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EncounterWorks is a Health IT company committed to the betterment of healthcare technology. Their fully integrated medical software provides practices with Electronic Health Records (EHR), Software and Practice Management (PM) solutions for expedited workflow.
The EMR and PM Software are not sold as two different components but comes embedded within one solution which makes reporting faster, and streamlines the entire clinical, administrative and financial processes of a single practice. Three pricing plans provide a hierarchy of features for providers to choose from.
Interoperability becomes easier with EncounterWorks EMR. Labs are fully integrated, and imported documentation is automatically saved in patient files. Pharmacies are further connected through the e-Prescribe (e-Rx) feature with built-in drug interaction checks. The Electronic Medical Records Software also assists with clinical decisions by flagging medical conditions and prompting actions based on a specific diagnosis.
EncounterWorks PM software eradicates too many menus and pages to navigate through, providing a single pageview for all patient management options. Providers can access patient scheduling, patient demographics, patient insurance management, and Patient Portal through a single PM solution.
The PM comes with built-in ICD-10 codes to enable quicker claim processing and accurate billing. The system enables eligibility checks, automatic coding, claim scrubbing, and one-touch claim submission to support the financial needs of the medical practice.
EncounterWorks EHR offers flexible clinical notation to providers. The templates are customizable, and cover a range of specialties from podiatry to chiropractic, minimizing dictation and lengthy note-taking. The EHR Software includes order sets that can be tailored to provider needs enabling faster lab orders, and quicker results.
EncounterWorks Electronic Medical Records (EMR) system is a cloud-based solution and has mobile capabilities making it readily available to physicians, and patients, no matter where they are. It is a good fit for small to midsize practices.
Overall
Ease of Use
Customer Support
Functionality
Pros: It has given to us the kind of management and reporting tools we needed to keep our organization run efficiently.
Cons: There is nothing bad to say about it.
Verdict: This system saves time with built in automation.
Christina, Wellcare Practice
Aug, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: We could get started right away. And I appreciate that I can customize most of the templates the way I want them.
Cons: Technical support could be more efficient.
Verdict: Simple for both me and my clients!
Mary, Montana Laser Therapeutics
Jul, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: I got the full-service package from Encounter Works EMR for our practices in clinic and lab where we do consultations.
Cons: Reporting is not very compatible.
Verdict: It makes billing and coding simple.
Claudia, Carolina Sports Clinic
Mar, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: I absolutely love the calendar feature as it has side-by-side calendar viewing. It allows us to quickly locate openings and schedule appointments.
Cons: I find it a bit costly.
Verdict: Very easy to use.
Bobby, San Mateo Podiatry Group
Aug, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: We are small nonprofit organization that has only been using the EMR for a few months but have realized that this software can cater all kinds and sizes of community health centres.
Cons: Training was tedious and I felt like it took longer than it needed to.
Verdict: This EMR is near to perfection!
Richard, Panama Health Services
Aug, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: We really appreciate the help we get in general. Especially the fact that the templates were customized as per our needs was the best.
Cons: It is expensive and above the cost that we expected to spend.
Verdict: It is easy and flexible.
Cecelia, Beverly Hills Centre
Jul, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: The client portal and the fact that the intake can be done online! I love custom forms. No paper files to lug around, reduced costs on printing paper and ink for intakes and informed consents.
Cons: Dissatisfied with the technical service.
Verdict: A well-integrated system.
Alice, Universal Health Network
Jul, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: I have found myself having to refer to the ICD-10 code book to find the most specific diagnoses to use on claims.
Cons: We had some issues with some features so we have had to start new training sessions, which seems to be time consuming.
Verdict: I could not have asked for a better EMR.
William, Castle Rock Family
Apr, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: EncounterWorks has unified patient and practice management in a single platform.
Cons: These are small things that I hardly ever have a hard time wasting time on.
Verdict: Mostly good with some reservations.
Harry, Backcare Clinic
Apr, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: It has helped us to manage the practice workflow and reduced our data inaccuracies.
Cons: It appears that it would work better for large practices who submit a lot of claims, but for us the process is clunky and too complicated.
Verdict: A great software to share critical data in real time.
David, Kurious Health
Apr, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: It is exactly what we needed. We have used a couple of other practice management systems but the billing system we got with this is by far the best.
Cons: The support is responsive but I have not found it as knowledgeable as I would expect.
Verdict: It helps in improved patient care.
Nancy, Charter Medical Centre
Feb, 2021
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