someone on the phone for support issues but they do respond quickly in email
Henry, Heartstem, Inc.
Mar, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Very Easy to understand.
Cons: Customer service is so difficult.
Veronica, Internal medicines
Feb, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Scheduling was never so easy as it is now.
Cons: Don't like not being able to call software help directly.
Verdict: Look at different price points and see what's the best fit for your office. Being that I am a specialty office (chiropractic) I don't use a lot of the features drchrono offers.
Emma, Medical Specialists of Knoxville
Jan, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: It is cloud based so I can access patient records and billing from anywhere in the world.
Cons: There have been a few minor flaws here and there but nothing to write home about.
Verdict: I would highly recommend it!!
Michael, Puerto Rico Movement Disorders Clinic
Jan, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: The simplicity has amazed me completely.
Cons: The only issue that i'm facing is that you cannot print anything using an iPad.
Verdict: Great EMR Software!
Lana, Elite Chiropractic
Dec, 2020
Overall
Ease of Use
Customer Support
Functionality
Pros: Since it is cloud-based, it can be accessed from anywhere.
Cons: It is not user friendly.
Verdict: I would rather not recommend.
Sadie, Illuminare Wellness
Dec, 2020
Overall
Ease of Use
Customer Support
Functionality
Pros: Easy to use has a ton of options to maximize/tailor the the tracking of the clients with easy options for alerts or patient issues
Cons: I don't like to many tabs to open.
Verdict: Give it a try!
Geeta, Chiropractic and Injury Clinic
Oct, 2020
Overall
Ease of Use
Customer Support
Functionality
Pros: It is most definitely is for the pros. It took me a lot of time to learn it properly.
Cons: I needed to be taught instead of being thrown into it, like figure it out.
Verdict: There are better alternates to this EMR
Preston, Roz Donovan Medical Services
Sep, 2020
Overall
Ease of Use
Customer Support
Functionality
Pros: With drchrono EHR Software, I can see 2X the number of patients than I could without it. Diagramming is quick, and visits are usually finished when the patient leaves.
Cons: They keep current payers at the month to month value when they began.
Verdict: By choosing drchrono EMR Software I saved up thousands in upfront EMR software expenses. The technical support is superb and responsive.
Norman, Atara Health Solutions, Ltd
May, 2020
Overall
Ease of Use
Customer Support
Functionality
Pros: Excellent software for a new dental rest medication organization. It was extremely simple to utilize and made it very convenient to charge claims, as per notes.
Cons: Nothing in particular but the software does require further development
Verdict: Great for our dental sleep medicine, the software has been extraordinary from the beginning.
Shelby, Koala Center for Sleep Disorders
Feb, 2020
Overall
Ease of Use
Customer Support
Functionality
Pros: DrChrono has a robust association layout and excellent data security measures
Cons: A large number of the authoritative highlights found in the bigger customer base frameworks are not found in this one. Plus the framework is structured around the doctor's work process and it is not as easy to use for office staff who are not associated with the clinical visit
Verdict: An electronic health records solution made for doctors but not for the staff
Ingrid, Anonima Strategical Center
Jan, 2020
Overall
Ease of Use
Customer Support
Functionality
Pros: DrChrono's EHR has been absolutely wonderful in resolving the insurance identification issues. There are several ways to easily access the required information from a patient's chart.
Cons: The navigation and saving or updating of patient information needs to be more smooth
Verdict: I found it very comprehensive.
Kathleen, Grabo Surgical Care Center
Dec, 2019
Overall
Ease of Use
Customer Support
Functionality
Pros: organized outlines without paper.
Cons: Can interface with a few gadgets, simple to move through the program, the clinical records are remembered with significant use and staying up with the latest with needs.
Verdict: I wish it could connect data with my lab, as organized information to be considered significant use without including costly programming.
elizabeth, Edward l. Riceberg
Aug, 2019
Overall
Ease of Use
Customer Support
Functionality
Pros: Excellent option for small independent practices that need to keep their overhead as low as possible and had the same features as other EHRs that had a monthly fee. Great scheduler.
Cons: Customer support and tech support can be made better.
Verdict: Extremely user friendly and easy
Barbara, Dermatology Center
May, 2019
Overall
Ease of Use
Customer Support
Functionality
Pros: I suppose that the emr works well with getting data and it can make it easier to see more about your patient at once.
