Kimberly Mullen
To have a good understanding of how the software works, it is advisable to learn about the different features and functionalities of the software. Before choosing a Patient Intake Software, we should check if the software has the following key features:
Real-time Dashboard - Patient Intake EMR & PM software must have a dashboard that helps the administrative team view patient charts, profiles, billing processes, scheduling, etc. all in one place.
Online Digital Forms - There should be an efficient option available for patient intake forms so that they can fill them out and submit them before coming for their appointments and so that all their details can be processed in advance.
Templates and Customization - Patient Intake Electronic Health Records (EMR) software must include built-in templates for intake forms, which can be viewed, edited, and customized according to the needs of the patients.
Feedback Forms - The software should be able to gather feedback about your practice from the patients to improve where your practice lacks and to improve the patients’ experience.
Reports - The top Patient Intake Software should be able to create charts from all the information taken through the feedback forms and surveys to present the data visually and to have a better understanding of it.
Insurance Validation - The software should be able to verify payments and benefits before patients arrive for their appointments with the physicians so that no issues regarding payments are faced later.
Message Portal - To improve communication with the patients, there must be a secure and encrypted message portal that can address all the queries and give important reminders.All the features mentioned above and some other common features like appointment reminders, demographics, document sharing, etc. must be a part of your Patient Intake Software.
Electronic Medical Records Software (EHR) Software represents the electronic method of storing medical records for patients. Using specially designed software, physicians and other medical professionals can store anything ranging from patient demographics to extensive clinical information about patients, such as medical history, social history, lab reports, and more.
Since all medical providers (MDs, DOs, PAs, NPs, LCSW, OT, etc.) work distinctly based on their background and medical specialty, EMR Software or EHR Software must accommodate the unique style and documentation requirements. Examples of such specialty-specific features include the ability to annotate images and store before/after photos for Pain Management specialists and Dermatology specialists respectively. Similarly, specialties such as Pediatrics, Oncology, Podiatry, Ophthalmology, Neurology, Nephrology, Dialysis Centers, Rheumatology, and Chiropractic Care require their unique set of specialty-specific features to simplify adoption.
Since the introduction of the HITECH Act, healthcare IT has undergone a massive transition starting from the widely recognized Meaningful Use program to what is now known as MACRA, the Medicare EMR Incentive Program. The Meaningful Use program has transformed and now formed part of the four components of the new Merit-Based Incentive Payment System (MIPS), which is a fundamental part of MACRA.
For some medical practices, the transition from paper-based records to EMR Software (Electronic Medical Records Software) has not been a simple one. Regardless, realizing that the benefits of utilizing ONC Certified EMR Software far outweigh the hassle and challenges associated with it - ensuring a viable future, most practices today have successfully transformed their clinical and administrative operations to EMR Software.
Aside from ensuring tangible financial incentives and profitability, practices converting to EMR / EHR Software have seen the following benefits:
Just like a medical specialty, EHR Software requirements also depend on the size of the medical practice. From solo-provider clinics to large multi-provider, multi-specialty clinics, every practice has unique inherent challenges that must be addressed by the EMR Software vendor.
A small doctor’s office not only has a limited number of staff members but their EMR Software budgets are also meager compared to a large enterprise such as a hospital. Due to these budgetary constraints, many providers simply employ Free EMR Software or choose an affordable EHR Software vendor with a low fixed monthly fee. Cloud-based access is one such important requirement so that these providers can access patient charts even from home when needed.
These practices usually consist of 5 to 10 medical providers often belonging to the same medical specialty. Their requirements are more stringent, and their budget is also considerably large. Aside from specialty-focused requirements (EHR Software by Specialty), these practices also require unique features such as interoperability, dedicated customer support, multi-device support as well as an extensive reporting functionality to keep an eye on the overall performance of the practice.
Larger group practices generally comprise more than fifteen or often twenty medical providers. These practices usually provide medical services that fall under various medical specialties (Orthopedics, Pain Management, Surgery, Chiropractic Medicine, Family Medicine, etc.). Therefore, these practices require support for multiple users to access the system simultaneously and for the Scheduling software to accommodate multiple locations, providers, and resources such as Dialysis Chairs, procedure room allocation, etc. These practices also keep replacing or adding staff members and need a scalable solution.
EHR software companies such as Epic, Cerner, AllScripts, NextGen, Athenahealth, IMS by Meditab, eClinicalWorks, Meditech, McKesson, MEDHOST, etc. usually target and provide solutions for larger corporations like Hospitals, ACOs, PCMH, IPAs, CINs (Clinically Integrated Networks), Public Health Departments, etc.
