• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This software has made documentation much easier for me and my staff. The patient records are well organized and easy to retrieve. I like the templates because they save time and help with accuracy.

Cons: The system runs a bit slow at times which can be frustrating. Customer support is not always responsive when I need help.

Verdict: Overall it is a decent EHR that helps with managing patient records but there are some performance issues that need improvement.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I find it helpful for keeping patient records in order. The ability to customize templates is useful and helps with efficiency. I appreciate the integration with lab results which saves time.

Cons: There are frequent glitches that slow down my workflow. Sometimes the system crashes during peak hours.

Verdict: A good EHR when it works but the technical issues can be frustrating. Needs better stability and performance improvements.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software is fairly easy to navigate once you get used to it. I like that it has a lot of features that help with scheduling and billing. The charting tools are also quite useful.

Cons: It can be overwhelming at first because of all the options. The training provided was not very helpful.

Verdict: It is not the best EHR I have used but it does the job once you get past the learning curve. Could be better in terms of training and support.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This system has good features for managing patient data. The workflow tools help me stay organized and I like the prescription management function. It has improved the way we handle documentation.

Cons: It took some time to learn because the interface is not the most intuitive. Occasional lagging makes things slower than they should be.

Verdict: Overall a solid EHR with good functionality but it needs a smoother interface and better performance optimization.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: They have US-based support, which is a lifesaver.

Cons: I think they could provide more lead time and notice when they update their software.

Verdict: I would recommend really digging in and using their project managers if you choose to have onsite training. They are a valuable resource.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is otherwise a very simple to use software system. Initially I was very unhappy with this program. Even my administrator gave up trying to get a program aligned with my office. But later on things got smooth and have been pleased ever since.

Cons: We have no support & program not even completed. I type everything instead of using a program that does not work.

Verdict: I works fine.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software is simple and customizable. It's good for a small practice like ours.

Cons: Too many clicks can be reduced.

Verdict: We have been using eMD EMR software and satisfied with the experience so far. Will recommend.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Great product.

Cons: Absolutely no support. It is almost to the point where you may as well learn SQL on your own to fix things.

Verdict: Choose something else. This software is great, but you pay an arm and leg for support that is not there.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I believe it is an outdated software.

Cons: And even the support is terrible.

Verdict: I refer stay away from it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I do not like much about this software because it has given me more trouble than convenience. The layout is okay but that is about it.

Cons: It is slow and buggy and makes my job harder instead of easier. I have had to call support many times but they rarely fix anything quickly.

Verdict: This EHR is not reliable and has caused too many headaches. I would not recommend it to other providers.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I have used several EHR systems and this one is by far the worst. It is not user-friendly and makes basic tasks take much longer than they should. The interface is outdated and not intuitive at all.

Cons: The system crashes a lot and does not work well with other software. It makes my practice less efficient instead of better.

Verdict: I regret using this EHR and will be switching as soon as possible. It has been nothing but trouble and frustration.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The patient portal worked for a year and everyone benefitted. Too bad it has been useless for 2 years.

Cons: The list is endless. You have to build everything on your own. Very cumbersome, labor and click intensive. Feels like a bottomless pit: keep feeding data (by hand in it) and not get any benefit out. Absolutely no support. Etc.

Verdict: Look elsewhere. You will regret getting this system. I wish I found a review like this before buying this overpriced, user unfriendly system.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This product has a very robust reporting system. The dates and data are able to be adjusted which makes mining for data so much easier. This system has a really good user conference every year in which I would recommend sending someone from each department to learn. e-MD's stays very up to date on quality metrics and programs.

Cons: The company itself does not provide customer service and are EXTREMELY hard to get in touch with if you have a concern. e-MD's uses a third party for customer support and they typically did a pretty good job with helping us to manage the system. Templates are EXTREMELY advanced and hard to create. The scheduling system seemed antiquated as well. The system is also very expensive.

Verdict: The company itself does not provide customer service and are EXTREMELY hard to get in touch with if you have a concern. e-MD's uses a third party for customer support and they typically did a pretty good job with helping us to manage the system. Templates are EXTREMELY advanced and hard to create. The scheduling system seemed antiquated as well. The system is also very expensive.