Cons: The client care is broken, to the point that on the off chance when you need to report something, they take you to a discussion where your post will never be pursued by the engineers.
Verdict: Not really good at producing reports. The interface isnt that well organised and the client care is poor.
Mickey, NWSA
May, 2019
Overall
Ease of Use
Customer Support
Functionality
Pros: This is a wonderful system and I love it. Writing notes is very easy. Extremely easy to use.
Cons: Limited printing options. Customer service needs a little improvement.
Verdict: DrChrono is a great emr software. You cant really go wrong with it.
William, Vision Center
May, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: I love the fact that it is cloud based. Once you learn how to use it, it becomes really user friendly.
Cons: Training tutorials and videos are not that effective. They need to be improved.
Verdict: Training process should be made easy and effective
Cheri, All about health
Apr, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: The software is extremely easy to understand and use. It completely changed the whole work flow of our office.
Cons: It is frustrating to see multiple tabs for the same patient.
Verdict: It is great software overall for physician practices.
Hana, Hunter Vision
Apr, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: The price is reasonable and the way to make appointments is nice.
Cons: You always have to email tech support for any issue and you can not leave a note in patient's chart.
Verdict: Tech support needs improvement
Kristina, PHWC
Apr, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: The price is very reasonable with lots of useful features. The customer service is very efficient.
Cons: It gets a little complicated to understand the layout sometimes, and has too many clicks which wastes a lot time.
Verdict: Great system but needs improvement.
Hong, Shen Medical
Apr, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: Easily accessible through apps on the smart phones.
Cons: The system is very complicated, disorganized and difficult to understand.
Verdict: Not user friendly
Erica, Forman Dermatology
Apr, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: The reminders feature is very good. The software is very functional with great training.
Cons: The system setup is tad messy.
Verdict: Very excited to use this amazing system.
Carri, Vital Profits
Apr, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: Multi functional, easy to navigate and use.
Cons: Need to make the software up to date, and customer support needs improvement.
Verdict: There is always room for improvement.
Caryn, NBD
Mar, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: The best thing about the software is its very easy electronic billing and prescribing. Patients' statements are also automated.
Cons: More templates should be added for psychiatric practices.
Verdict: Cost effective product
Edie, MN ARNP
Mar, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: The product made our work easy and fluent and changed our office environment.
Cons: too many clicks and tabs become frustrating at times.
Verdict: Great software
Hanna, Hunter Vision
Mar, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: The best thing about the product is that it is cloud based. The system is easy to learn and user friendly.
Cons: The tutorials for learning are not that helpful.
Verdict: A decent software
Cheri, All about health
Mar, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: The system is great simple and easy to use.The support service is very efficient.
Cons: Payment method needs improvement.
Verdict: Best system in the market
Betty, Functional Endocrinology
Mar, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: It is great system for a startup company and is very user friendly.
Cons: The software is a bit basic and not that advanced.
Verdict: Great product for startup
Shelby, Center for sleep Disorders
Mar, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: It has great features for medical billing and electronic rx is a great feature.
Cons: The customer service is a bit slow and sometimes we don't even get answers to simple questions.
Verdict: Great product with great features.
Rosemary, ISK INSTITUTE
Mar, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: The system is easy to use and multi functional.
Cons: The customer service needs improvement and it would be nicer if the layout is made up to date.
Verdict: All in one program encompassing all
Caryn, NBD
Mar, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: Easily customizeble and can be used at multiple locations at a time.
Cons: Lags sometimes while loading and too many buttons slow down the work.
Verdict: User friendly and easy to use
Robert, Legacy Medical Centres
Mar, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: The best thing about the system is its electronic billing and electronic prescribing. Plus the patient statements are automatically created.
Cons: psychiatric practice needs more templates. The system lacks the feature to answer the questions right away.
Verdict: Reasonable price and cost effective
Edie, MN ARNP
Mar, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: Very easy to use, works well on iPads, can facilitate use of multiple types of providers (MD, PT, OT, massage therapy, dietitian, etc.)
Cons: Unable to track visit counts, authorization numbers, difficulty with appointment scheduling. SEVERAL times the system has sent out incorrect appointment reminders due to the time zone being incorrect. Despite contacting customer support repeatedly, this took several weeks to change and has still happened several times. We have noticed several glitches in the system that I am unsure why they are not corrected for.