These customers have the most elaborate list of requirements, which are usually documented in the form of an RFI or RFP to assess and shortlist vendors that can meet them. The requirements consist of features like inventory management modules, interface with local labs (LIS), machines, and diagnostic equipment along with drug dispensing (pharmacy management software) and electronic medication administration records (EMAR), etc.
These entities also require the EHR software to integrate with multiple other software and medical devices.
Since the introduction of Meaningful Use, most healthcare practices simply have little or no choice but to convert their practice operations to EHR software. However, most providers today select the EHR software of their choice that best suits their specific needs and must perform an extensive search to evaluate all available options before they find one that is suitable. Most potential EMR Software buyers in the market today have the following in common:
Although #3 is ideal, every provider and practice workflow is unique and therefore what works for one provider may not suit the other. “One size fits all” simply doesn’t apply in the world of healthcare IT. Software experts and industry specialists are an ideal source of information, and advice and ultimately ensure that the right decision is made.
EMR software includes several types of software based on specific applications or functionalities:
Small doctor offices benefit the most from Cloud-based EMR Software technology since minimum to no upfront cost or maintenance is required and accessing the EHR Software is possible from any location given the availability of internet access. This type of EMR software is also device-independent in most cases and can be accessed using devices such as Smartphones (Android & iOS), iPhones, iPads, laptops, and desktop computers. The move to the public cloud for healthcare is vital in the current changing landscape. For practices that don't adopt new cloud services, the old inferior feature set coupled with the higher prices will hinder the business dramatically. This gulf between the old software and the new cloud-based software will only grow more exponentially as time goes on.
Apple dominates the digital device and computer market in the US today, so it is no surprise that many providers are specifically looking for their EHR Software vendor to support the Mac operating system (Mac EMR Software). Not all Vendors today work on a Mac device, so looking for a vendor with native support for Mac devices is essential to ensure that the software performs on existing hardware at the practice and does not require more investment in computer systems.
This is the most significant requirement for most software buyers today as the software must comply with the standards and guidelines set by the Office of the National Coordinator (ONC). The online repository details all software vendors and details related to their respective compliance with the measures set by the ONC-ATCB (Click here). Software that complies with these standards has undergone rigorous testing and is confirmed at a benchmark level defined by the federal body. The software testing done during this exercise checks all areas of the EMR Software system from Patient Portal access to the way the EHR Software communicates with other programs and entities like labs, Pharmacies (via e-Rx), hospitals, HIEs, etc.
Electronic health records software (EHR) for certain specialties such as Cardiology and Vascular Surgery must provide unique tools to document the clinical workflow of those specialists such as specifying the area of concern. Pain Management specialists, for example, must be able to specify joint pain through a method more than mere capture of text data.
With competition rising in healthcare IT, EMR software providing integrated Practice Management software (PM software) as part of their overall software package easily outperforms rivals with standalone EHR Software including those that may provide specialty-specific EHR software. EMR Software companies with integrated Practice Management solutions often tend to provide extensive reporting capabilities to track practice performance and manage business operations better.
Medical practices have several needs from software systems to streamlining operations across the board. One such important area is billing for services rendered and communications with insurance companies. Medical Billing Software, therefore, works best when integrated with Electronic Health Records (EHR) software. All clinical documentation seamlessly conforms to the required standard and forms a financial document that can be electronically sent to payers (insurance carriers) to verify and process at their end. This simplifies the operations and ensures all parties are on the same page when it comes to the financial health of the enterprise. Medical billing software helps practices and medical billing managers generate claims, and patient statements, verify patient eligibility, and more. This software is ideal for practices that want to handle billing in-house and can integrate with EMRs.
An EMR Software must ensure the security and safety of patient records while ensuring privacy and HIPAA compliance for patient/doctor communication (Patient Portal). This is a paramount concern for physicians and HIPAA compliance should be guaranteed at all times by the EHR Vendor. Most Vendors today (Epic, Cerner, Athenahealth, AdvancedMD, PrognoCIS, Modernizing Medicine, eClincalWorks, etc.) are aware of the importance of HIPAA compliance and have taken steps to ensure the safety of patient records security in every section of the EHR Software using advanced tools like data encryption technologies to enhance the security of the EMR software.
One of the decisions your practice will have to make is whether you want just an EMR software or one with an integrated Practice Management for billing and scheduling. There are advantages to having both together but there have been cases where some practices only go for one if they had unique requirements that a vendor could not fulfill, or they had already paid a hefty amount for a PM software and weren't looking to replace it yet.
