The most prominent health IT vendor Epic Systems have collaborated with Press Ganey, a patient satisfaction consulting company, to advance the integration of patient experience insight into Electronic Medical Records (EMR) Software. The partnership aims to improve care by supporting customized experiences and a complete understanding of every patient.
Integration of Press Ganey data into MyChart
The alliance will seamlessly integrate Press Ganey data into the Epic My Chart patient portal platform and Cheers, a customer relationship management system. This integration will be available later this year, allowing health systems to have real-time insight into patient feedback.
Benefits of the collaboration
The health It partnership aims to enhance patient care and make care experiences positive. The integration will allow Epic EMR Software to deploy measurement capabilities for patient experience, providing clinicians with access to essential insights. Through the available insights healthcare providers will be empowered to propel meaningful change and boost the patient experience.
The data and insights will also be integrated into other Epic Systems applications in the future, according to Press Ganey.
This valuable integration aims to support healthcare organizations gather data and use real-time feedback to enhance patient experiences and care. Having a positive impact on patient satisfaction scores and health outcome levels.
Patient portal technology
The recent partnership between Press Ganey and Epic EHR software reflects that the use of the patient portal platform is evolving. The online tool is not only used by patients to access health data, but the robust technology can foster patient-provider relationships. Research conducted by the University of Alabama-Birmingham revealed that patient portals could contribute to an overall better patient experience.
When the patient portal technology is utilized by patients they feel on top of their healthcare journey, as they can use the platform to pay bills, schedule appointments, and communicate with their healthcare provider. Advancements in technology solutions can strengthen patient engagement ultimately improving health outcome levels.