Trent, Odom Health and Wellness
Feb, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: Tablet-based / Cloud-based interface is very flexible for working at multiple locations, doing work from home, etc.
Cons: When first presented, it appears extremely customizable, but the initial appearance was deceiving. In fact, the interface is highly restrictive and makes notes flow quite poorly. Customer service has been dismal on the whole: response times are extremely poor, and most of the time the answer I received to my questions was "Oh, sorry, no, you can't do that in our system, but here's a multi-step workaround that will have you tearing your hair out every time you have to take this incredibly roundabout path to get from a very logical point A to another very logical point B. Feel free to spend more of your valuable time making feature recommendations to us for future iterations."
David, Weingarten Institute for Neuroscience
Feb, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: Scheduling is straightforward. Free draw , insurance payments / EOBs easy to work with. Easy formatting of soap notes.
Cons: System is more designed for large hospitals. Not Chiropractic friendly. No ability to print statements or super bills per date range.
Jay, R & R Family Chiropractic
Feb, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: Can use Drchrono on desktop as well as iPads when seeing our patients in the patients rooms or out of town. Dr. Chrono system links up to Quest diagnostics so we can order labs through our computer and get results sent to us quickly through our messaging system.
Cons: Customer service is a con not because it is bad but because it is based online you must send a ticket or wait to speak to someone on the phone. I do not know if there is an alternative to this though.
Whitney, Kansas Cardiology Consultants
Feb, 2018
Overall
Ease of Use
Customer Support
Functionality
Pros: I like this system because it has everything i need to do my practice.
Cons: A minor thing i suggest is that not to create a double entry of medication if renewed.
Verdict: Love the system, very effective and user friendly.
Shirley, Tampa Chiropractic
Dec, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Just a mainstream system, nothing extra or special about it.
Cons: The insurances of the patients' don't match up since demographics were switched over.
Verdict: Easy to use and user friendly
Britney, Panama Health Services
Dec, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Love the fact that i can i use it both on my iphone and ipad.
Cons: I would like to see a spanish version of the system too.
Verdict: Great EMR, efficient and user friendly.
Linda, Clu00ednica San Felipe
Dec, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: The interface is extremely user friendly.
Cons: The thing that bothers me is that 2 people cannot be in the same account.
Verdict: Software is great for chiropractic practices.
Aubrie, San Mateo Podiatry Group
Dec, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Love the way they keep updating their system.
Cons: It shows too many glitches sometimes which intervenes in the fluency of the work.
Verdict: User friendly and cost effective.
Navid, Aesthetic and Plastic Surgery PA
Dec, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Great customer service very efficient.
Cons: I have no issues with it.
Verdict: Very simple and user friendly.
Marian, McCrackan, DC, CMT
Dec, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Very easy for the patients to check themselves in through the system.
Cons: I had to abandon it after being neglected any sort of help for a long time.
Verdict: Those familiar the OS might find the system more useful.
Michael, Aesthetic and Plastic Surgery PA
Dec, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: It provides live eligibility check which is great.
Cons: It took me a lot of time to learn and use the system properly.
Verdict: The tech support helps you out a lot.
Morgan, Backcare Clinic & Chiropractic Centre
Dec, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: The billing process is very easy and simple.
Cons: None, i love the system.
Verdict: Simple, efficient and user freindly.
John, Castle Rock Family AcupunctureDec
Dec, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Best part about the system is that its completely cloud bases and needs no servers.
Cons: The learning curve is mainstream and can be made better.
Verdict: Good system and user friendly
Frank, Werner Chiropractic, PC
Dec, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Great EMR super user friendly and can be used for any level of practice.
Cons: Updates should be done on weekends.
Verdict: Overall a great software
Greg, Total Men's Primary Care
Dec, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Makes billing less complicated.
Cons: Less appealing to Android users.
Verdict: A must have!
Jenna, GMC Health Group
Nov, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Lab integration and insurance eligibility checker included in the higher premium plans.
Cons: Template customization takes a while.
Verdict: If your cases can vary widely or you see a lot of new patients, the template format may be too restrictive.
Anne, Modern Urgent Care
Jul, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: The customer support team has been great!
Cons: Can't change or start at Document page
Verdict: Drchrono EHR is easy with lots of features and great customer service.
Colette, Pain and Spine Center, LLC
Jul, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: I chose this software for many of the admin tools i was looking for.