Doctors are not IT professionals, and though some might be tech-savvy, it would be egregious to expect them all to be experts on EHR software. Ease of use is essential to make the transition from paper to electronic smooth, as well as day-to-day practice to go along without a hitch. If the software is too complicated and hard to understand, it's a waste of precious time and needlessly aggravating. Some vendors offer free training while others don't; make sure you ask for training if your practice needs it.
Not all specialties are created equal, so why must their software be generic? Basic EHR software works well and is good for general practice and most specialties, but doctors have complained about specialty specific not being available in the market. The specialty software has inbuilt recording systems that make specialty practices function efficiently. Only a few vendors provide specialty-specific software, so there aren't many to choose from. But more vendors are cottoning on to the demand and there should be more options shortly.
Support is a major issue most practices have with their current vendors. A good support team can make small glitches to major roadblocks easy to maneuver while a bad one will just make things worse. Some vendors provide support as part of the plan you're already paying for, while others charge extra for support. Scout the market, read reviews, or just ask point-blank if there will be a special support team assigned to each practitioner and whether you'll be charged for the service.
There are varying price lists out there, some offer free services, while others charge an arm and a leg for specialty services. Either way there will be hidden costs that you might get to know about later. Fix your budget and talk to vendors you interview about hidden costs within the contract and whether services such as training and support are free.
Smartphones have changed the dynamics of mobile usage. Handheld devices are easy to carry around and can be used for any number of uses. Most people are ditching the cumbersome PC for a handheld device. Doctors mostly use iPads or Tablets in the examination room to take down patient symptoms, check the history, and note down the prescription, so the vendor must have a mobile application that is synced with all the mobile devices being used in the practice.
Like anything else, the EMR software industry is also subject to constant changes. From new technology to legalities and governing bodies, everything is constantly changing. Here are some of the changes I think it would do well for you to keep track of.
At a healthcare conference Andy Slavitt, the administrator of the Centers for Medicare & Medicaid Services declared that Meaningful Use was over. Since then Meaningful Use has been renamed Promoting Interoperability, along with new updates to its principles.
The program has been overhauled, with the CMS (Centers for Medicare and Medicaid Services) dedicating the program to the exchange of health information and patient data as well as encouraging medical professionals to implement Certified Electronic Health Records (EHR) technology.
It's no surprise that more vendors are switching to Cloud-Based EMR software. Cloud-based EMR software systems can cut down on steep upfront costs that otherwise would be spent on client servers, and they can even be hosted from any device with an internet connection and web browser, making them a much more convenient option. Research has found that only 25% of practitioners are interested in a web-based EMR system, while 50% are willing to have it as an initial model that eventually transitions to cloud-based.
The EHR software industry is quickly widening its range of practice types to become accessible to a wider range of healthcare services. The number of people who lack the time and knowledge in health IT is increasing each year. This makes optimizing these EMR software solutions more difficult as they must now cater to different needs. Douglas W. Bowerman, MD, predicts we will see a “continued trend towards accessibility” in Electronic Health Records software, both in terms of how we access them – on mobile, for instance – and who can access the EHR software.
Medical practices and healthcare facilities generate huge amounts of patient data. This data aids clinicians and medical practitioners in clinical decisions (CDS) and by utilizing analytic algorithms, interoperability-related accessibility issues can also be solved. The development of data warehouses can also provide an opportunity to ensure the accuracy of patient information due to automation.
Most notably used in cryptocurrency and NFTs, blockchain technology has recently found use in Electronic Medical Records software systems. The technology uses cryptography to secure medical record data, ensuring that it can only be viewed by someone with given access. This could even be used for validating information such as clinical trials, and claim results, tracking medicine distribution, and preventing insurance fraud. Starting from early 2022, blockchain technology has already been implemented to secure data and keep confidentiality.
5G networking is set to become a standard of data communication technologies in the next few years. 5G may not be able to completely integrate with health IT software, despite even offering up to 100 times the speed of ordinary 4G networks. There are still many different mediums of data transfer all of which are already competing to standardize EMR software communication. Due to this, many Electronic Health Records software solutions use different communication methods, making them incompatible and unable to communicate with each other. Therefore, despite its promises, 5G networks will be unable to get past this bottleneck until there is an agreed standard.
Currently, Electronic Medical Records software systems are regulated by very lax standards. Due to this, some Electronic Health Records software vendors have had to pay millions of dollars in settlement fees, regarding false claims about meaningful use certifications. Regulations, for electronic medical records, are becoming far more strict and more transparent, to prevent such incidents in the future. Medical billing coders will likely use separate interfaces from physicians as they both require unrelated data, so sharing the same regulations would likely lead to life-threatening miscommunication.
