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OnCall Health Software provides virtual care solutions for healthcare providers to expand care and help to streamline their daily administrative workflows. The secured platform ensures privacy and protection round the clock, it is PHIPA and PIPEDA compliant providing complete encryption.
The user-friendly platform is highly intuitive and provides features of patient engagement, automation, and tracking progress tools. It is an all-inclusive solution that seamlessly integrates with the users’ current EMR and Practice Management (PM) software. Engagement tools offered by OnCall Health are encounter-based by design. The secure and protected video conferencing platform encourages healthcare providers to interact and share knowledge and research. Up to 15 participants can be included in the virtual conference, making it easy to collaborate. Two way instant messages is a great way to link doctors with patients, any queries can be answered quickly. There is also a convenient option of file sharing and screen sharing which further enhances and supports the communication process. The practice reach can be expanded effectively.
Automation of day to day administrative tasks through robust tools of online bookings, advanced scheduling, and payment processing makes the patients and the staff members satisfied and happy. The workload is reduced and time is saved every week with practice automation. Patients can easily request for online bookings and this reduces the time spent on making phone calls to the clinic. The solutions are available on any device and browser. Through intake and assessment forms, patient progress and outcomes can be tracked in a breeze.
OnCall Health provides a dedicated technical support team and managed services of implementation and scaling for your practice. The virtual care module is best suitable for solo to large healthcare enterprises. No hardware installations are required and advanced features for clinical coordinators across multiple regions are provided. OnCall Health is simple to use and lets you see more patients faster.
Overall
Ease of Use
Customer Support
Functionality
Pros: The quality of the video sessions with clients can be checked beforehand which is convenient. It even works well in areas with bad internet.
Cons: This EMR software doesnt include many options for customization, as clients always have different needs to each other.
Verdict: Although some things could be better, my overall experience with this software solution has been positive.
Amy, Mental Health Care
Sep, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: This EMR is very easy to download and constant updates meet our changing needs. Connections between hosts and clients are very stable.
Cons: Its very difficult for us to share client notes with each other.
Verdict: I strongly recommend this EMR software for fellow health services looking to branch into telehealth solutions.
Emily, Clinic
Feb, 2022
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Ease of Use
Customer Support
Functionality
Pros: OnCall EMR has streamlined the administrative operations of my practice. Clients find it so easy to book appointments and this freed up space for me to actually focus on providing therapy!
Cons: The billing feature isnt compatible with my current software, which has lead to some difficulties with third party billing to insurance companies.
Verdict: OnCall is such an integral part of my practice now that I dont know how I would manage without it!
Dana, West Side Clinic
Jul, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Simple interface, easy to use and affordable.
Cons: It cant integrate with other EMR software, so in our case we literally have to maintain two different schedules.
Verdict: A simple software solution but with room for improvement.
Rena, Private Practice
Feb, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Our wifi leaves much to be desired. Yet, we have never experienced any connection issues while on a video conference with clients (unlike other software out there). Setting up appointments is incredibly easy too.
Cons: It might be useful if we could sync the OnCall calendar with google calendars so maintain our schedule would be much easier.
Verdict: It has been a great resource for us during the pandemic, I used to be worried about dealing with patients over call at home but this software has eliminated any fears. I look forward to using this solution in the future as an option of connecting from home.
Judy, Mental Health Care
Nov, 2020
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