Cons: The base forms are not really for chiros and they then rely on the library other users have submitted forms to.
Verdict: Only software I found that fit my needs here.
Morris, Downtown chiropractic clinic
Jul, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: I like the simplicity of being able to do SOAP notes, billing, and scheduling all in one software.
Cons: They should also have an android version of the app. I had to switch to iPhone.
Verdict: Overall great product.
Usha, Vital orthopedic and spine
Jul, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: The software allow you to create templates however you like.
Cons: It can be a little slow to generate a full note.
Verdict: Overall it is the best EMR that I've used.
Nathan, Elite Chiropractic
Jul, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Very straight forward and logically laid out.
Cons: NONE
Verdict: Overall wonderful product it's always evolving and improving. Love the iPhone improvements very convenient to eprescribe and look up info on patients on the go. Would highly recommend!
Gabriel, Iowa Sports Therapy
Jun, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: I appreciate its iPad functionality and its overall capacity to mesh the daily documentation experience with the billing side essentially seamlessly.
Cons: Missing/imperfect features and details
Verdict: It has more features than most.
Tim, Nolan Sport & Family Chiropractic
Jun, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Nice Interface!
Cons: I would like to have more options to customize the end format of my note
Verdict: I have not used other EHR so I cannot compare but this Drchrono works very well
Enrique, Loup Basin Public Health Department
Jun, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Simple, Easy to pick.
Cons: Lack of flexibility with automation in on boarding patients
Brian, Teri Engelberg, MD
Jun, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: I am very happy with my decision to use Drchrono.
Cons: Not being able to send an appointment confirmation at the time an appointment is made.
Clay, Advanced Interventions/Vascare
Jun, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Everything!
Cons: I'm having difficulty syncing them to my Box account as instructed.
Verdict: I think drchrono is hard to beat.
Sabrina, Mobility Medicine
Jun, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Nice Interface! Very customizable, simplifies record keeping
Cons: As with all software, there are a few minor things I would do differently.
Jenny, Mountainview Hospital Neurology
Jun, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: It is quite intuitive and easy to learn, it adapts itself to your workflow
Cons: Ideal for USA/English speaking countries.
Jammie, Rising Wellness
Jun, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: The staff at Dr. Chrono have been be friendly and very supportative.
Cons: Sometimes it jumps around and we cannot grab the location that we need.
Verdict: I don't have any opinions right now. May be after using it for couple of more months.
Dominic, Samina WASI M.D., PC
Jun, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: I like that the templates are fully customizable and you are able to do your own modifications.
Cons: There does not seem to be a definitive home page, and if there is it is not very clear.
Vivian, New Way Rehabilitation Institute
Jun, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Loved the Simplicity.
Cons: I hate that the printer doesn't works with the iPad.
Debbie, CLASS, INC
Jun, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Portability, ERA billing functionality, customer service, organic iPAD apps, easy to navigate, iPhone scheduling,
Cons: Have been told the price may go up in future years, clinical notes can be better, sales tax feature needs improvement, patient statement function needs improvement
Verdict: It's been a great experience.
Marianne, Face, Form & Function
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: The EHR system is really great and super easy to navigate. It is very self explanatory and comes with multiple windows to get to the same place.
Cons: The buttons seem to be isolated to one point.
Karen, Brandywine Family Medicine
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: I love the text reminders, patient flag feature, ease of uploading files to a patients chart and faxing documents.
Cons: I really have no complaints about this EHR.
Verdict: I've tried many EHR's and Dr. Chrono is the best of the best!
Brian, DaVinciMedEsthetic
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Online scheduling and patient communication is a wonderful feature.
Cons: wish we could eliminate the insurance fields as there is just way too much information that we will never use
Davion, MegMed Health
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Simple platform does not require extensive training for new users.
Cons: There is no calculating of scores (such as PHQ9 or other screening tests). You must manually calculate and enter scores.
Verdict: If a bug in the software is detected, it can be a nightmare to get through to the right person to actually correct the problem.
Heather, Neurospine LLC
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: iOS friendly. you can use it wherever you want.
Cons: Price is higher than others
Verdict: We can't comment on the EHR, we've mostly used the billing service.
Matt, Benchmark Psychiatric Services, Ltd.
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: great customer service!
Cons: Not a place for call tracking on the desktop like the one in the app.