The growth of your practice can be benefited greatly by boosting patient engagement. One approach can be to make resources and content readily available within patient communities. Another can be to increase patient outreach. Additionally, regular appointment reminders (which can be handled via appointment reminder EMR software) can reduce cancellations and improve patient engagement.
Electronic Health Records (EHR) Software is constantly influenced by developments in technology. A common example is the recent addition of AI Virtual Assistants to EMR software systems, being able to assist practitioners with daily tasks and increase practice efficiency. With industry leaders such as Apple and Google looking to enter the healthcare space, more competition can be expected between Electronic Medical Records software vendors. This will likely lead to the rapid modernization of EHR solutions and large-scale updates.
While better patient access is expected of many EHR software systems, the feature has not been completely integrated yet. According to a study in 2019, only 10% of patients (who had access to their records) viewed them. Additionally, of these patients, 63% were encouraged to do so by their respective providers. Vendors of electronic medical records software (EMR software) are updating their systems to be easier to navigate and to better suit patients’ requirements; this also prepares EMR systems for potential future regulatory changes. More health practices are also providing more guidance and raising awareness to encourage more patients to regularly check their health records before appointments.
Electronic Health Records software systems must be inclusive of a wide range of digital capabilities. By working towards better data liquidity, data would be more accessible and therefore increase the EHR footprint – which can be done without compromising on security. Additionally implementing interoperable electronic health record systems (EHR systems) would also allow better access and exchange of patient information between healthcare organizations.
Digital therapeutic software uses different methods to help treat patients and medical conditions. It is typically used via mobile devices (i.e. smartphones and tablets) and is beginning to integrate into Electronic Medical Records software systems and become more patient-centric. The popularity of digital therapeutics can only be expected to rise as they start to meet industry requirements and clinical trials continue to be published.
While many electronic medical records software systems facilitate better accuracy and efficiency, human error is not completely eradicated. Error prevention is something that is not currently addressed properly in EMR and EHR software. In previous years, it was common to blame handwriting for inaccurate paper prescriptions - however, even with computers, relying too much on them can be dangerous. In one instance, a 16-year-old patient was prescribed 38 tablets of medicine (in 2013), which resulted in an overdose. Currently, Electronic Medical Records (EMR) Software developers are developing solutions, such as decluttering physician notification centers to allow more time to be spent with patients and reduce distractions.
Presently with Electronic Health Records software systems, being able to easily process large amounts of data can prove to be quite a hassle. Current generations of EMR systems still seem behind and dated in terms of UI and ease of use. However, this is beginning to change as more EMR vendors have begun providing updated UI in their EHR software solutions to facilitate easier data access to electronic health records.
Wearable devices have been popular in the medical industry, with the market still expected to grow by 26.8% from 2022 to 2028. By improving the accessibility of healthcare metrics (for both patients and practitioners), diagnosis has become much more simplified. Additionally, by integrating this data with Electronic Medical Records (EMR) software systems, there is the potential to innovate patient healthcare and health IT solutions. The technology is currently compatible with specialized health apps on mobile phones, smartwatches, and fitness trackers.
Patients require quick, easy, and secure access to their data so that they can be engaged and informed in their healthcare. The Electronic Medical Records (EMR) software industry is evolving with the latest health IT technology to improve on these points, which will help patients build better trust with their providers. This trend will likely continue, for greater health outcomes.
There’s a lack of data-sharing standards across EMR software systems, which stops patient information from being shared across different practices. This can lead to problems in diagnosis (for patients who visit various centers) and even for the patients themselves. To solve this, EHR vendors are adding more updates to their software to make Electronic Medical Records software more interoperable. And to include more integrations to allow such data to be shared more efficiently.
There are many benefits to a patient portal EMR system. They remove the need for paperwork and manual fetching of data, and they offer a direct portal for patients to view their medical records. By allowing easy access to their records, patient portals also encourage patients to be more involved in their healthcare, which also enables easier diagnosis for medical practitioners.
Artificial intelligence and machine learning have both had major impacts on health IT in recent years. It is likely that as these continue to evolve and change, they will have just as big of an impact on EMR software systems. AI and machine learning algorithms can improve Electronic Health Records software by making them more intuitive and efficient, they can help streamline medical workflows and help improve patient outcomes. Applying these technologies to EHR software systems can also enable physicians to provide much more personalized and proactive care, by identifying any potential health issues early through analysis of patient data. By providing access and insights into large amounts of patient data, artificial intelligence, and machine learning algorithms have the potential to revolutionize clinical research and drug development.