Verdict: It is difficult to understand at first, but once you have learned it, it becomes a lot easy.
Heather, Gallian Medical Group
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Comprehensive features, customization, easy to use billing
Cons: Servers are sometimes slow.
Verdict: We've been using the system, including the billing software, since March 2016 and continue to be pleased. There are a few quirks and frustrations. For example it's not set up perfectly well to pass tasks back and forth between office assistants who may not be in the office every day.
Lesa, Avalon Medical Spa
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Constantly updating.
Cons: Please integrate custom column headers like a spread sheet.
Olenna, Muller Chiropractic LLC
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Scheduling and insurance billing.
Cons: There were some dental features their software didn't have at first that was really needed by my practice
Verdict: I strongly advice all of my dental colleagues to try out their service and forget about going with one of the so-called big guys.
shawn, Werner Chiropractic
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Love that it auto saves in case you have to leave something undone, it is still there.
Cons: I hate that the screen jumps back and forth from exam rooms.
Verdict: Well done DrChrono team
Gusto, Hunter Vision
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: EVERYTHING!
Cons: simplified navigation to patient ledgers would help workflow
Verdict: We are big fans of drchrono EHR and the whole drchrono team!
Ingrid, Muve Health
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: its looks pretty, has pretty coloring, iPad application not too bad. Cheap.
Cons: Their online support is A JOKE. They cannot help you 50% of the time from the start.
Verdict: Donu2019t buy it. Itu2019s pathetic
Audrey, ECPS
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: The best thing about drchrono is its compatibility with iOS.
Cons: the note builder is too difficult to understand.
Kathrine, Lakeshore Chiropractic
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros:
Cons:
Anonymous,
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: I LIKE THE FORMAT.
Cons: I DON'T LIKE HAVING TO SWITCH BETWEEN THE DOCTOR AND THE NP. WOULD LIKE A BETTER WAY TO DO SO.
Hanna, NWI Chiropractic
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Loved the Billing!
Cons: The con is that the "check in" is not really suited to repeat office visits in a chiro office but more suited as an initial visit on boarding.
Verdict: I've been very lucky to use drchrono since the beginning of my practice and since drchrono first began, they have made the whole paper process online.
Lara, NY Rehabilitation Institute
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Nothing
Cons: The reporting function is inoperable. It crashes if the report is too big.
Verdict: switching to eClinical works.
Peter, Integrative physical medicine
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Constantly updating.
Cons: Please integrate custom column headers like a spread sheet.
Olenna, Muller Chiropractic LLC
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Dr Chrono is a full featured EHR with available practice management tools.
Cons: The speech to text feature is useless.
Verdict: Try It.!
William, OrthoCare Surgical
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: I like how the iPhone app has a schedule for the day and it is super-easy to take pictures of insurance cards and pictures of the patient or their problems.
Cons: Sometimes you just have to delete everything and start all over if you come across a billing glitch.
Vania, MN Personalized Medicine
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Love the UI and easy to use iPad app.
Cons: Wish they had more native English speakers on their support staff.
Verdict: Awesome EMR
Danny, North Idaho Orthopedics
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: The most handy and customizable EMR so far.
Cons: It would be really nice if they had cash option as well because we are only cash dealing practice.
Leonardo, Counseling center
May, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Ability to customize templates and iOS compatibility.
Cons: Learning Curve, Creating own templates
Verdict: Ideal for Chiropractic Practices.
Howard, INTEGRAL WISDOM HEALING ARTS
Apr, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: They have an app that you can write notes and dictate on.
Cons: Customer Support is just pathetic!!!
Verdict: I would never recommend it to anyone.
Agnus, Ankle & Foot Specialty Clinics, LLC
Apr, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: The practice management side - scheduling in particular - is well throughout.
Cons: Fancy on the surface, but a hellish ordeal once you actually start using it.
Verdict: I would not recommend this to anyone.
Ben, Alliance Integrative Medicine
Apr, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: I have been searching for a mobile solution and there is nothing like it.
Cons: Nothing so far!
Carlos, Well Within Chiropractic
Mar, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Nothing at all.
Cons: The whole platform constantly crashes without any warning and they leave you stranded without prior notice.
Verdict: Switching to another EMR.
George, Bredy Physical Therapy and Sports Rehab, LLC
Mar, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: Customization and iPad feature.
Cons: Server goes down sometimes.
Verdict: Very easy to customize and use. Highly recommended
Sabrina, Five Phases Acupuncture PC
Mar, 2017
Overall
Ease of Use
Customer Support
Functionality
Pros: The best features of this software, according to me, include scheduling patients, billing services and monitoring patient flow. I also live the live claims feed feature as it makes it very easy for you to monitor your collections.
Cons: It took me a bit of time to become comfortable with DrChrono after using my previous software for 2 years. Maybe I should have called their help staff, but I am really not that sort of person. Figuring things on my own helps me to remember them better.
Verdict: In my opinion, it is an excellent product but it may become expensive to practices on a budget.
Stephanie, Chiropractic office
Dec, 2016
Overall
Ease of Use
Customer Support
Functionality
Pros: It is very customizable and you can simply tailor it to your needs anytime you like. It is easy to use, keeps patients engaged and works best with Apple products.
Cons: It can get a bit slow and you may experience glitches.
Verdict: My opinion about this product is that it is quite customizable which makes it excellent for nearly everyone. If you are planning to buy it, I would tell you pay particular attention to their demo team and take time to customize your templates.
Anne, Modern Urgent Care
Dec, 2016
Overall
Ease of Use
Customer Support
Functionality
Pros: I think the software was customized for our practice workflow before we even get it installed. Everything we needed was in it, just waiting to be utilized. The best thing about them is their customer service. You will always find someone to talk to and help you out. They always return your phone calls.
Cons: I had one trouble with the software and that was when I used it on out iPad, the interface was somewhat different with different options compared to what I see while running it on my laptop.
Verdict: It's been a few months since we have been using this software. At first we had some trouble finding certain things, but one call with the customer support rep and all was sorted. They are very helpful and the software simply had everything you need. DrChrono is a good company, I totally recommend them.
Jessica, Rehabilitation Institute
Dec, 2016
Overall
Ease of Use
Customer Support
Functionality
Pros: Their billing service is awesome and the software itself is amazing. Never used a better software and I think I never will because I am not going anywhere from DrChrono.
Cons: Nothing. Absolutely nothing.
Verdict: I've been using DrChrono since they first began and truly made the whole paper process online. Being a old customer, I havenu2019t ever witnessed them failing me ever. If you are thinking of going for them, stopping thinking and just get DrChrono. I have compared their service with other companies and they are nowhere near DrChrono.
Tae, Five Phases Acupuncture PC
Dec, 2016
Overall
Ease of Use
Customer Support
Functionality
Pros: I think the software was customized for our practice workflow before we even get it installed. Everything we needed was in it, just waiting to be utilized. The best thing about them is their customer service. You will always find someone to talk to and help you out. They always return your phone calls.
Cons: I had one trouble with the software and that was when I used it on our iPad, the interface was somewhat different with different options compared to what I see while running it on my laptop.
Verdict: It's been a few months since we have been using this software. At first we had some trouble finding certain things, but one call with the customer support rep and all was sorted. They are very helpful and the software simply had everything you need. DrChrono is a good company, I totally recommend them.
Jessica, Rehabilitation Institute
Nov, 2016
Overall
Ease of Use
Customer Support
Functionality
Pros: Their billing service is awesome and the software itself is amazing. Never used a better software and I think I never will because I am not going anywhere from DrChrono.
Cons: Nothing. Absolutely nothing.
Verdict: I've been using DrChrono since they first began and truly made the whole paper process online. Being a old customer, I havenu2019t ever witnessed them failing me ever. If you are thinking of going for them, stopping thinking and just get DrChrono. I have compared their service with other companies and they are nowhere near DrChrono.
Tae, Five Phases Acupuncture PC
Nov, 2016
Overall
Ease of Use
Customer Support
Functionality
Pros: Responsive interface, easy to use & learn. Great customer support.
Cons: Patient statements don’t have enough details.
Verdict: Get a cloud based software. Make sure it works best with the browser of your choice.
April, NewView Oklahoma
Sep, 2016
Overall
Ease of Use
Customer Support
Functionality
Pros: Responsive interface, easy to use & learn. Great customer support.
Cons: Patient statements do not have enough details. There are so many details that need to be there.
Verdict: Get a cloud based software. Make sure it works best with the browser of your choice.
April, NewView Oklahoma
Sep, 2016
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